Aprilia Jin
Google
food and athmosphere were really good, but the service was horrible.
it started off by us being seated next to the toilet and being refused a different table even though there were plenty of free ones. short server explained that it wouldnt be possible because it was a two-person table, even though others also had an additional chair pulled up. then the floor manager explained it with the others being reserved. not the same cohesive story, but whatever, so we let it be.
but then something else happened when they were clearing out the tables, which was not professional at all. two staff members spilled oil on dry clean only pants, did not even apologize (he was short, had a beard). if he had apologized, it would have been fine for us. when we told the floor manager (taller, dark hair and beard) and asked for either a small discount or for them to pay for the dry cleaning (as it usually is the case with higher end restaurants; a similar thing happened too us at a different restaurant at the same price category). they declined both, even refused getting the manager when we repeatedly asked until a different server (a lady) heard and got her.
manager was perfectly professional, said both the discount and the dry cleaning would be fine.
this all could have been resolved if only they had apologized and shown some (even feigned) apologetic attitude. instead we were just met with alcohol wipes to get out the oil stains…
server only apologized to us after the manager had berated him.