M R.
Yelp
So disappointing. I live with an allergy to nuts, which limits both what and where I can eat. It is extremely difficult to find nut-free desserts; most ice creams are produced in facilities that handle nuts.
Before visiting Brighton for the very first time (all the way from Canada), I researched nut-free food options in the city. I was excited to discover on Scoop and Crumb's website that the ice cream that the establishment makes and serves is (supposedly) produced in a nut-free environment! In its 'Allergy Information' section on its website, Scoop and Crumb declares: "We do not use nuts in the production of our ice creams and sorbets." (Source: http://scoopandcrumb.com/wordpress/?page_id=157#.Vb0f0Isk_zI)
Positively thrilled at the prospect of an ice cream parlour that accommodates nut allergies, I put Scoop and Crumb on my 'must see' list for my Brighton holiday.
I arrived at Scoop and Crumb this afternoon and excitedly scanned the ice cream display. I was shocked to discover that featured was the pistachio flavour, bright green and full of nuts. My heart further sank when I noticed a jar of walnuts sitting atop the ice cream cooler. I asked the two individuals working behind the counter about the presence of nuts in the ice cream. Neither of the two staff members seemed to have any idea that Scoop and Crumb's website declares that its ice cream is nut-free. One pointed to the two flavours in the ice cream cooler that contain actual nuts, and the other admitted that all of Scoop and Crumb's ice cream, including the flavours with nuts in them, are made in the same ice cream machines. As a result, the staff member continued, any ice cream flavour might contain at least traces of nuts -- if not actual nuts.
One staff member offered to scoop my ice cream choice with a utensil that had not been used in the other nut-filled flavours, showing a total lack of understanding of allergen cross-contamination. The same staff member had just told me that all of Scoop and Crumb's ice cream flavours, including nut flavours, are made on the same equipment. Using a different scoop to serve the ice cream after the fact would do nothing to alleviate the risk of traces of nuts incurred during the production of the ice cream. This sort of ignorance might perhaps be expected in some restaurants, but certainly not in an establishment with a published allergy policy as detailed as Scoop and Crumb's.
I pointed out that Scoop and Crumb's website claims that their ice cream was produced in a nut-free environment, but that that was not actually the case. The staff members' responses were apathetic.
To make a special trip to Scoop and Crumb solely because its ice cream was supposedly nut-free only to discover that in fact, this was not true, was quite disappointing. But, more importantly, the discrepancy between Scoop and Crumb's 'Allergy Information' section on its website and its actual business practices is a serious safety threat to potential nut-allergic customers.
The selection of ice cream flavours, the presentation, and the location all seemed quite good. Unfortunately, I had no choice but to leave without enjoying one of Scoop and Crumb's sweet treats. Potential customers with food allergies, beware.