Maria Yurlova
Google
Horrible experience. We had booked two sunbeds. After making the payment and getting an error, we called and were told over the phone that the booking was confirmed. The information they give by phone is not true — they said the sunbeds were redeemable and that we could use the amount for food and drinks, which was clearly false. We had to pay everything separately.
Since we never received any written confirmation, only the phone call, when we arrived they told us we were late and that their policy was “zero delay”! (Not even a court is that strict.) To our surprise, even though they had charged us, we were left without sunbeds. They placed us like beggars at the bar and later at a table.
Finally, after insisting for three hours while eating and drinking there, they gave us a sunbed which we used for only 30 minutes — and they charged us 7,000 lira for it. Poor service, bad food, and horrible customer care. We paid a total of €800 for a very bad experience. Definitely would not return and do not recommend. If they are going to charge those prices, at least provide good service and customer care.