Scotty's Boutique Hotel

Now this room was cheap and close to Sofia centre. I think that's probably the best thing I can say about it and it goes downhill from there. Staff go home by around 8.00pm so no one is there to greet you (or resolve problems) if you get there after that. First big problem... the aircon didn't work at all. Not ideal on a hot evening and so we had the windows open all night and were kept awake by noisy trams thundering past as well as aeroplanes flying right overhead until quite late. Minute TV on the wall with very low volume sound. Flooring very grotty and worn, one lamp over the bed mangled and bent with mains wires exposed, ceiling fan on the shower room was just a dark gaping hole. Loo was leaking from somewhere and trickled slowly into the central floor drain. No food/breakfast available though you are five minutes from plenty of restaurants. The bed seems strangely low down and the mattress was just foam, no springs. Smoke detector missing from ceiling. Cracked/broken glass top on the window sill. Hole in the wall plugged with a dirty tissue. The word "Boutique" implies small but sophisticated and maybe it was a nice place once but it's now sadly neglected.

Horrific. The room smelled extremely strong of cheese (I convinced myself it was emmental and not other unpleasant things). The bed didn’t have any planks underneath and I fell down as soon as I sat on it. As soon as I got up, I booked another hotel and got out of there practically running. I would only recommend it as a Halloween activity or a Scape Room. Maybe as a prank to some friends as it is very cheap.

We had booked a double room with a balcony . We arrived late at night & used the code provided to enter the main reception . The rooms were named & numbered but ours didn’t match . I think as we arrived late they gave our booked room to someone else & we got the room that they’d possibly rejected ! 1) no balcony ! 2) broken bed , we had to pull the mattress onto the floor ! 3) dirty bathroom ! We did try to contact owner on arrival but no reply ( it was late so maybe they were sleeping ) After very little sleep we checked phone & they had already cancelled our booking for the 2bd night without any response to our queries /concerns about the room . We left at 6am to find another place to stay & luckily we found a really nice hotel to continue our stop over in Sofia .

We have arrived Sofia so late and we had no problem with check-in. However, the room was really dirty (yellow dirts and dusts everywhere) and old. It was no problem because we only stayed couple of hours. When we check-out at 11, there was NOBODY in the reception. I texted them if we can leave our bags or not. NO ANSWER. So I kept the keys in order to come back later to pick our bags. At the evening we came back if there is someone, but NOBODY. I really needed to go to toilet and couldn’t find it in the building and there was NOBODY so I had to use the toilet of the room in a very clean way. So a lady came and got pissed of because I used the toilet after checkout time. I understand her anger because she has to clean it once again. She could be more understanding. I really used it very clean and the room was already dirty so she better should clean it again :) She kicked us out without any hospitality which I travel a lot and never seen a rude receptionist. Therefore I never suggest this unprofessional and dirty place you can find somewhere better. You need to put SOMEONE in the reception and learn some hospitality&manner. Stay positive weather is nice enjoy the city 😉

Location is super. Metro, taxi, tram is near. Hotel owner is so helpful. Only minus is rooms tv what i cant not start to work. Rooms beds is not high.

Good price/quality of you ask me. If you want luxury, pay more. Everything worked just fine. Airconditioning was broken when we were there, but we’ve got a reduction due to the issue. Sweet owner who responds quick on whatsapp.

I'll write this review from my end in English, although I'm Bulgarian national. I booked this hotel for only one night (my mum tested positive with covid and I couldn't come home). I'm not expert and not so familiar with everything in the hospitality industry, and still in the name is the clue what to expect. This is family run business and the building (which is residential once upon a time place returned back from the restitution of the land) is located in very close to main points area. Upon arrival the cleaning service was very friendly and very opened. The place was nice and for the time frame I needed to be in, I'm satisfied and happy. It is not 5* hotel and you can't expect anything more. The place was good, in the room was warm and nice (outside temperature was (-5) C). I had to come back for one night more, as I had an issues on the airport with my passports and they were sufficiently good and welcomed me nice for 2nd time. I would really recommend the place and especially if you look for quite place for short term duration of stay up to a few days.

We stayed 4 nights and housekeeping only visited once (the day after our first night) so we had no replacement loo roll or toiletries. We saw them cleaning other rooms during our stay but they failed to clean ours daily.||The bed slats broke everytime we got on the bed due to it being a cheap bed. This didn't always get fixed despite us telling reception. But when it was fixed it only broke again. This caused a big dip on one side of the bed but fortunately the bed was very large so I could sleep in the middle and my partner still had room on his side. Also, the bed was about 10 inches off the floor so it was pretty hard to get out of and the sheets were stained and grubby looking.||One of the overhead bed lamps, which were only on one side of the bed, didn't work. There was a plug socket on just one side of the bed and this was held in place with cellotape.||The curtains too small for the windows so the light came in day and night. The TV also didn't work.||The room next to ours had a balcony which was right outside our windows (not theirs). There was a lot of noise from them late into the night and our room smelled of stale smoke from their smoking. There was Aircon but it was pretty useless and loud.||In the bathroom there was no shower curtain - had to be very careful how you shower so you didn't soak the bathroom. The flush on the toilet was a length of electrical cable you had to pull to flush.||This place would be better as a hostel as that is the level of service you get. Our room could've easily fit 4 bunk beds. It is nowhere near a "boutique" and the rooms look nothing like the pictures. The owners need to revisit what they are stating the hotel provides when it clearly doesn't and is misselling to customers.||Looking at past reviews it looks like people have been experiencing these issues for a good while but nothing appears to be done about it. |