Mark de Bois
Google
EDIT as response on the owner:
You are also the manager of the ART hotel where the noise is coming from. So that everything is outside your control is not entirely true..
And please have a look at room 22 and see for yourself. Also check the upper part of the closet
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This review is based on an average price of 200 euro per night.
The building next to the hotel is being renovated big time. This causes tremendous noise pollution in part of the hotel rooms, the swimming pool and the beach area. No where it is stated on any booking site or their own website that this is the case. The constructors start at 7:00 until 17:00 from Monday to Sunday.
Once finally in your room after a good stroll to Willemstad (yes the hotel is actually located pretty good) and you want to go to sleep you cannot. Since the hotel rooms are not isolated you will be waken up by either by parties in the restaurant, drunk people on the street, or the staff that is dragging the garbage bins outside the hotel premises at 01:00 am
The hotel consists of 5 monumental buildings that has been constructed to a hotel. Although it looks quite nice, the rooms themselves are quite basic dated and quite dusty as well.
Upon check-in the lady specifically told me to NOT open the window. Curious as I was I oncourse did. There was no problem with the window, but more with the view.
Room 22 specifically is horrible with a few to the construction of the neighbors (within 1 meter), no other windows, and in desperate need for a rehaul
We were transferred to room 6 after complaining about the noise. This is located way better at the opposite side of the hotel. Room was a little bit better, but really nothing spectacular. Bathroom tiles were crooked, the shower floods the whole bathroom. Paint is falling off the walls, there are no curtains. No space for your suitecase, closet has seen better times. But a nice shared balcony!
The restaurant connected to the hotel is ok, the breakfast expensive and mediocre.
Swimming pool and beach area are quite nice, if it wasn’t for the noise as mentioned before. Area is clean but lacks shade.
Of course I have shared my thoughts already with the staff on location. At first they pretended that nothing was wrong, but after some pressure they did offer tickets for the beach club next to the hotel. It is a nice gesture, but it doesn’t make up for everything.
From a service level I think everyone who works there is quite nice. BUT they lack experience in the service industry, and it shows on all aspects of the hotel.
I would not return to this hotel