emacc579
Google
This hotel has loads of potential. The grounds are beautiful. The concept of the hotel is a good one, unfortunately, none of the ideas are executed well. It's location is very good. Not far from Boston, for great Jerk, Portland town centre, the Blue Lagoon, and a few nice beaches.|The cons to this location are as followed:|Most of the rooms and their outside spaces are dilapidated |There wasn't any staff around to help book us the night we arrived to welcome us. Just a teenage, who had our room keys and couldn't answer any of our questions.|He did manage to contact the manager who dismissed our concerns on the phone, so I first night wasn't great.|The breakfast are nice but the portions very small. The staff that served were kind enough to give us slightly bigger portions, but we had to hide it incase they got into trouble with the manager or other guest that were measuring food servings.|The dinners are expensive, I had a coconut fish curry, which was very tasty, but sadly, the fish was full of scales so I was unable to complete my meal. I did have a word with the staff the following day and they were very apologetic, they did offer free meals for a couple days but I wasn't willing to take the chances.|The swimming pool is just about functional, it seemed to be incomplete. Not filled with water, pool bar not being used, tiling incomplete. |The fencing around the grounds, looks like a safety hazard waiting to happen. The building just needs a general make over as it felt outdated and not up to the standards I'm a custom to when travelling. |There is no night time entertainment, no late night bars or anything to do in the evening to keep the family entertained. |We had days when the water wasn't working, or only cold water, another day when the power went out and smoke came from the power line, as well as a dodgy air conditioning unit in a very hot room.|I was informed of their plans to expand but I feel they should improve what they have first before they go ahead with their plans.|The cleaners often forgot to replace towels or flannels.|Some electric points looked dangerous and slightly burnt. Rooms had cracked glass on weirdly tinted windows. ||The pros|The staff that serve the meals are very friendly and knowledgeable about the area. One of the groundsman, Joseph, gave me a history lesson on the area and the hotel itself as he's been associated with the hotel since he was 9 years old. Anything we informed the manager about he did try to rectify, I appreciated him offering us free meals.|The views are beautiful from the seaview rooms. |The location is good. That part of the island is beautiful.|Good car parking space.|Despite hardly any staff, it felt clean and safe.