roryo529
Google
Aesthetically Amazing and Great Service|This hotel is absolutely gorgeous with breathtaking views and an atmosphere that makes it feel truly special. The food was outstanding — both the à la carte and buffet options were of a very high standard, and the desserts in particular were the best we’ve experienced at any hotel, easily matching what you’d find in top restaurants. We also loved the convenience of being able to contact reception via WhatsApp and using the app to book restaurants, which worked brilliantly.|The staff made our stay unforgettable. Special thanks to Mara, Maria, Dimitrus, Denys, Athina, Filapos, and Paloma for their warmth and attention to detail. Paloma in particular was so friendly and thoughtful — on her last day she even came to find us to say goodbye with a hug, which was such a lovely personal touch and a true credit to the hotel. Elina also deserves a big shoutout for her amazing cocktails, and the Thalassa bar team (Dimitrus and Maria) were an absolute dream team. Denys was a true gentleman, remembering our order every evening without us needing to ask — such an outstanding touch.|There were a couple of small negatives. On arrival, our welcome drink was unfortunately missed, and when we queried this, the response at reception could have been handled more kindly. Housekeeping, while friendly, was inconsistent. On two occasions the cleaner entered without announcing herself and, as she spoke limited English, it was difficult to ask her to return later. On our final day, before we had officially checked out, she was very determined to clean the room and we felt pressured to leave earlier than intended. We did raise this with reception and Annia noted our feedback and apologised, but her initial manner came across as slightly dismissive.|Additionally, our private pool was only cleaned once during a 10-day stay, and the glass overlooking the cliffs wasn’t cleaned at all. Coffee pods and toiletries were also not consistently replenished. While the cliffside setting is beautiful, it does mean that some rooms aren’t completely private due to the layout. This wasn’t a major issue for us, but it would be helpful if this was made clearer when booking.|Overall, despite these minor points, the positives far outweighed any negatives. We had a wonderful time, felt genuinely looked after by the amazing team, and would 100% come back again