Seaport Hotel Boston

We always have a nice stay at this hotel. The location in the seaport is perfect. The parking at the hotel is easy and convenient. The rooms are spacious and clean. The lobby is cozy and welcoming. The space right off the lobby is a nice spot to have coffee and breakfast by the fireplace in the morning. Can't wait to go back!

Stayed at the Seaport Hotel Boston and had a great experience overall. The location is perfect — walkable, safe, and close to great restaurants and the waterfront. The rooms were clean, modern, and comfortable, and the staff was professional and welcoming from check-in to check-out. Everything felt well run and polished without being stuffy. Would definitely stay here again when I’m in Boston.

Came here for business and was told to stay here while in town and loved it! Great view of Downtown Boston from my room, a walk away from a lot of great restaurants and business, and even a casting option for the TV in my room! The only gripe I had was that there was no microwave in my hotel. Still a great stay after some nerve wrecking moments from my trip.

Hotel itself was pretty and clean. Room was basic but clean! However, when I asked for two additional pillows and a comforter the front desk reaction was dismissive and rude. I am here with my husband and child so two additional pillows for 3 of us didn’t seem outrageous nor did a comforter considering there is a sheet, decorative blanket that is 1/4 the size of the bed and the blanket in the closet is lighter than a fleece shirt. Basic but clean. Would return if there were no other comparable option / availability in the future.

Can definitely recommend this hotel. The staff were excellent and really went out of their way to make my stay comfortable. They followed my special quiet room request exactly, which I appreciated. Everyone I interacted with throughout the hotel was friendly and welcoming. The room was clean, the bathroom was modern and well-kept, and the view was fantastic — especially at night. Great experience overall.

I am beyond angry and disgusted with how the Seaport Hotel handled a deeply sentimental and valuable item of mine. The way I was treated as a guest was careless, dismissive, and completely unacceptable. On September 22, my boyfriend personally left my earrings at the front desk (I had left before him), clearly labeled with my name and Room 625, and was told they would be placed in lost and found so I could retrieve them. These were not just earrings — they were $500 and belonged to my grandmother in Ireland, making them irreplaceable. When I went to the hotel in November, I spoke with Alex at the front desk and waited for almost an hour while he repeatedly went back and forth trying to locate them. I was told they were not in lost and found and were likely in a safe because they were considered a “high-ticket item.” I was told managers were in a meeting and that I would receive a call once they were available. That call never came. After weeks of follow-ups, a female manager finally told me in mid-December that the earrings had been donated after 30 days. I was HORRIFIED. When I later spoke with the head manager, he contradicted this and said high-ticket items are donated after 90 days, and even agreed that $500 qualifies as high-ticket. Yet somehow, my earrings were still donated well before that timeframe. When I asked who determines what is “high-ticket,” I was told it’s simply a judgment call and that no professional evaluation or jeweler review is done. This lack of policy, accountability, and basic competence is shocking for a hotel that presents itself as high-end. What made this even worse was the attitude of the staff. I was met with indifference, excuses, and a complete lack of empathy at every step. If this is how the Seaport Hotel treats guests who trusted them with personal belongings, then the standards here are far lower than advertised. I left feeling dismissed, unheard, and disrespected. This was not a minor inconvenience — it was a devastating loss caused by poor procedures and worse customer service. I am now pursuing this matter further, including filing a police report and consulting legal counsel. A hotel of this caliber should do far better. Based on my experience, I would strongly warn guests: do not trust this hotel to safeguard your belongings or treat you with care.

Greatly stay in the Seaport! Hotel staff were incredibly friendly & accommodating, the room was clean & comfortable, and the water views (including harvest moon) were awesome! Big shout out to Victor on the maintenance team who was kind enough to share his recs for a few local spots to check out during my stay. Top notch experience from start to finish!

We stayed over for the long holiday weekend with 2 small children. Location was very convenient and they provide an excellent service throughout our stay. Staff members all greeted us as we were coming and going. When we called the desk for some amenities or questions, we were attended promptly. Our suite was spacious and clean. Free charging was available for people parking overnight (75/night). Our kids also enjoyed hanging out at the pool. We definitely recommend this hotel!