Seaside Glass Villas

The staff leaves premises after 8pm. Nobody is onsite...they give Security Number...when called nobody answered. So guests cannot get any kind of help in night if needed. We stayed in Luxury Sea Side villa No 25. In non-occupied villa No 24 lights were ON the whole night...so when Northern lights appeared in sky we could not see them properly due to light being reflected back from the snow(see attached photos). It was very annoying that the whole purpose to see Northern Lights was defeated by staff keeping lights ON in a vacant villa. When we called Security at the number given there was no response. It was very frustrating, disappointing experience even after paying more than $600/night. DO NOT WASTE YOUR MONEY IN THIS PROPERTY. Next day morning when we complained at reception, all they had to say was "Sorry". Visitors from other countries don't visit Finland quite often and after so much research and planning when they finally plan a vacation Sea Side Glass Villas staff knows exactly how it can be ruined. Before leaving the premises at 8pm why can't they walk the property to make sure everything is okay.

We had a bigger event at the Glass Villas. Everything went fine. The staff was friendly, all the guests liked the villas a lot, breakfast was great, lunches and dinners went really well, and meeting facilities were suberb. I can warmly recommend this place for corporate events.

Interesting experience staying in the glasshouse. The service is excellent as the front desk waited for our arrival before patiently explaning the facilities and attraction that is the snowcastle. Kitchen in room is pretty basic but ok to cook instant noodles and egg from the nearby supermarket. Breakfast is good too.

They do not want repeat business. We booked a villa loft and the refrigerator did not work. So the reception offered us the choice of another villa loft and another one story villa, without telling us the one story villa did not have a sauna and it’s a downgrade. We chose the one story villa and have not been able to get any refund. They offered 50 euros for the fridge but denied the room difference since it’s "our choice". Every request has to be sent by email. The reception staff, while nice, could not do anything. Breakfast was gross. Dinner was okay. We discovered Wolt delivery (like Uber Eats) and that’s what we did. You get more options and it’s delivered to your cabin. That is such a shame for this property. I really want to like it and because of the refund situation, it put a damper on the experience. Needless to say, we will never go back. To the management of this property, you can reply and say contact you by email and I have done so many times. The right thing is to issue me the refund. You already have my bank information.

The good - they allowed early check-in although this wasn't really that big a deal since it was prearranged and normal check-in is a ridiculously late 16:00. There a lot of activities that can be organised on site.||The bad - you can't even stand up in the Villa Loft bed area (this is supposed to be the most luxurious option and it is not cheap), the glass roof just freezes so there is no view anyway, wifi is weak, there is no TV and in Finland in winter everything pretty much shuts down by 4pm when the sun sets so it's not like there are a lot of options. Overall a disappointing outcome that is not worth the money.

This is what true luxury looks like. Amazing, breathtaking views. Glazed windows that can be covered. A glass roof and you can watch the sky. The cottages are very warm, comfortable beds, heated floor in the bathroom. Kitchenette, sterile clean. Beautiful, minimalist decor. Cottages flawless. No wonder the hotel is titled as luxury. Plus delicious breakfasts - not at all overdone - but there is nutella and pancakes, but also scrambled eggs and bacon. Christmas songs are flying from the speakers. The price includes the opportunity to see the wonderful ice castle. Friendly staff. One of the best hotel experiences I've ever had, and I know a lot of four- and five-star hotels. This one is unique. Magical. Come. I really highly recommend!!!!!

Awesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .

The staff of the Villa is very helpful and the reception is locared in the main building with a souvenir shop and a small snow castle. It's pitiful that I checked in late and checked out early in the next day's morning, and could not enjoy the beautiful sunset in the Villa.