Seaside Palm Beach

For a first visit the experience was outstanding. The location near the beach is impressive. From the pool staff to the front desk, grounds crew, maintenance, and restaurant teams, there were no bad moments and largely happy faces working hard for their guests. The hosts and servers at breakfast I think have the hardest job but do it very well. Kudos to the pool staff and grounds/maintenance crew for their hard work, especially Javier-well done and impressive work. The pool servers also were attentive and for this hotel I believe the good workers are made possible by the professional management team who was always checking in with them to make sure the had what they needed and things were working well. I travel a lot for work and to explore, and find this property to be one of the top managed and prepared places for a relaxing holiday in a beautiful setting in my experience. Hoping to visit again. Other properties should take notice as to how they do things here.

This holiday was organised to celebrate my daughters 21st birthday. We couldn't have asked for anymore the food the hospitality the room excellent.

Really disappointing stay. We booked Seaside Hotel specifically for the wellness facilities. The sauna and steam room were a big part of why we chose this property at this price point. During our stay, a wind event led to what they called “force majeure,” and half the hotel was effectively shut down, including the spa facilities. No alternatives were offered. No extended hours. Nothing. I completely understand prioritizing safety. What I don’t understand is how you can close major amenities and still expect guests to pay the full $600+ nightly rate without any adjustment. When a significant portion of what you’re selling isn’t available, the price should reflect that. That’s basic fairness. What made it worse was the follow-up, or lack of it. After raising the issue, the executive team said they would “look into it.” No one ever got back to me. I had to chase them down myself just to get closure, and even then the answer was essentially no compensation, no credit, nothing. Just a rigid stance and a shrug. For a hotel that markets itself as luxury, the service recovery was anything but. Luxury isn’t just nice furniture and a beach location. It’s how you handle problems. They failed that test. There are plenty of hotel options in Maspalomas at this price point. This one is absolutely avoidable.

Superior Room, Ocean View Room reasonably large with space for 2 people to move around comfortably. Plain balcony. Small, but very nice, bathroom with toilet and quite a large shower – could do with an extractor fan; window not as effective. Ocean view room means the opposite side of the hotel to pool and activities area, which means quieter. Nice beach and ocean view is over the hotel car park and a road of low rise beach front apartments. Very little noise from outside. Higher floor probably has better view and quieter. We were on the 4th floor and the view was pretty good, and were not bothered by any noise. Lots of wardrobe, cupboard and drawer space. 40+ inch TV. Several UK channels. Six digit safe in the wardrobe is just big enough for my 15.6 inch laptop. Wifi 10 mbps up / 10 mbps down in room. Wifi connection with room number is a bit hit and miss, but reception has a work around. Aircon fan was a little noisy, but it didn't stop us from sleeping. The aircon cooled the room fine. Double curtains kept out light very well. Other Could do with more no smoking areas and more clearly sign posted. Good WiFi signal everywhere in hotel, even on my cheapo tablet. Excellent and very extensive breakfast buffet with a little table service. All staff and services were **excellent**, and staff were always very helpful. A large variety of activities and excursions can be booked from the concierge desk. Italian restaurant good. Rather good cabarets every night at bar.

Beautiful hotel, full of character. The staff are amazing, so friendly and helpful. The room was lovely with a great view of the sea and a good sized balcony with comfy chairs. The food was excellent quality and we ate in the restaurant a lot. There’s plenty to entertain in the gardens, a lovely big pool and quality live music every evening. The area has plenty to do whether you like long beach walks, wildlife spotting, shopping, or beautiful parks such as Parque Tony Gallardo nearby. Our return flight was evening and we were given late checkout free of charge which made leaving so much easier. We’ll definitely come back here, it’s fabulous.

We were placed here for 10 nights by our insurance after my wife had a serious accident. The staff couldn’t have been more helpful, ice packs at 3pm or 3am were no problem and the duty manager checked on us every couple of days which was kind. Breakfast was a real treat everyday and the pools relaxing and well supervised. Lunch by the pool was high quality and the staff friendly but professional. We look forward to visiting again when we can really enjoy the facilities.

We had a fantastic holiday at Seaside Palm Beach. The hotel is immaculately clean, the food is outstanding, and the service is excellent. Nicole Schaffers, the General Manager, is ever present and clearly leads a dedicated team — many of whom have been with the hotel for years. Her leadership really shows in the hotel’s warm atmosphere and high standards.||Over the years we’ve also stayed at the sister property, Seaside Grand Residencia, and it offers the same exceptional quality, just in a smaller and quieter setting.||We would not hesitate to recommend Seaside Palm Beach and look forward to returning.

Great hotel in a great location. The rooms aren't spectacular but very adequate and everything else, from the staff to the food to the property were. Pools were lovely, and so was the beach. Thoroughly enjoyed the wellness area and the food for breakfast and dinner at the main restaurant. We were a family of 5 including an infant and the service received was top notch! They accommodated our every need.