Seaside Palm Beach

So this was my fourth stay at the Seaside Palm Beach, and it gets better and better every time. I love the fact that many of the staff members continue working there. And when they recognise you - well thats the best. I adore the suites, and both sides of the hotel have equally great views. Sea and sand-dunes on one side, and the stunning garden and pool on the other side. I also prefere the beige/brown designed rooms, however, thats just a matter of taste. The main restaurant is great and the African bar is perfect for lunch. I have always puchased halfboard, and this last time I did the all inclusive which came at a great price. I cant wait to go back.

An absolute gem of a hotel. Retro design combined with beautiful pool and garden areas. Staff are attentive, friendly and welcoming. Food and beverage options are excellent. ||We travelled as a family of 4 (children aged 5 and 8) and had interconnecting rooms on the 5th floor overlooking the pool and gardens which worked brilliantly. Nice touches in the room too with fresh fruit and complimentary water each day, also a turn down service. Very clean and tidy.||Kids enjoyed a few sessions at kids club (Laurenz and Nina were brilliant), the garden games (chess, shuffleboard, boules, table tennis) and the pools (both kids and main). My wife also loved the daily yoga with Stefan.||The hotel is minutes from the beach and there are a number of good quality restaurants nearby which the concierge desk could recommend (Jonas in particular was excellent).||Overall, a great hotel which we would recommend and look to return to.

From the moment we arrived, the hotel experience was exceptional. Nicole and her team provide genuine hospitality and attention to detail in everything they do. Each member of the team from reception, to all of the beautiful restaurants, to the pool side teams are highly professional but so welcoming and friendly at the same time. Lovely facilities and great food. Great knowledge of the area and storage for golf gear. I look forward to visiting again.

Overall, this is an excellent hotel. High quality food on the whole, the two on-site restaurants were also excellent. Our deluxe room was very comfortable and the grounds and pools are lovely and well maintained. Africa bar served lovely cocktails and bar food. A big shout out to Andrea and Carmen who we know from Los Jameos and they both looked after us really well as always. |My only gripe is the wearing of long trousers for dinner. I think this is quite an outdated practice and really does not augment the evening dining experience for men in my opinion. In fact it diminishes the experience given the evening heat. I saw the odd man wearing really awful looking lounge pants/ scruffy tracksuit bottoms which I can only put down to malicious compliance. A smart pair of bermuda/chino shorts would look just as good as any pair of trousers. This issue is the only reason I would not return to the hotel and I think this policy warrants review. It just seems unfair that women can wear what they like to dinner while the men are perspiring wearing trousers in the heat.......maybe I'll wear a dress next time!

Staff were exceptional e.g. their care on my birthday and attention to detail in general went above and beyond:||||Nicole Schaffers (General Manager) - A very visible presence in their public facing role, very friendly, efficient, engaged in conversation with us and was great on my birthday ||||Lelianne Bakens (Exec assistant manager) - Outstanding, warm, personable, great with the guests, welcoming and spoke to us regularly, fantastic on my birthday; went above and beyond ||||Victoria (Front of house) - Even though only briefly in role was excellent with guests, friendly, personable, efficient and always ready to assist ||||Lisa - Even though finishing brief internship soon was excellent with languages and assisting guests, friendly, personable, efficient and always ready to assist||||Christian (Front of house) - Outstanding, warm, personable, great with the guests, welcoming and spoke to us regularly; went above and beyond ||||Yaiza (Reception) - Went above and beyond when we requested to change room as positioned above children’s play area; friendly, and efficient||||Alexey (waiter) - brilliant with guests and excellent with languages; remembered our regular drink and food requests ||||Andrea (bar africano) - brilliant with guests and great with languages ||||Filipe (waiter) - brilliant with guests and remembered our regular drink and food requests||||Fran (waiter) - excellent with guests ||||Adrian and Jose (Pool service) - Both went above and beyond in efficiency, friendliness and service ||||Fernanda (Maid) - Went above and beyond generally and specifically on my birthday; lovely and warm and offered excellent service ||||||*Pools were clean, great temperature in meditation pool in particular, and a good variety of sizes; pool staff were excellent and efficient ||||*Maid service excellent e.g. Fernanda’s service particularly on making my birthday special ||||*Reception - Yaiza changing our room straight away due to being positioned above children’s play area and Christian was great too on our departure ||||*Beautiful gardens||||*Excellent restaurant eating areas ||||*Toilets and facilities - excellent cleanliness||||Food was on one hand excellent but there were some drawbacks (see areas for improvement below) e.g. Barbecue buffet nights were excellent, and breakfast could not have been better ||||||*Areas for improvement - ||||Food:||Excellent on barbecue buffet nights and excellent breakfast experience; ||3 course meals delivered on Monday, Wed, Fri and Sat: As a personal preference we would much prefer a buffet every day that offers a wider range and gives more control over tastes||||Dress: ||In this modern age (and particularly during the summer months) men wearing smart shorts should be allowed in the restaurant for dinner (as is the case in the other seaside hotels we have visited).||We understand the need to uphold standards but we don’t think standards would slip and in fact guests would be more grateful. It’s ludicrous to say long casual jeans can be worn, but smart shorts can’t. ||||Entertainment: ||Would advise going out for night time entertainment as this was the poorest aspect.

The staff, food and facilities are excellent and I cannot fault them, so much so that me and the wife booked another stay in the last few days while we there. The hotel is in a prime location if you want a day at the beach instead, there are enough shops too 'mooch around in' and restaurants including a Cafe del Mar.||Additionally, there is a gym to use included in the price of your stay and no extra charge for using air con in your room or the WiFi. ||Staff went above and beyond to assist with my wife's Coeliac Disease by providing a chef prepared dessert plate (see example) and there is enough options to please most people. ||At only one point was food mislabelled at breakfast - the Greek and Coconut yoghurt - which I mentioned and was immediately corrected.

Good Pool spa and food quality Now the rest: Stayed 7 nights at a supposed 5-star resort; service and hospitality did not meet luxury standards. • On arrival, staff gave information sheets but offered no explanation of facilities. • About 90% of guests were German; felt excluded and overlooked. • First night: Husband denied restaurant entry over shorts despite inconsistent enforcement—others wore sports attire and flip-flops. • Asked to pay extra to dine elsewhere where they did allow shorts, even though meal was prepaid. • Promised compensation for the incident; nothing provided. • Hotel director was cold and condescending, offered criticism rather than apology at checkout. • Restaurant service left side: waited over an hour for food, no drink refills, ignored by staff. • Right side: Crina provided exemplary service—attentive and professional. • No drink menu or price transparency during dinner; charged at checkout. • Pool bar banned swimwear, even for kids—impractical and detracted from a relaxed resort vibe. • Food and spa/pool facilities were good, but poor service, rigid rules, and unfriendly attitudes ruined the experience. • Lack of warm, genuine hospitality means we will not return.

We were moved here as Seaside Los Jameos didnt open. Good Bits: Clean, Food Excellent, Africo Bar Brilliant, Pools great and Warm, Buffet when on Excellent, Breakfast good (not as good as Los Jameos, Tennis great fun, Location great.|Not so Good: Rooms clean however basic, we were put above the restaurant with no pool view as promised, superior rooms in Los Jameos far better. They try and do a fancy meal in Restaurant ever other night, it dosnt work and Buffet is 100% better, we left the hotel after suffering the set menu on two nights and other guests did the same.|Excellent all-inclusive Hotel, though.