Robyn S.
Yelp
If I could give this place 0 stars, I would. After my significant other and I checked in, we proceeded to room 102. Upon arrival, we stripped the beds. While doing so, we found not only copious amounts of sand, dust, hair, pubes, a nail, mysterious yellow nasty, crusy stains, but also several blood stains on the sheets. Under the mattress was absolutely filthy as well with garbage, a used dab pen, and more. The shower had pubes and hair, the mirror was dirty, it was gross. They have a 10 minute policy upon check in, so we took our photos and went back to the front desk. We were there less than 10 minutes. They then proceeded to tell us that the cleaning people did not clean the room and left 30 minutes ago. We asked for a different room and were told there were none, so we said that we were just going to leave and wanted a refund (around $150 for the 1 night we were going to stay). That's when the person at the front desk said that, even though it wasn't his job, he would clean the room for us. We said we just wanted a refund, as we were highly grossed out and disappointed. They called their manager and the owner who proceeded to say absolutely no refund. The person at the front desk said that we were welcome to speak to the manager who would be there at 9pm. We waited around until then, trying to last minute, at 8pm, find a place to sleep. While waiting for the manager, the person at the front desk called the owner several times and dodged every single one of his calls. When the manager arrived, Akira, they told us that they didn't have access to give us a refund, and since the owner was denying any means of contact, they gave us their personal cell. They told us they would clean the room, to which we said again that we would rather just leave. We were told by the manager that the owner would be in the following day and that if we had any issues that we could call her and that we should just dispute the money. We called again, and they proceeded to then say that (if we left a review), they would contact their lawyers for defamation and that we were there for over 30 minutes so no refund whatsoever. The following day, we called again, and told by a different person at the front desk that we would be contacted and called back, to which there was none. We still haven't gotten our money back. We were highly dissatisfied and disgusted with the room, the service, and the experience. Do not waste your money at this place.