Trace Chase
Google
Posting approximately a month after our stay to ensure the validity of our statements and to not be emotional yet factual. We got married at Secret Harbour 6/14/25 and had 32 guests fly in! 16 of our guests stayed at the resort alongside my new husband and I. In booking our wedding, we realize the hotel & our planners are two separate entities. However, we were informed that we would be given upgrades for the fact we were having our wedding there and the amount of people that stayed using our code. We are still trying to understand where our upgrades were. Out of all our friends/couples, we the bride and groom, had the smallest room given to us. There was absolutely no space to do hair & make up for my mom & I in our tiny room. We had to use a friends room that had prime location on the beach. Maybe the room that should have been given to the bride & groom? We don’t like to complain so we dealt with it. Thought maybe a bottle of champagne in our room or something on our wedding day… absolutely nothing. Except! The ceiling did start leaking on our wedding night. We informed the front desk and on our last full day they asked us if we wanted to pack up and move rooms for the last night before checking out in the morning. Appreciate the offer, however, spending our last full day after our wedding shuffling rooms was not ideal. We declined and had to walk around puddles in our room that was already small as is.
Nishema was the only kind employee at the front desk. The older woman was very rude and blamed problems on us. Including a taxi driver that drove my solo sister to a dangerous location, she said my sister took the wrong taxi and yelled at me. However the driver said the location my sister was supposed to go to, therefore she took the correct taxi. In attempting to speak to her, as mentioned she simply yelled at me. Which was unacceptable. Nishema always had a smile on her face and was so helpful with any questions. We really appreciated her.
The very first night, there were no working toilets on the property for approximately 6-7 hours. That was a little rough and unexpected. This could happen anywhere and does not reflect the rating, simply mentioning it.
The beach hut was nice and the men that staffed that were kind & helpful. It was nice exchanging wet towels when needed and grabbing cold water bottles.
Sunset grille saved the trip as the food was delicious. We enjoyed many of the appetizers at the patio, the pizza and salads were great.
Again, we understand the wedding planners and resort are separate entities, however very displeased with the resort. We were emailed approximately a week after we left regarding the leaking ceiling and offered a free 2 night stay. That was nice but simply did not make up for our situation in which we brought 16 guests to the resort and had zero wedding upgrades provided. We LOVE the island and will be returning to celebrate future anniversaries, however, that will never be at Secret Harbour, which is a real shame and makes us very sad.