Secrets Papagayo Costa Rica

Staying at Secrets Papagayo was an amazing experience and I highly recommend staying here. The location is perfect, only 20 minutes from the Liberia airport but super secluded and absolutely beautiful. ||We stayed in a Preferred Club room, so our building was just two rooms, up on a hill, with a gorgeous view of the ocean. We didn't hear the people next door at all, and the room was very spacious and pretty.||The resort is built into a hill so there's a lot of steep climbing to get from our room to all the restaurants and bars, but we enjoyed the exercise. There aren't a lot of restaurants, but they're all very high quality. Himitsu, the Asian restaurant, had sushi as good as any real Japanese restaurant. The Sea Side Grill served up perfectly cooked steaks that were as good as Alberta beef. We only went to the buffet for breakfast, but the variety of food was great and it was all very fresh. ||There's also an Enterprise right on the resort, so we were able to rent a car for a day and travel down the coast to visit some beaches that had waves (there are zero waves at this resort because it's in a very calm gulf). We snorkelled around the rocks on both sides of the resort. It wasn't great, but we saw some interesting fish and also a sea turtle, which is always a treat.||The country itself is gorgeous. Everyone is very friendly and it's not super crowded or touristy. We'll definitely be back to Costa Rica and I will recommend the resort to everyone I talk to.

Staying at Secrets Papagayo was a great experience. We had so much fun spending our days at the pool, playing pool games, having drinks at the swim up bars. We had a great experience with massages, I had a wonderful makeup session. The entertainment was amazing each night. The shuttle buses were also A1; we never had to wait long to catch one and our room was pretty far from the main area. However, like most reviews stated, by 9:30/10pm entertainment begins to wind down and there is no real nightlife vibe. I found that interesting considering it was adults only. I would say your stay here is more for a relaxing, chill vibe. And while I did enjoy the food, as other reviews mentioned, I think you just expect more coming from a 5 star resort.

We had the pleasure of going on our Annual Baecation with two other couples. We have vacationed together last 8 yrs. Overall I would rate this All Inclusive a "3". I gave it this rating because the rooms are on hills and we had to walk about 30 steps up. Our room number was 376. Once you got to the top that was a wrap. You had no choice but to take a nap because you were tired. If you decide to go stay in th 100s and 200s with no stairs or very few. We are use to ĺarger resorts. This one was more confined. You had to call for a van everytime we needed to go to Front Desk or Main area where the pools and restaurants were. There were minimal activities and shows. The staff was excellent 👌. The food was just ok but not the greatest. The Seafood Restaurant was excellent! The resort was well kept and beautiful. Secrets is usually where we book each yr. I probably wouldn't stay here again but would stay at a larger resort in Costa Rica.

My wife and I stayed at Secrets Papagayo for our Honeymoon. Overall, the entire Secrets staff was exceptional and truly took great care of us. We were blown away by the level of hospitality from start to finish.||||Andrea from VIP Services went above and beyond—she even gave us her personal cell phone number and made herself easily available anytime we had questions or needed anything. That kind of personal touch really stood out.||||Alonso and Javier at the pool bar were absolutely fantastic. Not only did they make amazing drinks, but they also took the time to learn our names and our go-to orders. Most days, we didn’t even have to say a word—they already had our drinks ready before we asked.||||We had a similar experience with William and Ronnie at the Preferred Lounge Bar. Their service was top-notch and always delivered with a smile.||||Also, the food was incredible—from the buffet to every restaurant on site, you truly can’t go wrong. Every meal was fresh, flavorful, and beautifully presented.||||All in all, the staff and the entire experience made our stay unforgettable. Can’t thank them enough!

Unfortunately I do not think my stay at this resort was worth the price we paid. My impression was tarnished right from the start; every all-inclusive I've ever been to offers a signature cocktail as soon as you get off the bus, we were offered luke-warm water bottles once we sat to check in. Our room was fine, it was clean and we had a nice view, but there was questionable duct work for the a/c and it was leaking water. Possibly user error but we could not work the phone. The food was good 75% of the time. Most of the meals we had at the restaurants were great; the buffet and room service food were hit or miss. What disappointed me the most was the service. Overall I did not find the staff to be overly friendly, and there were small things that impaired our experience. For example, I had asked to take a brownie to go after lunch (it was on the menu) and was just flatly told "no." I understand employees can't say yes to everything and have to follow rules, but customer service 101 is to offer another suggestion if you can't accommodate a request. Our first morning at breakfast, my partner got dress coded for wearing a sleeveless shirt. I understand dress codes for dinner, but at 10am? At the restaurant where I'm sitting outside next to the pool? What a silly rule. Additionally, every time we ate at a restaurant, we'd have to ask for condiments (ketchup/mayo etc). They would take 10-15 minutes to bring it over and we'd be half done with our meals. Because of the humidity in the air, the salt in every shaker was clumped and wouldn't come out. There are easy fixes for this! Our experience at the pool wasn't great either- most days there were not enough chairs. Why am I am paying multiple thousands of dollars to put a towel on concrete? Do you know it is not illegal to have multiple rows of chairs? In conclusion, it was our first time in Costa Rica and it's a beautiful country. But unfortunately we will not be staying at Secrets again and I would not recommend it to a friend.

From the moment we arrived, the staff were so welcoming and friendly! The food and drink were a big hit with us. Gina at the Market Cafe was wonderful! Very attentive and quick to refill your drink! We're definitely planning on a return trip!

This resort has beautiful views of the ocean and you can hear the waves crashing when you're sitting at the pool or doing yoga. It is peaceful and not really a party resort, although there is a lot of activities to do each day. We loved the Live DJ at night and the Beatles show. We also loved the kayak tour. We did an excursion with Frank the Tank, and we got to hike through the rainforest and eat at a local restaurant. The food was excellent. The rooms did not have a separate bathroom, just frosted glass windows for the shower and toilet, so not a lot of privacy. The resort is on the side of a hill and there are shuttles available but we liked walking around to get our exercise in. We enjoyed our time here and will be back!

Friendly staff, great swim-up bar, and the food was outstanding! The room service was immaculate and the shuttle service is amazing too. The room has some insects but not overwhelmingly. You’re in the middle of a forest and near a beach so it’s expected. Overall, it was a great experience