Secrets Royal Beach Punta Cana

The resort is absolutely amazing! The facilities are excellent, the food is superb, and the overall service is wonderful. ​We especially want to highlight the exceptional service provided by three bartenders at the Marlin Beach Bar: Ruben, Juan, and Jose U. ​They were not only incredibly efficient and friendly but also true artists. They consistently made beautifully presented and delicious drinks for the ladies in our group. Their attention to detail and creative approach made our visits to the beach bar truly special. ​Thank you, Ruben, Juan, and Jose U., for making our stay so enjoyable!

I visited here for one week with my family. The trip was generally nice, service on the whole was decent- food adequate. On our last day as we were leaving my Mum had realised that her diamond rings were missing. They had been left in a jewellery box at the bottom of her suitcase throughout the trip, never left the room. Security went through all of her belongings and reassured, checked the room a few times over which I do appreciate- they did their job. But they did not once acknowledge that their own staff could have stolen it by saying ‘our staff have been told not to take things’. I’ve read other reviews now on trip advisor now and in hindsight have seen plenty of other travellers have had their jewellery and cash stolen from this hotel. I have even seen that this seems to be happening on the last day that people are leaving so that there is no time to call police as we need to board a flight. Similar to others we were given a waiver to sign to say we chose not to call the police but we refused to sign this. Again, similar to others, the staff also at one point tried to accuse the rest of my family for the theft. This is 5 star resort and I cant believe the level of service has culminated into this. I have stayed in many other hotels across the world and have never had an incident such as this. DO NOT GO HERE

We arrived to a warm welcome by friendly and attentive staff. Check in was easy but we did have an immediate attempt of an upsell for ‘preferred’ which wasn’t very welcoming, we didn’t go for it, it is very expensive and after our experience without it, not worth it! The room was ok, not quite like the photos and not all that clean with a few broken things. Apart from this the experience was amazing! The staff were always helpful, cleaning the room, topping things up before we had even realised they were gone and keeping us entertained. The location and beach were great! Although would prefer to not have people trying to sell us things on the beach they quickly get to know you and leave you be to relax. We never got bored or hungry as the food was great with a big variety! Cocktails were hot and miss but if you don’t like, it’s freeee, get a different one! Will be returning! Also… DONT MISS THE DREAMS HOTEL. You have access to its pools and water slides, as well as the great ecological park out the front, which isn’t explained to well when you check in

I recently stayed at Secrets Royal Beach as a solo traveler, and while I was a little nervous at first, the staff immediately made me feel at ease. Everyone was so warm and welcoming that I never once felt out of place traveling alone. The restaurants were good – I especially enjoyed Bordeaux for its elegant dining experience and Himitsu, which had a great show from the Chef’s cooking in front of you. There were plenty of options to choose from, so I never got bored with the food. The entertainment team was outstanding. They not only kept me entertained but also made sure I had company throughout the trip. There were great shows every evening and tons of activities during the day, from water aerobics to dance lessons. A huge shoutout to Francis, Nova, J Low, Jorgi, Flower and Junior for going above and beyond to make my stay so much fun! During my visit, there were some issues with sargassum on the beach, but the hotel worked hard to clear it daily, and I really appreciated their effort to keep the area as beautiful as possible. The rooms were a little dated compared to some newer resorts, but they were kept very clean and comfortable, which is what really mattered.

Just back from two weeks at this amazing resort. The hotel is gorgeous, rooms are great, entertainment is top notch, food is amazing…..but the staff are the real jewel in its crown. We felt like we really made friends…..crazy legs, hot coffee, the gorgeous lady at Sugar Reef, Ruben, Jose and Melvin. But the most amazing person we met was Flower. She went out of her way to make every day and night fun. Especially Halloween, which was an amazing night. Please visit this fab resort and get to know the wonderful staff, whilst enjoying the amazing facilities. Do the Hibachi, do the sushi lesson and get up early and watch the sunrise. We weren’t preferred and didn’t feel like we missed out at all. Just go, enjoy and know I’ll be jealous as hell you’re there 😉

Although this was our first visit to the Dominican, we would highly recommend staying at Secrets Royal Beach resort in Punta Cana! We couldn't imagine staying any where else and will definitely be back next year. Upon arrival we were greeted with smiling faces and genuine kindness that we experienced our entire trip.| Alberto was our phenomenal butler and will request him every time we return! He was very attentive, made sure we started our day right with a schedule of the daily activities/entertainment and always greeted us with a smile in passing and made sure we were enjoying ourselves. If there was anything we needed he was quick to make sure our requests were taken care of. We give Alberto more than 10 stars!!| We have never felt more pampered, truly treated like a king and queen! The awesome coffee baristas Denisse and Nery that took care of us numerous times a day also did so with a smile on their faces. As for our nightlife, the amazing bartenders Melvin, Julio Pio, Ari, Miguel and Dionicio kept us entertained while we enjoyed our tasty beverages every day. We honestly didn't eat or drink anything we did not like, everything was delicious!| Santos from Amstar was also very friendly in assisting us with planning our excursions that we will remember forever! Everyone that we came in contact with were sincerely kind and made us feel like we were part of the family. This was a vacation we will never forget and can't wait to do it again!

This resort did not disappoint. Grounds were well maintained and was absolutely beautifully landscaped. Rooms were clean, updated, and spacious. So many pool options with plenty of lounge chairs for guest. Food could use a little more seasoning, but I'm sure they are just looking out for everyone's taste buds. The best restaurants Blue Water Grill for their steak and lobster. Himitsu has awesome Shui and the Hibanchi was a huge hit! The best thing about our trip was our Butler, Dayanara! She met with our group of 8 everyday with a big smile. She was very professional and made certain we ALL had everything we needed to enjoy our stay. She deserves a "10"

Went with 8 friends last week at the Secret Royal Beach.im very impressed with a warm welcome with cold towels and champagne. Everyone was very friendly and attentive to all of us. Can’t remember everyone name but they all was excellent. Reynaldo was wonderful ! Love all the peoples whom work at the buffet.