Secrets The Vine Cancun

⭐⭐⭐⭐⭐ Luxurious beachfront gem with exceptional service The standout feature of this hotel is undoubtedly its staff, particularly our concierge Sandra who went above and beyond to make our stay memorable. The dining experience was equally impressive, with thoughtful attention to dietary preferences throughout all their restaurants. The extensive vegetarian menu options and clear allergen labeling made dining both easy and enjoyable. Complementing the excellent food, the bar program stands out – each cocktail we tried was masterfully crafted with premium spirits and fresh ingredients. The hotel's modern architecture is striking, and the direct beach access is a major plus. While the stretch of beach is somewhat limited due to natural erosion (and there's a bit of a drop-off to reach the water), the stunning blue ocean views more than make up for it. The rooms are sleek and contemporary, though perhaps a bit too minimalist for my taste. The transparent bathroom design, while stylish, might not be ideal for everyone – especially if you're traveling with friends rather than a romantic partner. Despite these minor design quirks, the overall experience was excellent. The combination of top-tier service, fantastic dining options, and beachfront location makes this hotel a solid five-star choice. Perfect for those who appreciate modern luxury with a focus on service and sustainability.

One of the best resorts in Cancun! We have traveled to several over the years. The food here was by far the best. Restaurant quality food. Dragons had amazing sushi and rolls. Italian restaurant had pasta and pizzas that were delicious. The drinks at the pool were what you would hope for. Got a strawberry frozen margarita at the pool and it was something you would really enjoy. The ocean is a beautiful blue and the beaches are full of soft sand. Only a quick 20 minute ride from the airport. Had the preferred club ocean view suite. Room was clean and loved the shower. Always hot water. The preferred club breakfast and infinity pool area was a perfect place to enjoy a tasty breakfast and mimosa. Shout out to Andres our concierge was very friendly and always willing to help.

We just wrapped up a five-day stay at Secrets The Vine with our adult children, and let me tell you — it was one of those rare vacations where we couldn’t find anything to complain about. I mean, I can usually find faults -especially at hotels. The resort exceeded our expectations. As for the rooms. We were honestly expecting to find something off — maybe a squeaky bed or a wonky air conditioner. But nope, everything was good. The beds were comfortable, the room service was prompt and always as promised, and the balcony offered views and comfortable furniture. Oh, and let’s not forget the turn-down service — because who doesn’t love a little chocolate and a perfectly fluffed pillow before bed? The food choices were excellent — no complaints there. Whether we were grabbing a quick bite by the pool or enjoying a more formal dinner, everything was delicious and varied enough to satisfy even our pickiest eater. The wait times were not obnoxious and the need to get on line to make a resy was not necessary .For all meals, the service and quality was very good and of course, or the endless flow of drinks. The buffets too were very good. The pool and beach area are also as advertised. We spent hours soaking up the sun. Getting your towel down early was necessary but it seems to be par for the course all over now. Comfortable chairs, plenty of space, and of course the service was always nearby The entertainment team made sure we were laughing, dancing, and forgetting what time it was whether at the pool or in other parts of the resort. The fitness center was adequate and clean. The spa which my wife and daughters used said it was enjoyable. Long story short, we didn’t have to fake any complaints here. Everything was on point, and we were genuinely sad to leave. Would we return? Absolutely. Secrets The Vine, delivered as advertised.

Would give 0 star if possible! Big scam hotel, please go somewhere else if you want to enjoy your trip! We know that when you leave the hotel, you're often faced with scams and hidden fees, and unfortunately, Secret the Vine is no different. ALERT: The lock on our hotel room door stopped working, and the door wouldn’t lock. We’re unsure how long it had been unlocked, but thankfully, our belongings were safe. Our room phone line was broken and it took them 3 days to come check out the line. Hotel: The room doors, bathroom mirror, and corners of the bathroom were all in poor condition. When it started to rain, water leaked into the hotel. Service: It's clear that the staff doesn’t want to be there; they only show generosity and smile when tipped. However, they seem unhappy with small tips. Staff in general were` rude and unwelcoming to big groups. - A couple seated next to our table spent extra money on wine, and as a result, they turned on the AC just for their corner. Lobby: It seemed like they deliberately turned off the AC in the lobby, as if they didn't want people relaxing there. The lobby was unbearably hot, with the temperature at 30°C, and to make it worse, they also turned on the fireplace. Room: The room was very disappointing; the reality was a complete contrast to what I saw in the Google photos. The cleanliness was poor— they didn't clean the floor, restock the water or drinks in the fridge, and failed to remove the dirty towels. All inclusive deal: Even though this is an all-inclusive hotel, the staff seems unhappy if you drink or eat too much. While we were at Market Cafe with 10 friends, enjoying drinks and food, the manager became upset and stood beside us, glaring to make us feel unwelcome. The hotel offers a $200 coupon, but you can't use it without spending money first. For example, the spa costs $249, and you're only allowed to apply a $40 coupon, or for a romantic dinner priced at $280, you can use a $60 coupon. While they market it as VIP service, you still have to spend upfront to take advantage of it. Overall, this was the worst experience I've ever had. Secret the Vine ruined what was supposed to be an exciting trip with friends, leaving us all disappointed as we left Cancun with no desire to return.

Our stay was perfect. Everyone was really nice, understanding, and treated us with warmth, wanting us to enjoy our stay. Staff was very personable, especially Luis Jimenez and Hermes Hernandez at the outside bar patio. We enjoyed our conversations with them. Eiden the bartender at Olio, made us feel very welcomed on our first night. Manuel was an exceptional server at Blue Water grill we went to him twice during our stay😂Alejandro, server at Dragons, was very sweet. Our order got a bit messed up but was on top of it before we even noticed! And Maria Elena, in the lobby, was friendly and kind when we had questions and was always helpful! Would definitely recommend this place and will definitely be coming back!

Went for a long birthday weekend with my wife. Was very pleased with service and probably the best food we have had at an All-Inclusive and we are usually Sandals people. We paid a few hundred extra for their concierge level and was also very pleased with that. We did have a few minor problems with our room and they were very responsive and they were take care of right away. This is the 2nd Secrets we have been too and I must say that I was very pleased with their level of professionalism at both resorts we have visited.

We stayed here for 4 nights at a preferred level room ocean view. This room was on the north facing side. The main downside is it was not very private as the balcony dividers are see through. Also the hotels hvac system ran non stop on the ground floor and was very loud. The bed was comfy and pillows were good. The staff was friendly although at times a bit hard to talk to. We had 0 issues with check in and did not have any interaction with the pushy time share people. There was no tour and little information about the resort and a map of brochure would have been nice. The tap water is safe to drink and you are served tap with meals. There is plenty of bottles water as well. Most of the alcoholic drinks were pretty good, but also a little light on alcohol which is understandable. You can always get more. When we checked in we were asked if we wanted an upgrade. We saud we wanted to wait to see our room before deciding. After we got settled we determined we did want to upgrade however it was no longer an option which was a little sad. Also sunblock was outrageously expensive. The preferred pool was very dated. The tiles were falling off and the deck boards were a little old. Also there were some exposed electrical wires at the edge. Someone should probably look at that. You actually get less food option at the preferred club pool also so not sure it's worth it. Having stayed at sandals resorts and other high end hotels, I would come back. The food was good and stay comfortable. However this is not the ultra high luxury it's billed as.

This resort has been beautifully designed but what really makes the resort stand out to others are the amazing staff. Everyone is super friendly and helpful. This is the second time I have visited Secrets and it was even better than the last. The food was amazing as well as the service. There was also plenty of entertainment from morning till night. Some of my favorite activities were the music trivia, volleyball, tequila lesson and tasting, dance lessons and the opera singer at t2he wine bar. Staff that took the extra step to make my experience extra special were Pedro from the entertainment crew, Roberto, Jose and Claudia from the outdoor bars, servers Jose and Angel, and the wine bar tender with the light eyes (I forget his name). One person we did not see that made our trip extra special last time we visited in April was Antonio from the 24 hr Cafe. I hope to see him at the next time we visit... I highly recommend checking this place out if you want a fun but also relaxing vacation experience!2

We just returned from an incredible week-long stay at Secrets Resort, and we can't wait to go back! The entertainment team was fantastic, with Pedro's drumming skills being a standout. Eiden and Alan did a great job keeping the energy high. The bar staff, Luis and Juan, provided top-notch service, always ready with a refreshing poolside cocktail. We also appreciated the exceptional service from Enrique at the Dragon's restaurant. The dinners at the resort were delicious. We appreciated the convenient texting system, which allowed us to wait elsewhere while our table was prepared. We wished there was guacamole available for lunch and nachos more often. Breakfast was decent, though not particularly memorable - a common experience at many resorts. The desserts were also a highlight - we loved trying the different treats each day! While the resort offered a larger variety of entertainment options, the shows were somewhat smaller in scale compared to some other resorts we've visited. Overall, Secrets Resort provided an outstanding all-inclusive experience tailored to adults. The wide range of activities, amenities, and dining options catered to our every need. The staff's genuine hospitality and attention to detail made our vacation truly unforgettable. If you're looking for a relaxing, fun, and memorable getaway, Secrets Resort is an excellent choice.

The ops manager /GM whoever runs this business should have a talk with him. Idk if it was because I'm Mexican but it definitely felt personal. He was rude and tried to leverage his power to dismiss providing us service. Never apologized for him and his team not providing us the room and upgrade we had asked for. If it wasn't for the GM or whoever the hell he was it would be better. Outside that hiccup and them messing up our room it's been a great experience. Resort is beautiful and food is great. The Asian spot is delicious. The steak house was amaizng as well sea salt was great for mariscos and fish. Haven't tried the Italian or olio the Mediterranean. I will definitely provide an update.

This was the first time in about 20 years going to a resort so I guess I was expecting a little more. However, here is the good first. The resort is nicely laid out with quite a few different restaurants to choose from. Food is good but not great in all restaurants. Rooms are very spacious and nicely designed. There are 4 different pools that are nicely tiered with a lot of space around the water. And, unfortunately, the less than stellar qualities. The lobby, and all restaurants on the first floor are at a constant 80-85 degrees. My room in particular never got below 75 though the thermostat was set at 68 for the entire week. AC did not work well. There were some cabinet doors that were out of alignment (pic) and didn't close correctly. The music during the day by the pools was either hip hop or American rock/country. Why would I come to Mexico to listen to same top 40 tunes i hear in Chicago? lol Not very authentic. The Hard Rock is next door and sometimes had bands playing outside until 10:00. Again, same overplayed rock from the states. Some tiles near the pools were very uneven and even possible trip hazards. Signed up for some outside yoga but found out schedules got mixed up with multiple activities and it ended up being a Pilates class in the basement in a side room near the kitchen. And lastly, if you're not into staying drunk the entire trip, Red Bull will cost you. Everything is included with "resort price" except Red Bull. In fact we were denied access to a resort party because we didn't want to drink. All in all a decent place but I would not return. This place seems more geared toward younger people in their 30's as I am in my late 40's.

Great facility! Here to celebrate anniversary and this place lives up to all the references and well deserved hype!

I stayed here in Jan 2024 in the Preferred Club section. This newish all-inclusive is one of the tallest buildings in Cancun, providing excellent views of one of the best stretches of beach in the region. So at this time, let's talk about... **The room** Ours was a 24th floor Preferred Club Junior Suite Ocean View King. It had a decently comfortable but somewhat hard bed, a twin-headed shower that could accommodate 12, dual sinks, a stocked (but not regularly-restocked) fridge, and a long balcony with odd see-through slats separating adjacent balconies. The TV was a bit small-ish and quite far away from the bed, with limited channels, but that's not why you're in Cancun, friends. There was way too much furniture for 2 people, including a psychiatrist couch which reminded me of the ones that used to be in the rooms at the Vegas Cosmopolitan. (This hotel was built same time as the Cosmo, must have been a thing in 2011) The thermostat required 2 visits to repair and was falling out of the wall, revealing previous fixes involving electrical tape. **The food** Food was hit-or-miss, particularly considering this all-inclusive's price point and intended clientele. The Bluewater Grill steakhouse was excellent; we visited twice. The Oleo Mediterranean restaurant was very good, although the ever-present cornhole game on the beach combined that restaurant's name evoked an image of Beavis. The Dragons Asian-fusion restaurant warranted two visits; while the food didn't taste exactly like Thai, Chinese, Japanese, etc it provided generally very good variations. The Nebbiolo Italian restaurant was disappointing. Food not so great, and not worth the long wait. Want to be seated right away and get a nice view? Commit to buying one of their "premium" wines, which included the various 19 Crimes blends that retail at home for $12, and which they sell for $100. That's gotta be the 20th Crime. Stick with the house Chilean merlot or cabernet by the glass, and you'll be just fine. The buffet had good food but dining was very warm. No matter where you sit will make for sweaty breakfasts, from the windows, to the walls. Snack places were pretty good, but had limited hours. Sometimes all that was available was sorta-warm burger patties or an erroneous room-service delivery. **The facilities** So many other reviews had a nose for this one: yes, most of the first floor has hints of butt. Once you're in an air-conditioned room (restaurant or bar), it's gone, but it's always there to greet you when you exit. It's not overwhelming, but once you know it's there, you can't supress remembering that. The pools are large and the Club-level infinity pool has wonderful views. However, poolside and on the beach there's a serious problem: there aren't enough loungers to accommodate everyone staying at the hotel. This leads to staking of territories and hoarding -- you simply can't find anywhere to hang out in the sun shortly after the sun rises and claims are complete. Situation is only slightly less-worse by the club infinity pool. Jeez, Vine people, look at the max occupancy of the hotel and go buy exactly that many chairs -- there's plenty of room. Take a walk down the beach -- other adjacent hotels don't have this problem. That beach is just wonderful -- white soft sand, insanely clear blue water with fishies darting around, no rocks, no seaweed, no dubious foreign objects. You can walk the full 2 miles to the Party Zone and get a bus back -- no shirt, no shoes, and you still get service for 60 cents. **Your fellow guests** Nearly all are from US and Canada. Not too much of a party crowd, and the place goes to sleep around midnight. Which leads to: **Entertainment** By day, there are some pool games, also a poolside country band that scared away the falconer's pidgeon-scaring hawk. By night, there was a pretty decent magic show, the requisite Mexican Folkloric Show That Allows People To Justify Saying They Had A Cultural Experience In Cancun, a great 80's band that stopped way too early, a "crooner" who didn't stop early enough, and a nightclub that sometimes got up to 8 people on the dance floor. **Service** The club-level floors come with a "butler." Ours was helpful in getting that thermostat fixed and getting minibar regularly re-stocked (you'll be without bottled water otherwise). He was less helpful in resolving where Hyatt had booked our reservation twice. Thankfully my cell plan covers calls to US from Mexico. Every employee we encountered was unfailingly polite and cheerful, many with an excellent sense of humor, and most very very helpful. **All told** The Vine is very good, but not perfect, as our stay was marred with some service and facility issues. I'd consider it again for a future stay, especially when Hyatt points are involved.

Our experience at Secrets The Vine in Cancun was absolutely fantastic! The highlight was undoubtedly the stunning azure waters and pristine white sandy beach--it was simply perfect. The staff provided exceptional service, and the pool was bustling with entertaining activities. A big thank you to the lively entertainment team who ensured everyone had a blast throughout our stay! Our room was cozy, and the ocean views from the balcony were truly breathtaking. Special thanks to our attentive and friendly concierge, Cesar. The dining options offered delicious food with plenty of variety. The only downside was the challenge of securing poolside chairs due to early occupancy, but aside from that minor inconvenience, we can't wait to return!

Just came back from a fabulous anniversary trip at this adult-only, all inclusive resort. We were in a Preferred room on the 22nd floor; Martha & Manuel were our butlers who provided fantastic service facilitating reservations, checking up on us via WhatsApp, offering to assist in any way. We checked in at the 21st floor Preferred Lounge (not lobby) and Atenas cheerfully explained what's in store for us. It was a very windy weekend but it's ok we weren't really interested in getting out of the resort, we had a great time just lounging around.... We watched the Chiefs-Bills game in the sports bar: it was packed and noisy fun, booze was free flowing and bar food was abundant. We met Chef Ernesto who presented us with delicious ribeye and picanha. He stopped by our table twice at Sea Salt and BlueWater asking if we are happy with our meals. We had dinner at Dragons and Chef Isidro prepared and served an appetizer platter for us. We felt very special! We came back one day into our super spacious suite and a 50Th bday cake and champagne was waiting for us. My most favorite treat was the in-room breakfast service. Love love LOVE it! The resort is very clean, all the servers wear hair nets, it's clear they are addressing the sewer smell issue in the lobby (didn't smell any!), the spa hydrotherapy wasn't as good as what we enjoyed in Secrets Puerto Vallarta. The gym has a gorgeous ocean view. The singer in the wine bar is great and kept us singing & dancing! Thoroughly enjoyed the all-day coffee and pastries in the lobby. We had a great time, we were initially wary of the reviews but our hearts were open to just go with the flow and enjoy each other and what's in front us. There are vendors on the beach but they didn't bother us keeping in mind that we're all just trying to make a living. Bring $1-$5-$10 bills to tip: staff work very hard and noticeably long hours. Thank you to the following who made our stay wonderful: greeter Alejandra in the lobby who was always cheerful, Pedro & Alejandro at the buffet, Lina Arzuffi (e concierge), Pablo & Vicente at Sea Salt, Valet Fernando. We booked ($45) Happy Shuttle who met us at the airport and took an $18 Uber back to the airport for the 20 minute ride.

Recently, stayed at the Secrets The Vine Cancun. This place is a stunning adults-only resort that provides a relaxing and sophisticated escape with breathtaking ocean views. The elegantly decorated room had a spacious balcony, comfortable bed, and modern amenities, making it a memorable stay. Dining options feature several gourmet restaurants, including Italian, Asian, steak, Peruvian, and Mediterranean cuisine. I have to call out the Italian food, it was delightful! While the buffet was decent, it offers additional variety. Unfortunately, my room service experience was disappointing, as the food was quite unappetizing. On a positive note, the spa services were exceptional, allowing for a great way to unwind, and the staff was very attentive. Overall, this resort is the perfect destination for beautiful views and relaxation!

Really enjoyed the resort. It was def dated in a lot of ways but ultimately was a great place to stay. Location was great about 12 mins from The airport. Check in was a breeze, the cold towels were very nice along with the Champaigne. Rooms were great. Loved the massive shower with the traditional spout and the rainfall spout. Water pressure we good, soaps in the shower were great and quite expensive. The shower and toilet are enclosed in class and are kind of apart of the room. There is privacy but not as much as a traditional bathroom that's enclosed with walls. Beds were relatively comfy, me and my cousin did get some bug bites from the beds, def not bed bugs,or we would have been really bit up. Room also had the iPad for ordering room service and other needs. The balconies are not private but are closed off. For example there r barriers that are see through. Food at the resort was def a lot better than I expected. Wheh I say a lot better it was downright good. I think the Peruvian restaurant was my absolute favorite. The short rib, chicken soup and chixken skewers were incredible. The Italian and steak house and Asian weee great tooo. Best dishes to get at the Italian was the Gorgonzola Alfredo pasta, the carbonara. At the steak house the ribeye was great and the grilled Cesar salad with an egg was fantastic. Didn't get a chance to try the Greek. The breakfast buffet was good, not nearly as good as Secrets in Puerto Vallarta but good. They had tacos by the pool one 1 day during the week which I wished was an everyday thing cause they were excellent. They did a seafood paella one day which was great too. The pool food served at the bar was the same everyday (hot dogs, hamburgers, nachos, grilled chicken, fries). Nothing special with the pool food. The restaurant that is located near the pool does have some ceviche's and tacos that they serve that are decent. Ultimately lunch is pretty average there. Room Service was good though :) Beach and pools weee great and clean. There is a bar on the sand at Secrets too which is great. Pool drink service was amazing. Spa at the resort is incredibly overpriced. There is a a spa called (Bamboo Spa) literally 20 feet from The gates of the Secrets that's cheap, clean and a much better value. Sorry Secrets, I love you guys, but your Spa prices r insane. The hydro therapy at the resort is worth it though. Service was great the entire resort. The lobby bar makes some amazing cocktails. They did a smoked hibiscus margarita and a great espresso martini. Sadly on the last day I found the cart that does Irish coffees which were some of the best I've ever had. Also the spots bar was very very nice and had decent wings. Ultimately I would go back again, however it's not the best resort I've stayed at in Cancun. It's so close to a 5 star but The resort did not AC the entire lobby and some of the restaurants, when I initially asked why it was so hot in the lobby they said the AC was broken, but later learned that the AC was not broken they just didn't want to use it. Problem is that, the lobby was so hot (82-86 degrees) at some points, you didn't even wanna sit in there at the bar. I know that sounds like a petty reason to knock a resort down but with it being as hot as it was, it literally made being downstairs not enjoyable. No one likes to sweat when they are at dinner or getting a drink.

Such a great place to visit. Came here with my wife for a 6 night getaway. So relaxing. Food was good, beach was great, rooms were clean and no major complaints. Would come back. The spa was excellent and reasonably priced. Only issue - we came back from an excursion one day around 5pm. We were on a catamaran so we were wearing swim wear. There was no buffet open, and no casual restaurants where we could eat dressed like that. The resort really needs a very casual dining area where people who were out all day can enjoy a meal.

Yelpkeeps prompting me to review this place. Maybe the review I wrote was on Trip Advisor. I did not like this resort. Yes, we paid for all inclusive and we got all inclusive, but we also paid for a concierge level floor and 5 tart service level. This we did not get. Our concierge was regularly absent and no staffing adaptations were made to cover the desk even though I complained. Complacency rules at this place. Management is just as complacent as everyone else. The food was just ok. The 7th floor breakfast place was probably the best, with the steakhouse next. But every night there was a line at the door for the steak house and it was not a fun experience. The buffet was awful and the room where it was held was not adequately air conditioned or ventilated. In fact, the whole first floor of the hotel was regularly over heated and unpleasant. We did like the lobby bar and we had to just it up with the temperatures. Our room was not cleaned in the mornings. Many times, it was not cleaned until we were returning to dress for dinner. This was inconsiderate, and I tried to address it with the concierge and the head of housekeeping to no avail. Only once or twice did our room get cleaned before lunch. We stayed 10 days. The pools were good, especially the concierge level one, because you could get a chair without saving it from breakfast onwards. I don't like chair saving at resorts. The restaurants here, besides being sub par (the Asian one was truly awful), seem to be independent. I asked for shrimp in my omelet one morning and was told there were no shrimp on the property. In Cancun? Plus, I knew for a fact that the lunch place from the pool has a shrimp quesadilla on the menu which I actually ordered and was served that day. They just don't go out tf the way to please guests here. That's the bottom line. One more thing, the activity staff are completely rogue. If they feel like doing a planned activity on the schedule, they do it. If not, they don't. I was depending on the water aerobics for my exercise on the trip and it was held in a haphazard way. My favorite was when they had 5 VERY expensive water bikes and 20 people showed up for class, Since the teacher took one bike there were only 4 left for others and everyone else had to just jog in place. This place does not care about their guests. The only reason it got 2 stars is that it is in Cancun.

My boyfriend and I were here just a couple weeks ago for 5 days and it was amazing! The food wasn't "out of this world," but still everything I had was tasty. And the customer service was top notch! Like all the staff was very nice and helpful. And the pools and room were both all around amazing. Highly recommend this place!

We regularly select five-star hotels for our vacations, and looked forward to this one. The venue is absolutely gorgeous and the staff will bend over backwards to make you feel special. I give them five stars! However, I feel that management did everything they could to cut corners - especially when it came to the comfort of guests. The biggest slap in the face is that they do NOT turn on the air for common areas. It was so stifling hot that I couldn't enjoy the lounge, had to gobble food down quickly in the restaurants (amazing food) in order to escape to the coolness of my room or the beach, and did not get the enjoy the on-site amenities. As a lupus patient, I cannot tolerate extreme heat. So, I ended up having to spend my vacation time in the room. I find this unacceptable for the premium prices we pay.

It was our first time in Mexico and we decided to choose adults only all inclusive hotel for my birthday and Secrets on the Vine looked perfect for us. Rooms were very new and spacious. We took deluxe king room with the sea view and the room didn't disappoint. However no privacy at the balcony is kind of an issue. You see your neighbors so you can't enjoy it so much. I loved amount of pools at this hotel. The food is available all the time at the lobby bar and beach bar during the day. I loved that there were a lot of seats, sofas, lounges to hang out at. Beach is right at the footsteps, it's so convenient however beach was not cleaned. There were a lot of seaweed in the water that irritated my skin because with strong waves it hits you everywhere. Gym was amazing, the views are very gorgeous, however didn't had air-conditioning and it was very difficult to do cardio. I end up doing pilates because it was too hot inside. Loved evening musicians at the lobby, piano players, guitar or just a simple jazz was very relaxing and it was every evening. Also later in the night was a lot of singers, some were very good some were OK. But it was always entertaining. We managed to see the turtles in the evening. They came on shore to lay there eggs and security of the hotel were guarding them so tourists wouldn't scare them. Some people were very rude they turned on flashlights trying to film/take a pic of the turtles and try to come from other side of the beach to come close to them. Please respect the nature and take the photos from the far without a flashlight! Food was ok, however portions were small in the restaurants. And sometimes I felt that food would be soggy and lack of texture that is specially at the buffet and lobby bar food & desserts. Also every restaurant "catch of the day" was branzino. Since I love fish and menus wasn't so big I was interested in fish and all restaurants had same branzino as a catch of the day for a week straight... The app that they told us to check for events and restaurants didn't work. It's was not clear to us what activities were offered and what evening shows would be. It was our first time at this hotel and we were confused. I wish they would explain more properly at the check in. Also activities often were cancelled and animation team wasn't present. I have been to all inclusive in Europe and they had much more interesting programs during the daytime. I loved the mojito class, however next day supposed to be margarita class I came there and it was cancelled. Also restaurant menu the app was not up to date or wasn't there at all and we had to ask front desk for the menu. Also it was not clear to us what was included and what was not because some restaurants were only for VIP package. What I didn't like that everywhere they try to push you into buying over $100 bottle of wine. Without that they didn't provide us a good table! At least 3 restaurants refused to give us a good table. They told us if we want window seat we have to purchase a wine bottle that starts at $100. Me and my husband don't drink much and we definitely don't need $100 wine bottle... Also many big groups take it to get a good table but It may not work for couples that just want to have a good table and romantic evening and they don't need a bottle. I think it's very unfair because I paid $600 a night and I don't want to pay more to get a good table specially at all inclusive restaurants that supposed to be part of our deal. I absolutely loved the evening circus show with water acrobats and they showed amazing balancing skills and everybody was just stunt from that show. It left many people speechless after the show. Overall we had a good 5 night stay. There can be a lot of improvements in cleaning and service in general. Also they didn't recognized my birthday. There was a bottle of wine in the room but we were not sure was it for us because there was no note or something.

First time in Mexico and we had a wonderful time! Hotel was really nice/clean. We did get talked into paying $300 more for an upgrade... which I thought was worth it. We were higher up level, had infinity pool access and a 50 min hydrotherapy etc We enjoyed our time at all the onsite restaurants. Staff members were all friendly, helpful, and attentive. It's also adult only, which is quiet and more chill. I have not stayed at any other Mexican resorts, so I have nothing to compare to --- but overall, we had a really nice time.

Worst hotel I've ever stayed at. From beginning to end! Everything has been horrible. We've stayed at Secrets before. Hyatt, either you screwed up with this purchase or these people don't care about service anymore. Let's start with your time share presentation. 1.5 hour yeah right. 3 hours later because of delays and all the BS back and forth. For what? I've never been offered anything this horrible and any hotel. They take us down stairs for breakfast. There is no food. Everything is gone at the buffet. At least the timeshare guy picked up some scraps for himself. Nothing to drink. Don't worry, I'll go to the bar and request some water because even that isn't even offered anymore. Hungry and thirsty and this guy is asking the stupidest questions. At the end when we tell him we aren't interested, he gets mad and starts slapping his paperwork around. Breakfast has been horrible too. Can't even breathe from the humidity. AC everywhere else but at the buffet. I guess that's one way to keep people away. Hi, is there anymore sour cream. No. Seriously??? Is there any more bread pudding? Here's some cinnamon rolls. The service here is the worst. We've been to many hotels and I've never left a bad review about any. This one people should avoid. The room sink counter is cracked, patched, while the rest of the room looks like it's been through hell. Chips in the tiles. Drywall cracked and broken off the wall. Doors that look like they've been hit with water damage. Still not done, two more days here and I just hope to salvage something good from this vacation. A bottle broke in our room and after calling for assistance, 3 hours later still nobody comes. The whole room reeks of alcohol. My wife gave up and started cleaning it herself so she could go to bed. 10:00, they send someone to sweep the floor with a broom. That's it? Mop the floor? Make there there no more glass on the floor? Nope. I go downstairs asking for the manager. "They went up already." Weird, I just came from there and back and still no one. 10:15 finally someone shows up. Manager with a chef hat laughing as I'm telling him how horrible the service has been and how ridiculous it is that we would wait 3 hours for help. 10:30, someone comes in with a mop. Anything else you need sir? How about service that isn't horrible. Sad when I've raved about Mexico having amazing customer and instead we never want to come here again. You get what you pay for I guess. We've been to hotels that we would return to. This is not one of them. Will avoid secrets and now even Hyatt if this is the service they allow.

If there was a negative star, I would give it. My wife and I are sitting here at their lobby bar as I'm writing. We're about to pass out from the heat. The place you should be most comfortable, the air-conditioning is not on. They messed up our reservation and wound up paying for an "upgrade ". Which is not even standard at other resorts. They try to upsell everything We put our names on a waiting list over an hour ago. Still waiting.... They tell you it's not a timeshare, but have been stalked the first 2 days here Their own security tried to hustle us out of money, and were given a keychain/bottle opener as a gift for our troubles The bartender Luis and our concierge Manuel were honestly the only 2 positive experiences we have had here. The food is eh... not bad, but not great. Definitely no wow factor here.

This hotel is lovely. Top notch rooms, pool options, beach loungers, very clean. The people are super friendly and for the most part there is someone to help with anything. I would say they could use more pool service members. Getting a drink at your chair is a little difficult but that's a first world problem bc there are two bars you can walk up to. The restaurants were ok. Food was either super good or meh. I found the apps, soups and sides to very good but the mains to be lacking. Wish the food had been more fresh and not pre-prepared but beggars can't be choosers haha. For the most part was very good. Food service was VERRRRRY slow. Would take an average of 40 mins to get a basic lunch. We will 100% return again and often.

Secrets The Vine is a beautiful hotel resort with well appointed rooms, beautiful grounds, four pools, many restaurants, bars, spa, and more. It's an extremely comfortable experience and the personnel is so helpful, accommodating, etc. It's as though management has developed the Chic-Fil-A culture of WANTING to make sure their guests are well taken care of and several times when thanking the staff, they stated "My pleasure." Poolside service is great! Restaurants are good. Breakfast buffets are good, with many food options and omelet station. It's tough to keep everything hot at a buffet. So, items under heat lamps struggle. So, we opted for fresh made omelets. Delicious. Dinners are very good. Don't be in a hurry. You're here to relax. Somewhat ala carte, these restaurants portions are smaller, which is beneficial to the person wanting different flavors, textures, etc. so, don't be shy ordering multiple items. Blue Water was great. A steak house style restaurant. Empanadas (must try), salad, soups, steaks, etc. were delicious. Just make sure your steak is cooked to your desired temp. Nebbiolo Italian, was also very good. Again, ala carte style. Salads, pasta, fish dishes, chicken Parmesan, beef gnocchi, etc. all great flavors. Second night we went, consistency was a challenge. Focaccia bread was rock hard and pastas were under the heat lamp too long. Olio was a bit of a struggle. Mediterranean food. Seemed limited and not what we were after as far as cuisine. It was our first night, 9pm, just arrived and we were hungry. All restaurants were a 30 minute wait. So, it was our only choice. We did not go back. Dragon restaurant was delicious! Thai, Chinese, and Japanese food, tapas portion sizes, so order many items. Sushi was four small pieces so again order a couple. Dim sum, gyozas, wonton soup all good. Sea Salt was ala carte, Peruvian food by the pool and it was just okay. Burritos are similar to a chimichanga (deep fried). Coffee bar was exceptional and dessert were plenty. Overall a great experience. One recommendation, request a room away from the Hard Rock hotel side. Almost every night, loud music played from the rooftop next door. Entertainment was a little limited at night. We had high wind and rain a couple days, so I'm sure that may have been part of the struggle.

Update, I visited the resort for the first time since Hyatt took over and it wasn't nearly as good as before. I was constantly bothered to buy things, weather it be a dinner or some sort of thing they were sure to let me know was not a timeshare but you needed to sit through a 90 minute presentation. I overheard one person say the handle to their door fell off and they were locked out of their room. I won't be returning. The upkeep was not nearly as nice as before. If I'm paying all this money I want a better experience. Staff was still great

It was disappointing to see the decline in food options and entertainment at the resort. Even though the grounds are well-maintained and the service remains top-notch, the lack of variety in activities and dining options was a letdown. The shift towards catering to an older crowd might be the reason for the subdued nightlife atmosphere. Hopefully, the resort management considers revamping their offerings to attract a more diverse range of guests in the future.

Our stay here was pretty close to perfect! My boyfriend and I stayed here for 4 nights and we did not want to leave. The staff was warm, friendly, and helpful, the food was always good, and the hotel was clean, safe, and absolutely beautiful. We specifically want to thank our butlers (Sara and Mauricio) on the 26th floor for being so attentive to us. Also, we want to thank the waiter that we had for 2 nights in a row (Saul) and the waiter that had for multiple breakfasts and lunches at the buffet (Cesar) for being so kind and taking such good care of us. I highly, HIGHLY recommend staying at this hotel. You will not be disappointed!

Me and my boyfriend booked this hotel for my birthday. We booked for 10 days. Upon our arrival to the hotel it was great! The lobby was hot/humid. Checking in was good I upgraded my room to preferred guest (which was 450) because I wanted more perks and access to everything plus being on a higher floor sounded good to us. We didn't get to upgrade our room until the next day however that was fine with us being we are here for quite a while, it was little things that started to happen that we knew would become bigger issues, then not having very many food options, room service is an hour wait, and tablets they give you cut off mid order, outlets not working and later the WiFi connection going in and out. Everyone wants to stay connected! But sadly we weren't able to, around our 5 or 6 day we didn't have any internet connection which was a HUGE no, no for us. We called Thursday to notify the front desk they said they were experiencing some issues and they were working on it..the light from the modem blinked all night long on our room, then the issue persisted on to Friday we told our butler Mauricio (who was awesome btw, not his fault at all) he tried to fix the issue immediately and it so happened we asked other people on our floor did they have internet issues and behold they did. Then later it comes out it's the entire hotel.. smh ridiculous right! Then comes Saturday, you guessed it no internet again! But it's only the 24th floor! So by this point we are fed up and want to speak to a manager, I believe her name was levidiana I could be wrong on her name but she was no help at all and could care less, she instead told us it was a service provider change and the issue will most likely continue. And that since we were getting service ONLY in the hot lobby that started to smell like sewage over the course of time being there..we can come down there and work, make calls, text etc.. then once I stated that's an inconvenience to us to keep having to come to the lobby from the 24th floor she said or we can put you in another room that has service, you can imagine the look on our faces because this option made no sense to us being we leave on Monday and it's already Saturday night! We would have to re-pack every to unpack for one day to only re-pack.. ridiculous!! Then someone called our room who was another manager named Aldo, he offered to move us to the highest floor but 1. They wouldn't be able to do it until Sunday and 2. It was to a room with none of the options we booked for.. we really felt like it was a waste. Here it is we haven't been able to talk to family for 4 days now and this is all we get a higher room when we leave the next day.. so of course we went without wifi the bright light on the box still blinking all night!! It was horrible these past few days..it's Sunday morning as I write this review and still no wifi I'm using the hotel next door wifi to even right this. The next door hotel is called the SANDOS. I probably should've stayed with them!

Quick and easy trip from airport to hotel using their transportation service but we paid for the private transport. Greeted with champagne when we arrived, quickly checked in and were taken to our room before normal check-in time. At the last minute we upgraded the view of our room from the lagoon to the ocean. Best decision ever!! Our room was huge, clean and the balcony was worth every penny. Breakfast buffet in the market was decent (3 out of 5). Lunch by the pool was less decent (2 out of 5). Service by the pool was slow (2 out of 5) but we really didn't care. Not heavy drinkers. There was a line for dinners but we were ready to eat at 6p when they opened so we never really waited. There was no line for Dragon and that was one of our favorite meals - food and service were great! The steakhouse service was super slow and the food just ok but being from Texas - we are picky about steak! The last night we were invited to sit at the Chef's Table 8 course meal with wine pairings. This event was a 10 out of 10!!!!! Highly recommended to everyone. Food was amazing, service outstanding. Just perfection from beginning to end. The bartenders by the lobby were also great - I would leave the piano bar to get drinks from them. I had read that drinks were watered down. We never experienced that - more the opposite. The after hours entertainment was always amusing; the rock band was our favorite. There was zero smell in the lobby our first day but it definitely appeared and got stronger the next two. The hotel was apologetic, aware and working on it. We could only smell it in the lobby. Not our room. We spent most of our time by the pool so, again, not really an issue. Overall, it's not the nicest resort I've ever stayed in, but it's one we would visit again!

Stayed at Secrets the Vine for a birthday celebration. We chose Secrets for the adults only all inclusive resort. It's about a 20 minute ride from the airport and in the hotel zone. Upon arrival we were greeted with champagne. A little hiccup in the rooms being on separate floors but not a huge issue. Appreciated the little details such as a Happy Birthday sash on the door for the birthday girl. The room itself is a good size and modern. It's max 3 people per room if you are coming in a group. Beds were comfy, shower was clean, and had an enclosed toilet area. The outlets in our room unfortunately did not work in multiple places (nightstand and tv stand). There was a tablet on the nightstand that never worked so not sure what it's purpose was. The AC gets ice cold and the hot water goes from warm to scolding hot with the slightest adjustment on the faucets. I wish the towels and robes were a little softer. They were quite rough after getting some sun by the pool. We had an amazing massage and facial at Pevonia Spa. The spa is coed so nothing separated except the shower and locker area. Leonarda was one of the best. Super relaxing and worked a few knots here and there. You can enjoy the hydrotherapy circuit before or after your service or even pay just for the hydrotherapy itself. There's a sauna, steam room, jacuzzi, ice bath, etc. The lobby was always warm and a little humid. May be due to the door opening to the pool and the large windows. Plenty of seating areas to hang out and lounge. Like other reviews said there is a septic smell in multiple restrooms (lobby and 12th floor). If you are in a large group arrive early to Nebbiolo or Bluewater Grill if you are dining over the weekend. Olio (Mediterranean) had great food and service. It's outdoor dining so we were able to enjoy the fresh air and slight breeze for dinner. Wouldn't mind eating there twice if we were there longer. The Market Cafe (buffet) was a quick bite to eat for breakfast and lunch. They changed the hot food items daily so it doesn't get too repetitive if you have a longer stay. The made to order omelets are crepe thin and not too filling. Sea Salt Grill (seafood) is located outside by the pool. Dining here for lunch does take some time but a good sit down option for tacos, ceviche, and seafood. Barefoot Grill had burgers, hotdogs, fries, etc. It's walk up come as you please and able to be eaten poolside. Dragons (Asian) was not as packed as Nebbiolo and Bluewater so opted here for dinner since we dined at Olio the night before. Service was again great but the food was a miss for us. Either salty or on the same flavor profile despite it being a different dish. Vine Bazaar The Cafe had coffee and pastries throughout the day. From croissants and muffins in the morning to soft pretzels and small sandwiches in the afternoon. There's a lot of coffee and tea options and served quickly. Don't forget to grab a cookie as you pass by. Nebbiolo (Italian) had good pasta and pizza. The portions are a decent size and so many options. The osso buco was a large serving and easily shareable. There are 4 pools to choose from. The 12th floor pool is for preferred club members. There's plenty of seating along each pool with cabanas as well. The pool servers are attentive and on top of things in each section. There's beach access with lounge chairs and cabanas in the sand. There was a little bit of seaweed already but nothing overwhelming. The sand was soft but water is slightly choppy. Secrets had a lifeguard on hand just in case. We enjoyed the daily entertainment. The "entertainment team" kept things lively poolside and the Piano Lounge had live music nightly. The trio of lounge singers were awesome the last night we were there. There was also live entertainment in the Vine Lounge from solo singers to a bassist. A drink on the terrace is always nice at night as well. Overall Secrets is a nice adults only all inclusive resort. It had a good mix of couples and small groups. If you are looking for something quieter and luxe stay at Le Blanc. Secrets is in the hotel zone so right next to other hotels. You can hear the music from Hard Rock as Secrets overlooks it. It is also close to other restaurants and bars if you want to explore offsite. I enjoyed the quiet moments in the morning by the pool but also liked how it got more pumped in the afternoon. Always something to do and explore.

Very bad service Very unprofessional They tell you order room service and no show up. When you confront them, they just say sorry The pool closes at 6 pm The Asian restaurant in the hotel is horrible They bring you food item one thing at a time I aid extra to get ocean view room and I get partial view. They say this is ocean view You call room service and no one picks up You call front desk it dials busy I cannot even give them half star

Secrets the Vine in Cancun treated us well. We brought our elderly parents here to celebrate a recent 80th birthday and our son and his girlfriend to celebrate his 22nd birthday for a family trip for 6. It's in pretty good shape - some signs of ware in certain areas of the establishment - but, pretty nice. Overall, we really enjoyed this resort. The pools are nice, the entertainment was good, and the food was delicious. What I really enjoyed, because I don't drink alcohol, was that they have a full coffee/dessert bar open 24/7 in the main lobby area where you can get blended and frozen coffee drinks and all other manner of delicious things like cookies and tarts and eclairs. Nice touch! There are about 8 restaurants - none of which take reservations and are first come, first serve - as well as 4-5 bars, a sports bar, and several outdoor pool areas including a private VIP pool on the 12th floor for people staying in the 20-25 floors of the hotel. We had great food, enjoyed the pool, and even went to the local shopping centers nearby. The gym on the 12th floor is very large and well-stocked with beautiful walls of windows all around taking in the ocean views. All the staff were very professional and polite, going out of their way to take great care of us. Our family had a wonderful time and - that is all we wanted.

I went here for a graduation trip and the hotel was fine... the adult all inclusive hotels have the type Italian, mexican and steakhouse dinners. The location on the beach was perfect though and the staff was very friendly. Also, the security is wonderful here too and I felt very safe!

Our trip started on 8/16/24 You walk into the lobby and to start to sweat. It had an foul oder in the lobby. stayed 10 days 5 of the day the wifi was out. Not just for us but other on different floors as well. I was on the 18th floor,upgraded to the 24 floor(which is the preferred member) jokes on me .Spoke to the manager (vivdiana) and Aldo. Both told us there was nothing that can be done " their hands are tied because they're changing providers.(For 5 days. Um ok lol) I we were told we can come to the lobby to use the wifi,(from the 24th floor)The modem blinked ALL NIGHT,red,yellow and green. We were told it's old so it will do that. Bs. I will say on the 9th day of our Stay we were move to the 27th and guess what wifi is out and a,light is blinking. Again no wifi. Called front desk and was told they would send someone up at 10:45 cancun time. This was our first time in cancun and also we were told they're better adults only All-Inclusive hotels/resorts here. Food was average, I guess. Steak house is the best thing here. Think twice three time ,maybe four before you chose this place

We got food poisoning and both were sick for four days. The room was very nice, but we couldn't hang out on the balcony due to the noise from the hotel next door and the air conditioning units below us. The first few days were nice, and check-in was fast and easy and our hosts were friendly and made us feel special. We were so excited to start our vacation. I wish we could have gone on a few excursions as the grounds are beautiful but small and after a few days we needed a change of scenery. The food was hit and miss. Some of it was fantastic and some pretty awful. We couldn't eat much after we got sick, but did enjoy the Steakhouse and Sea Salt grill on our first visit. The food wasn't great on our second. Drinks were fine. Nothing special. We will not be returning and do not recommend this hotel, especially for the price.

The hotel is amazing! From the concierge to the housekeeping staff, very pleasant and willing to assist no matter how large or small the request is. The grounds were immaculate, the food was delish and the views were everything! I did not find one thing I could complain about. I booked the ocean view suite, BEAUTIFUL!!! Hotel staff will book you any tours available, they even recommend places to go and places to avoid. Located in a central area close to everything and not far from the airport, made doing excursions and sightseeing enjoyable. I had a ball and will return soon. Try the spa, it was excellent! They will try to sell you the timeshare, which to me is not worth it. Don't do it. If your debating, stop now and book it!

The view from our junior preferred suite was wonderful. We enjoyed drinks and breakfast on the patio daily. The food options are decent but not gourmet as some are referencing. We ate at Olio for breakfast daily and enjoyed our time there. Ximena and Cesar were excellent. They were the only staff members who were friendly. It seems like that is lacking at this resort. The butler we had was not very helpful. We asked for drinks to be refilled in our room several times and this simple ask was not fulfilled. This resort is quiet and can be relaxing if that is what you're looking for. Make sure to indulge in the hydrotherapy and get a massage while you're there.

Stayed here for sales incentive trip...very nice property here! Great place for a low key couples hangout as it's not filled with tons of party people. The lobby, the restaurants, the pools, the spa, the beach, the room were all A+. The only reason I give this a 4 is the food was a bet "meh". It isn't terrible, just a bit underwhelming as the rest of the place is very nice. The people and service were 5's across the board. Well priced and recommend for a quick vaca to Mexico!

Around four years ago, a fellow Yelper posted her review after her stay here-- I saw her review and bookmarked it, I knew at some point I would venture to Cancun and wanted to keep it in mind. Fast forward to 2022, I decided it was that time to finally go to Cancun for my first time. I always remembered that review and this hotel and decided this would be the time. Upon arrival, I saw two employees with champagne, in hand, waiting to greet us. Also, a second employee with a cold rag and after a long wait for my transfer to the hotel, it was very necessary. As I paid extra for the Preferred Club, I was taken up to the 22nd Floor with Carlos, who was one of the two butlers, for my stay. We got a quick rundown and explanation of what the hotel had to offer. As my room was not ready-- we were told we could sit in the lobby and we'd get a text message when the room was ready; unfortunately, that never happened. After about 90 minutes, I was tired of waiting and went to inquire-- I was told the room was still not ready, but T that point, it was 2:50 and check-in time is 3PM. I found it hard to believe a room was still not ready, so I went and asked on the ground level-- and they told me it was ready. I was pretty upset after such a long wait, plus I had a long wait for my luggage at the airport and another long wait for my transport to the hotel. I thought to myself, did I make a mistake? Was this going to be a recurring theme? but I couldn't have been any more incorrect; everything was great, afterwards. When I get up to the room I see everything was what I had seen online and I was ready to enjoy my vacation. Secrets has a buffet on the round level with ample of options. A sports bar and a coffee bar. The two main restaurants were located on 12 along with a pool that I believe is for Preferred members only. Everyone in the hotel was friendly, they will always greet you in passing and make you feel welcome. As someone who is from NYC, where everyone is NOT friendly, I was slightly taken by surprise by the pleasantries. I will say if you can speak Spanish, sometimes it will get your further-- I would usually inquire because while everyone who deals with customers does speak English, I did notice some were a little confused or not as comfortable so we'd talk in Spanish to them. The hotel provides the Covid test required to return to the US and will arrange the test prior to your departure. If you pay for the Preferred Club, the test is free before 4:30PM. However, I was on a tour to Chichen-Itza on my final day in Cancun and wouldn't be able, they informed me they could have someone come up to our room and test is, for $35 after hours. This was very helpful and without the accommodations, I wouldn't have been able to go on my tour. In short, I had a awesome time here and aside from the check-in wait, everything was almost perfect. I would say the room service food could be a little better or have more options, but that would be my only two issues. Thank you Sandra and Carlos for making my trip enjoyable and smooth.

Came here for a bachelorette party back in March and it was a nice all-inclusive resort. We booked the hotel through Hotels.com and found a slightly cheaper rate than booking directly or on Expedia. Overall it was nice, but it wasn't super convenient traveling with a large group here. We had trouble with room service and getting a table reservation for our group of 15. Maybe of the restaurants told us that they could not seat us and we had to split up for the dinners. When I chatted with the concierge, they said we had to go at 6pm with a special voucher - so definitely check with the concierge first if you have a large group and be prepared to eat quite early. Rooms were nice and getting covid tests were a breeze. No alcohol bottles in the room at this all-inclusive, so that was interesting. Food was good, but not particularly good. Overall the stay was good, but not my favorite resort - definitely recommend if you can get a good deal booking here!

This hotel was absolutely stunning! Adults only, and all inclusive! What more can you ask when you're on vacation. The staff here were soooo amazing! Everyone was welcoming, nice, there was an amazing greetings, the food was good at times, the view was amazing! The servers were soooo amazing! Multiple pools, a great beach. It was really nice. One thing about this hotel is that they know how to season some food! The steakhouse was my most favorite meal here. They have multiple restaurants but i didn't get to try them all. I ordered room service 5 times. Lol each time it was hot and sooo good! I enjoyed this hotel. Stick to the champagne if you want to get a buzz. The drinks were okay... no tacos tho... lol It was nice, a lot of couples, not a lot of singles here. But, i enjoyed myself with my friends. Highly recommend.

Out freakin standing on soooo many levels. Where do I start?! Ok: 1. The room. I got the Junior Ocean View Suite. Not ocean front. BUT they have a seaside and a ocean side a d the city strip in between which is your view regardless of which side of the building you're on. Very wise architecture. Also, the building is position with windows facing northeast or northwest. Again wise as you get sun most of the day on either side. The room has everything you could possibly need. Eg iron and ironing board, tons of hanging space or drawers for clothing, a refrigerator loaded with beer soft drinks and water and they replenish it daily or as requested. Snacks include Pringle's and peanut M&Ms refilled daily or as requested. They even have an incense burner with incense! All the bath products you need eg toothbrush toothpaste shaver shaving creme shampoo lotion soap a blow dryer but no conditioner so bring that! Also, all you need is on a iPad eg to order food and then they call you to confirm! Crazy. A beautiful smart TV. Ice bucket glasses galor a coffee maker and tea. Plenty of balcony seating and a huge comfy bed! I slept like a baby. The balcony doors slide open such that majority of the room is open to the beach/sea/city skyline. AMA one views!!!! Oh and robes and slippers! 2. Cleanliness and Covid protocols This place is spotless! I'm super scary and clean during this pandemic especially. I wiped everything down and found zero dust dirt etc. They clean this hotel constantly. Impressive! And super safe. 3. Covid test During the pandemic they provide one free test at least 72 hours prior to departure or less if you want to chance same day results as you have to show proof at departure at CUN that you've tested negative in the past 72 hours. Schedule it with the concierge upon arrival to be safe. 4. Gym and spa require reservations. You can do the spa via your room tablet, the concierge, by calling the spa or in person on the 12th floor near the gym two restaurants and private pool for floors 21+. The gym is a fully loaded. Lots of options, never crowded with hotel at 40% capacity. The spa is amazing! Augustine is solid! You get a room with a shower if you do the following; massage, facial, hand and foot massage AND exfoliation. I am brand new in just 3 hours lol. They also have shared spa usage of hot tub and so on. 5. The poolsssssss lots of them and the beach Private rooftop pool on the 12th floor near the spa and restaurants. Also has a restaurant there as well and bar. Quieter infinity pool that you can swim laps in. Cabanas as well first come first served. Get there before 9-10 to be safe. There's also a huge lap pool accessible on the lobby floor headed toward the beach, plus two other pools. All warm or climate temperature. Bars by all and live performances too plus cabanas or in pool seating. Tons of options for those who want to be outside but not in the sun. Also the beach! Tons of beach side seating. 6. Shopping Cute little shop on the lobby floor with tons of clothing options, and souvenir or necessity shopping. US reasonably priced. 7. Piano bar sports bar Piano bar is cool and there's a open bar area close by with live performances. The sports bar is upstairs with food and pool table and tons of TVs full of sports. And a full bar! 8. 6 restaurants I believe! A sports bar with bar food, a Asian restaurant, Italian, fancy grill, casual frill, seafood grille, and cafe. In room dining all day too. All free! Tons of options for meat free or vegetarians and even a little something for vegans. 9. The service Is spectacular! They knew it was my bday and celebrated it every day everywhere I went such as the spa or surprising me in my room or via in room or restaurant dining. Really sweet of them. 10. Transportation to/from airport They don't provide this for free but you can sign up at the airport with super shuttle easy. They're professional and safe. It's $47 from the airport to hotel and $35 returning. My only recommendation is to find a way to connect people at the airport to save costs arriving together or for excursions or company at dinner. Hard during the pandemic but I'm sure there are ppl who would appreciate this. I'll be back no doubt. This place should be called Hotel Nordstrom! Impressive and not easy as this hotel is huge! Great job y'all. Felicidades!

Filter your reviews to the "latest" rather than relevant. This is not a resort. It is an all inclusive hotel. It's small. The beach front is small. There is not enough room for the amount of people that are staying here. What are the secrets at the vine you ask? Well one of them is the smell! It is a mix of sewage and methane (yes methane). My clothes even smelled like it when I opened my suitcase when I got home. We paid how much to smell this all weekend? The other secret is where is all my money going? Its not in the food or the drinks? (the food was the worst I have ever eaten at a hotel/vacation). The staff is below average on the friendly side. The vibe here is off the second I walked in. The beach is run with vendors that disturb you. The room was beautiful, butloud! We were on the 20 floor (which was actually the 11th floor, is that even legal to label your floors this way?) The hotel next store, the hardrock was so loud that we had to put on brown noise and ear plugs. I will do my best to tell everyone to stop putting money into hotels like this in Cancun. It is a scam in a way, and vacationing is better than this and less expensive!!

This hotel looks nice upon first glance. But after you've checked in and had a few drinks you realize the lobby area as well as the area surrounding most of the restaurants smell like a toilet that hasn't been flushed. We booked our tour through Costco and were ecstatic to arrive at this five star hotel to find that after arriving at 7am we would have to wait until 3 pm with a chance to check in early. That courtesy never happened. And honestly took all the excitement away. I have another 3 nights here and I am scared to see what the rest of this stay will be like.

Had a great experience for my first all inclusive resort. Service is excellent all around. The food is not bad, but could be better. Their pools are nice and the view is great. Cancun/Tulum has had major seaweed pileup on the shores, Secrets puts an effort to clearing it out a bit. Still it's not the prettiest water to swim. Rooms were nice and cozy. Tipping a bit more often results in a more details room service. Complimentary covid test available for 3 nights or more, or a 35 (maybe 45?) fee for guests who stay 1-2 nights. I left happy with the experience. All the staff speaks english well, which means you don't get to experience much culture. You really don't in Cancun. I'd recommend going to Tulum if that's what you want.

This is our third time coming to Secrets and our first time since the pandemic. Although it's understandable the quality of foods and serve have dwindled in order to make up for the pandemic loss, there's no excuse for them being extremely frugal with giving out masks. You have to ask at the concierge desk and they only give you one per day. We didn't want you have to come down to the first floor just to get a mask for the day but I had to get angry to get the remaining three days' masks. We are paying $700 a day for 5 days and a whole box should have been given but instead they only give one per person per day but refuse to give the following days. They said they only give them out on need basis. Mask is so crucial to keep everyone safe and for them to be so cheap about it is NOT acceptable. Service by the pool was almost nonexistent. Time to try a different resort.

Overall my husband and I had a great stay at Secrets. Tips: If booking via Costco, your shuttle service will be through BD Transportation. Look for their sign when exiting the airport. Upgrade to preferred level. Ask for a specific alcohol (Grey Goose or Don Julio for example) when ordering your mixed drink and always always make it a double. Book your Covid test the first day or when you check in. You will need your passport to book it. You will also need your passport during the test. Save yourself 2-3 hours and skip the sales tour unless you really want to get a timeshare. I saw endless families walking around in boredom and most reviews said it was a waste of time. We personal did not go on the sales tour but the only positive would be getting a thorough tour of the facilities. We noticed much longer wait times for Dinner around 6-7pm but if we arrived around 8pm, there was no wait at all. There were two nights we had dinner around 8pm and we went to two different restaurants so we could try more food. The plates are small and I'll provide more details below. Cons: * We only saw our "Butler" a handful of times and he was never at his desk. When we did get to talk to him he was very helpful like fixing our Tablet in our room and answering questions we had. * Overall cleanliness could improve. I didn't see anyone sanitizing tables/ chairs after each guest finished eating and the hostess seated next party. * Maid service was mediocre. We asked for a change of sheets and they would only make our bed. They are also supposed to come twice per day and that was not consistent. The slippers in our room were dirty. The slippers looked clean but once I put them on they reeked of bad foot odor which means they were not washed in between guests. * Preferred bar located on 21st floor was a nice touch when we checked in. However when we were ready to check out, there was no one there not even a bartender. We were checking out at 11am so it's not like it was an odd time of day. A maid walking by apologized and said if we are in a rush to check out at main lobby. * Maybe I missed something but there wasn't enough entertainment. This isn't a deal breaker for us but I could see others being upset. Restaurants: As many stated in other reviews, the food was just okay. I do think it was better than I expected it to be. I am a foodie and although no one should come to this resort for the food, it honestly wasn't that bad. Our goal was to try every restaurant so we usually ordered a couple plates to share and sometimes even dinned at two places back to back. * Olio This was our favorite restaurant. Same lunch menu is served at preferred level pool or you can dine in. This is an outdoor casual restaurant. If weather is bad they reserve a small section of Bluewater Grill for their Olio menu. My husband really liked the cheeseburger from here. * Bluewater Grill We had a private lunch here that was scheduled through one of the Entertainment Reps named Angel. The ribeye was the best meal we had here. We also ate here for dinner and I felt the food was lacking flavor. Their desserts were a huge hit here and we often came every night just for a slice of cheesecake. My husband liked the warm apple dessert. * Dragons Longest wait time for us was here. I think it's because maybe some guests don't know about the 12th floor restaurants? Dragons is located near the lobby. I knew from previous reviews the food would not be good here and it wasn't. Definitely don't order sushi unless you want grocery store sushi. The same sushi you can find at the Market Cafe. * Market Cafe This a buffet style restaurant. Lots of variety so you will find something you might like. Most of the food was a miss here. On Wednesday nights they serve Mexican buffet which was great. * Sea Salt Grill Skip this. We didn't like any of our dishes. * Nebbiolo We dined here once for dinner and if we had more time we would have gone back to try more of the menu. Our pasta dishes were good. * Piano Lounge On Monday's they have Football games projected on their back wall. They have a nacho bar which is very basic but a descent snack to hold you over before dinner. * Room Service Dining Room service on average took one hour so plan accordingly. They also have a late night menu which is great for guests coming home from the nearby nightclub. I believe room service is 24 hours. We ordered breakfast twice and enjoyed it. The resort has four pools and one jacuzzi. We had no problem getting lounge chairs at any of the pools. They have limited chairs on the beach so I recommend snatching those early. We saw a lot of couples and families. There were very few groups of friends.

Everything about this resort is amazing. My husband and I came here for the first time for our honeymoon 4 years ago in Nov 2019 and had a wonderful time. We decided to make it a yearly tradition for each anniversary to stay at a different resort in Cancun each year, but thanks to covid and starting a business, we weren't able to do it. 4 years later, in Sept 2023, we were finally able to take another vacation and decided to just come back to Secrets the Vine, since we had such a great time the first time. The food and service at all of the restaurants is delicious and timely - they are very aware of any food allergies/sensitivies. The beautiful turquoise blue beach is private and clean. The service for drinks was great, as well. They have an entertainment team who plans so many fun acitivities, like beach volleyball, pictionary, etc. The rooms were also clean and spacious. Both times we've come here, we have been 10/10 satisfied!! I cried standing on the balcony as we were leaving. Cannot wait to go back, hopefully sooner rather than later! :)

I just returned from a vacation at Secrets The Vine Resort in Cancun, Mexico 2/9-15/2023 (Rm 1837). A 5 Star, 4 Diamond Resort it is NOT! I cannot express the disappointment in this trip which fell short of relaxation. I took the time to read all the reviews I could find prior to visiting and they were right on target! There was a septic tank-like stench in the lobby area which we had to breath for the entire stay. I heard about this prior to arrival and called the week before to verify. I was told there was no problem with a smell in the lobby. As soon as you enter the lobby staff are harassing you about buying into a membership, AMR Vacation Club, which is nothing more than their version of a Time Share, sponsored by World of Hyatt. They will hunt you down until they wear you down to listen to their pitch which is a breakfast meeting for more than 90 minutes, then they expect you to make a decision right on the spot equaling somewhere in the neighborhood of $5000 to $25,000 down payment! No paperwork was generated at this time which leaves them to fabricate any cost of a package. After a stressful check-in, which includes a lengthy document you must read over a dimly lit Front Desk counter, initial and sign, you finally get your room keys. -The property is promising but needs some updating as it is 10 + years old and shows signs of wear. The rooms are nice, but Housekeeping needs a major overhaul. They take all day to service your room and it may not be cleaned until 4pm. I experienced, poor service on another day when I was left with 1 wash cloth with 2 people in the room! I called the Concierge to complain and he asked if I could come to the Front Desk and retrieve one! Why should I have to walk to the lobby and get it when it should be brought up to my room? I also, may have to question the sanitization of the rooms. Not really sure if my room was properly cleaned or just wiped over. -The pool area is nice with mediocre food and the same food every day. They only have electrical outlets for charging your phone by the lower-level Hot tub/Whirlpool. There are 4 pool areas. What about putting outlets in the Cabanas? In this high-tech world, there is no where to charge anything while enjoying the pool daily. -AMSTAR Excursions The only tolerable person we met from this company was David, who helped us book an excursion. One thing he needs to improve on is relaying the details of what you are purchasing. We wanted a Catamaran ride to another beach/shopping area to relax and move about on our own for one day. We were sold, a Party Boat which never took us to the Beach to relax, once docked hurried us to a hut to eat some lack luster food then back to the boat so people could Snorkel and jump off the boat. This was not explained cause we didn't do either of those activities and older people on the boat were upset by the loud music, the liability of drinking then jumping of a boat and the length of time all this was taking up. This ended up being a wasted full day which was not explained in the beginning. -The restaurants on the property open at 5pm. The only other place to get food during the day is the Market Café' which opens for breakfast too, but be aware you could be hit in the head by plaster falling from the ceiling into your plate! I had no idea what it was. Unbelievable! If you are in the mood for wings during the day you have to wait until the Sport Bar opens at 5pm. The food on an average is just mediocre. The best restaurant is Blue Water Grill and the Sports Bar. All the restaurants and bars need to expand their Wine List and not try to sell you a bottle of wine instead of a glass of wine. -The Business Center needs to be overhauled. The DELL Computers are slow or non-responsive and there is no one to assist you when you have a computer issue during evening hours. You may not be able to print your Boarding Pass due to Mexico's government having problems. Easier to just do it at the airport.

5-Star Mexican Hospitality. Helpful and attentive yet unimposing. Wonderful food, beaches, rooms, and beverages.

This was my first trip to Cancun. It seemed over the years everyone I knew had been there except me. I was greeted in front of the hotel with a cool towel to wipe my face then climbed the steps where I was greeted with a glass of champagne. Checked in and was immediately approached by a the timeshare guywho was relentless. Did the tour and decided to upgrade the room ( see pics). The room was amazing and everything was done via an iPad. The bathroom was awesome but it was the shower that was amazing. There was a rain down shower head in the center, a sitting area in the shower so you can steam an additional shower head in the front. The shower was huge enough to accommodate 4. There was a private butler and access to a lower level and private pool. There are at least two pools on the lower level and a hot tub. A restaurant and several bars. Cabanas are available as well as a gym with spinning bikes with an ocean view. There's a spa and the massages were fantastic and the hotel lobby smelled amazing with the scent from the spa. Entertainment was good a mariachi group, salsa dancers performed, another group performed inside in the evening and there was a club. I definitely join the other guest on the dance floor. Also, they did a water show similar to Cirque de Soleil. There's a breakfast buffet that has everything you can imagine to eat for breakfast. I had a to try sautéed cactus it was very good. This all inclusive Is definitely a great place to stay. I'd love to go back. By the way, if tequila is your thing there's plenty. Enjoy!!!!!!

Oscar went above and beyond with our service when I would definitely recommend the dragon restaurant it's one of the best restaurant here at the secrets de vine, Oscar actually made our experience amazing I can't say enough about him great service I hope the restaurant recognizes him because he is a reason why we keep coming back here.

My husband and I came here for a group/friends trip. Cancun is always a fun and inexpensive trip if you're looking for a quick little getaway. What I love most about Secrets The Vine Cancun is that it is an ADULTS-only resort! You don't have to worry about kids running around and screaming while you are trying to relax on vacation. Transport from the airport to the hotel is about 15-20 min. The resort is beautiful, upscale, modern, and super clean! COVID concerns: The majority of the hotel staff all wore masks and they also recommended that their guests wear them too. The resort does provide a FREE covid test if you are staying more than 3 nights. The covid test was located on the business center floor using the main lobby elevators. TIP: Please schedule your covid test asap because they get booked up fast. My concern for this process was that the person swabbing the guests for COVID did not change gown, gloves, or anything after. He was just swabbing everyone in the same gear. The resort did state that if you were to catch COVID-19 at the resort that your stay would be covered. Concierge/Front Desk: The check-in process was an absolute headache, this is where the star got deducted. My husband had previously made a phone call to Claudia before we arrived because he requested the governor suite. She and he had an understanding of a fixed price because this was not my husband's first time staying here. When we arrived, the guy that was initially checking us in did not grant us the same price, so then he had to call someone else to come to assist us. We sat there for over 2 hours because there was a miscommunication with the amount we were being charged. The employees were nothing but kind to us, but this was frustrating that it took so long. Room: We had a suite with an ocean view. The room was spacious and comforting. If you can, I would request to stay in a room with a balcony and an ocean view. The balcony was spacious and the views were stunning! Housekeeping: They were wonderful. They even folded my panties lol. Pool: There are several pools. I believe there are 3. The chairs are first come first serve per usual. I believe they start laying out the towels at 0800. The service at the pool was impeccable! Please be patient with them, they are taking several orders. Food: In my opinion, the food was mediocre. The only memorable spot was the Meditteranean restaurant. The food was super fresh there. Spa: The room provided us with a $200 USD credit for the spa. My husband and I both have a ritual that we have a couple's massage everywhere we go. They do try to upsell you this "candle oil" which is $30 pp. In my opinion, get it! It makes your skin so soft and smooth, even after your shower. It is filled with all-natural vitamins, which are super beneficial for your skin. We will definitely be returning since I didn't get a chance to walk the beach. From what I did see, the beach had a ton of seaweed collected so it wasn't too picturesque. The customer service and cleanliness are definitely up to Covid standards for you guys who are sketchy about traveling.

I'm not impressed at all the entry to the property wow not nice not glamorous at all .. first let's start off with no buffet for dinner!! How can you not have one Buffett for dinner . The buffet for breakfast and lunch was horrible I lost weight the variety was awful hard boiled eggs with sauce ,fish soup for breakfast lunch meats tacos nachos disgusting bacon was so over cooked it crumbled to hen you pick it up . Lunch buffet same horrible again tacos , nachos , nothing good worst buffet ever , juices were so gross . .. I'm sorry this is not a 5 star. I wish I knew there was no buffet for dinner before I booked it and no shows at all,so boring you will be going to your room at 7:00 pm after you are done eating unless you like piano music so boring . Not my style resort at all ...food was ok nothing was great.. not one restaurant stuck out to me at all olio was not good at all for dinner the menu is so bad for dinner 3 -4 options and my husband got the meatballs omg we both had to spot them out disgusting that was the worst restaurant. Mexican place ok nothing great not worth eating there . Steak place ok nothing great Dragons the beef was so sweet noting great . Italian if you can call it that no veal or chicken Parmesan dinners sauce was not good tasting at all weird taste to it . My husband ordered a chicken only had a small piece of it so chewy no taste nasty . So if you like to have a little fun and watch shows at night and have a good meal do not stay here yon will be deeply bored and not impressed at all . .. .... The food options are minimal. I wish more people told the real truth about secrets the only good part is how they treat you it's great . they shut off parts of the hotel constantly for weddings at 3:30 shut down one pool and sea salt a coupe nights . I don't know why people gave this place such high ratings .. I will never return here again .I will never return here again also the place needs a little touching up peeling paint broken windows with boards on them the only nice part was the pools and staff was great and room was very nice that's it .. If you are looking for a great resort in Cancun stay at the Royalton chic Cancun best all inclusive buffet everything you ever want wonderful loved it there had gelato awesome place . I would return to Royalton .. secrets I would never return ...