Secrets Wild Orchid Montego Bay

This trip we took in September last year was the most amazing time of my life! It was our honeymoon- we felt more than special and had the most fun we could ever imagine. Every single person we spoke to made our experience better by ten folds. We loved Cruise at the bar and all the other bartenders! They treated us like family. The ladies at the front desk were wonderful too especially this gorgeous woman with big eyes and braids- I forget her name since it has been several months but she was such a gem and lovely! Even the guy who first escorted us to our rooms set our trip off to the most happy start. I have now gone into the hotel business partly because of my experience here. I think about the staff everyday when I work, how they treated my Husband and I, and how I want each guest I speak to to feel as amazing and seen as we did. We also loved the experience of the romantic dinner. Denice was amazing and she referred to herself as DeNICE and believe me she was! The food was delicious- I so enjoyed trying traditional Jamaican dishes especially the oxtail and jerk chicken. A core memory of mine was when we first saw the resort- truly an out of this world level beauty. All I feel is grateful that I got to experience such a beautiful place at such a beautiful time in mine and my Husbands life. Thank you guys for a truly magnificent stay. When we can we really want to come back!!!

This review is way overdue but never forgotten I had the best time at Secrets wild Orchard in Jamaica. Everyone was so nice helpful accommodating and the food was awesome!! The homemade salsa at the buffet was so delicious I was so thankful they packed me a to-go container.

I recently returned from a 60th birthday celebration at Wild Orchid. It was an awesome experience. I've been to several resorts in Jamaica and I have to say this one was the best thus far. They offer many activities and live shows. It was Jamaica Day on one of my day's and the "Bob Marley Tribute" was excellent. We did karaoke and water aerobics. Lounged around the pool with exceptional service. An authentic jerk truck with plantain and corn visited the pool area daily. The Blue Mountain restaurant served delicious Jamaican cuisine; I had the oxtail. The Asian Infused restaurant was also delicious. We also got a massage at the Spa; best I've ever had. As I stated earlier, everyone was so accommodating. I'd like to shine a special shout out to a few people who made our stay EXTRA special: Karen (at the lobby bar), Amanda (our appointment Spa setter), Oscar, Erron (pool server), Ray, Peanut, Nadia, Janice, Nick (water aerobics instructor), Sayno, and Sherece (Pool server).

I'll start off with the airport. From the time we exited the airplane until we left the airport, it took an hour. The airport has done away with paper forms and went digital failing to post instructions anywhere of the process you need to follow. If you do not have a cell phone and and e-mail address you are doomed at entry into Jamaica.|We finally arrived at Secrets early afternoon. For a bus load of guests there was only one person checking us in. Another 30+ minute wait. We hadn't eaten since 5am and barely made it to the only restaurant 10 minutes before the 3pm closing. They boasted 9 restaurants which in a way is only half true. There are technically 9 but only 5 are open daily. There is no dinner buffet so you must chose a restaurant. The Hibachi grill is reservation only and is not free. The outside Chinese restaurant is weather permitting but you'll need the flashlight on your cell phone because there is only a fake candle on the table for lighting. And expect at least 2 hours for dinner here since there is only 1 waitress for 17 tables. The French restaurant is mediocre. The Italian restaurant was by far the best of the bunch (but that isn't saying much).|This was our 5th visit to Secrets Montego Bay and will probably be our last. We've noticed on our last visit they were aiming for the 20 something party crowd. This visit solidified that assumption. The loud music all day at he pools and the need to entertain the guests all day proved it. Which BTW, they removed all the chairs closest to the pool and replaced them with cabana lounges, which, you guessed it are not free. |The last straw was the "beach party extravaganza" that went on until 10:45 Thursday night (it was supposed to be done at 10pm). It was 100' from our patio door with 2 hours of extremely loud techno dance music (an AC/DC concert isn't this loud). We were tired and just wanted to go to bed but even with ear plugs this was not to be. We called the front desk and got an "Oh well".|Alas.. Come check out day and you guessed it...one staff member to check out a bus load of guests. Another half hour frantic wait as the bus was already there and loading.|On the positive side...the staff was superb and polite. The beach was spotless and the ocean was 86 degrees. The room was clean (but shampoo in the shower was non-existent). The food, especially breakfast, was edible. It's only a few miles from the airport, so the bus ride is tolerable.|Will we return? In all likelihood...no. In their price range I'm sure we can find another resort with better food and geared to relaxation and not the party crowd.

I booked Secrets Wild Orchid Montego Bay for my mother’s birthday, a rare opportunity for her to rest, as she is always caring for everyone else. After over an hour on hold confirming a date change, I was assured everything was ready. When we arrived, there was no shuttle, and I was denied entry for 20 minutes at the hotel gate despite showing my confirmation and passport, causing a backup and near heat exhaustion for everyone waiting in the blazing sun. It wasn't until the taxi driver made a scene that we finally got moving. Check-in was unorganized, and staff couldn’t locate my reservation or room. It took nearly two hours and calls to Hyatt before I was finally moved to the Preferred side I had reserved. During the stay, I was appalled by unsanitary conditions, fecal splashes on the toilet, dirty water served for tea (see pic), and yellow-tinged, foul-smelling water from the faucets. I requested follow-up from both the general manager and the director; neither followed through despite repeated promises. The room service manager, to his credit, took responsibility for the water issue and delivered cake and wine for my mother’s birthday, but this gesture could not make up for upper management’s failures. The only redeeming aspect was the kindness and professionalism of the general staff despite obvious systemic issues. For over $1,300 for two nights, the experience was unacceptable; unsanitary conditions, basic accommodations, no meaningful recognition of a special occasion, and lack of promised follow up from upper management. I usually stay with Marriott, but I gave Hyatt a chance. This experience made me deeply regret that decision.

First I'd like to say prayers for Jamaica as they just suffered one of the worst hurricanes to hit the island. We came home two weeks ago and will definitely go back not just to vacation but to volunteer. We have been planning to visit Montego Bay for years and it did not disappoint. It was my husbands birthday he is a simple guy and before we left I was already planning my next visit. Verona helped us at check in, she was one of the most genuine people we met while there. Rose with the Vacation Club was a doll as well. Staff were all smiles and super helpful. Every where we went staff greeted us and asked if we needed anything. George the beach waiter deserves a special highlight as he worked so hard to accommodate us. The grounds were beautiful, each area smelled delightful as we saw incense lit in many of the public areas. Blue Mountain breakfast buffet and dinner was chef's kiss. The Jerk Man on the beach was my favorite we followed him for days as his line was always so long we finally got our plates the day before we left. Entertainment was fun at the pool, the live band and dj. We went during the rainy season the beginning of October and although it was not much of a crowd that did not stop the entertainment or fun. We stayed in the ocean front junior suite room was clean and beautifully designed. Secrets Wild Orchid had many of the amenities we missed while traveling at other hotels. Our bed was very comfortable, one of our sinks was clogged and the shower door liner needed repair as there was a leak. None the less we enjoyed the room service box, the 24hr room service, calls to confirm our orders the piano bar is where you can find the top shelf liquor us Americans are used to drinking. It was a dreamy experience the views were breathtaking and you got a mix of peace and party.

Made an upgrade directly with the hotel once for an upgrade to the club top level for $1737, and once for an upgrade to the suite level. Trip was canceled due to hurricane. I requested a refund two weeks ago and still nothing. United was able to do it in 3 days. They can’t even confirm if the refund has been processed and are blaming it on the banks. Pretty sure online banking is a thing.. Please refund my money so I can book and pay for another vacation…

Our experience at Secrets Wild Orchid was was nothing short of amazing. The staff delivered unprecedented service. Our guide Brandon was truly the best in the business. In addition we purchased the private Moonlight Dinner and couldn’t have been happier. This was our first trip to Jamaica 🇯🇲 and I can say we will definitely return. Rooms could use some updating.