Alessandra S.
Yelp
My boyfriend and I spontaneously decided to stay in BGC for 2 nights to enjoy BGC and to bypass the bad manila Christmas traffic. When we arrived everything seems to be perfect, nice entry, welcoming reception and fast check-in. Our room was clean and well equipped with everything you need.
We switched on the AC when we arrived in the room, as we were unpacking and made ourself comfortable, we recognized that the AC is running but it's not cooling as it is supposed to be, it has constant 27 degree. So, we addressed it at the reception, they had it checked when we went out to discover the area.
After returning to the hotel, they assured that the maintenance had checked it and that it is working now. We entered the room, it was still warm in there, but the temperature has already fallen. Since we were already tired and were thinking that it will adjust after a certain time, we did not address this at the reception at night.
In the following morning it was very hot again, so we decided to complain about it after breakfast and asked about transferring to another room. They told us that it will be on the same floor again, so no upgrade for these inconveniences?!
They asked us to pack our things and insured that they will be getting another room ready for us, it will take 20 min. After 30 min I called up the front desk to inquire if our new room is ready, but then she checked and she will send someone to have the room ready only by then.... We waited another 30min in this hot and sticky room. I called up again, ensuring that they will send someone to us immediately, but after 5 min another lady from the front desk called up again and asked if we are ready to transfer?! So there seems to be no communication between the receptionist? Very poor customer care...
After another 5 min waiting they transferred us finally but to the room only beside our old one, when we entered it was even hotter as the room (28,5degree) we were staying at and at the same time it was smaller?! The men helping us to move to the other room said we should give it 10 min to cool down, because he can hear the AC working, but again it does not feel like cooling down, as in the room before....
I am very disappointed, instead of relaxing and enjoying BGC, we have to experience those inconveniences and are not really treated like guests. I would not recommend to stay here.