Ciera F.
Yelp
So... there's a little story behind why we chose to stay at Sedona Real Inn & Suites. My husband and I use hotels.com to reserve rooms. When searching for hotels on 7/14, I came across this hotel because of its AMAZING rate per night for 7/15 (Sat) and 7/16 (Sun). This place also had an excellent rating of 9.0 out of 10 on hotels.com. While the price rate appeared too good to be true, especially for the weekend, my husband and I immediately started the reservation process to lock in the deal!
When we got to the total cost, it came out to twice the amount it should have been. I was very confused by this because the price should have been $100 less than what we were quoted in the total. I called hotels.com to verify and they said the price given at the total cost was the correct price. I sent hotels.com photos of what I was seeing on my end and spoke to supervisor Aish K. Aish with hotels.com was super helpful and offered me the price given on my end. Not to mention, I had a credit through hotels.com, in which we pretty much got the room for free! Aish provided excellent customer service and I appreciated him for assisting me with my concern.
This hotel was beyond our expectations! It was very nice and clean from the time we arrived to the time we left. The receptionists, Rebecca and Brian, were very friendly and helpful. Brian offered me a map of Sedona with areas off attractions, like movies, restaurants, bars, etc. Rebecca informed me of the activities that the hotel offered daily as well as the amenities for guests (pool, jacuzzi, breakfast, snack store). Rebecca even gave us the option to choose a 1st floor room or a 2nd floor room, which I appreciated! I was very impressed by their knowledge and hospitality. Thank you for the excellent service!
We stayed in room 622 on the 2nd floor right next to the stairs. We had a traditional room, which included 2 queen beds, TV, Microwave, Coffee/Tea, a Desk, and Bathroom/Closet. The entire room was very clean and the beds (mattresses) were super comfy. Although, I was not very fond of the pillows as they were square shaped and thin. Mind you, I'm a roller when I sleep. Therefore, I prefer the traditional rectangle pillows so that my head stays on the pillow regardless. The square pillows made it difficult for me to get comfortable right away. The air in the room was perfect! We are Arizonans. Therefore a cool AC is important, especially during the summer! The room stayed pretty cool except for the bathroom. The bathroom did not have an AC ventilation, which made it feel a little muggy if you kept the door closed. We left the bathroom door open to allow circulation. That definitely helped!
The bathroom was very clean and elegant. Complimentary hair soaps, body soaps, lotion, and makeup wipes were included as well as a hair dryer. In the closet, there was an ironing board, an iron, hangers, and a rack for the luggage. I really liked that the closet was in the bathroom because I was able to choose my clothing from my suitcase after taking a shower. Not to mention, it was more convenient when taking and putting all of our hygiene stuff away!
The hotel was not far from entertainment! Nearby, were restaurants, a movie theatre, bars, and more. For dinner, we ate at Bella Vita Restaurante, which was about a 5 minute drive west from our hotel. We also went to Harkins Theatre, which was also a 5 minute drive east from our hotel. The city of Cottonwood was a 15 minute drive from our hotel if you're looking for a good winery city!
The next day, my husband and I had a complimentary breakfast in the lobby. The hotel has a chef that cooks the food and serves as a buffet style. Breakfast included eggs, potatoes, sausage, oatmeal, fruit, toast/bagels, yogurt, waffles (had to make yourself), cereal, and juices. We went around 830am and it was packed inside. Despite this, the line to get food went pretty quick. Like most complimentary foods, it was okay, but who doesn't like free breakfast?
Overall, our stay was excellent! We will definitely put this hotel on our list of stays in Sedona! Thank you for the amazing service!