Heng Chee
Google
our travel agent has booked us to stay at this place for 3nights . the place is generally clean and the tent is comfortable though a bit of walk to the main dining hall. Nothing much to do and the tent is basic. No kettle to make a coffee.
the staff are alright doing their duty. The meals are basic and food very plain.
after staying two nights on the third morning, a man claimed to be the manager, speaking barely any english told us " we must leave". He said that they need to start work to do some repair at our tent and they are shifting us to another place. We thought they are upgrading us to another better tent. We declined the shift as the following morning we were supposed to check out . The manager was very rude, without a smile and insisted that we have to go.
at about 4pm, we came back from the game, and three of their staff were waiting outside our tent. Very unhappily, my wife packed up , squeezed all things into our bags and left. On the way out, we saw they have decorated the dining hall with long tables lined with cutlery and wine glasses, definitely a large party. We realised we were chased out because we were the only two guests left and they did not want us to eat in their hall.
Instead of "upgrading us to another better tent", we were actually sent to another smaller hotel some 15 min drive away.
We were so upset that our agent has booked this sekenani for us. We were chased away like a tenant who did not pay their rent. The manager did not treat his clients with respect and with fairness. we dont mind not to eat at the dining hall if they want exclusiveness for the party, but after receiving our booking and payment , how could they tell us " you must go".
I am now thinking to lodge a proper complaint to our kenya embassy in our country.