Sekeping Serendah Retreats

Beautifully build mud houses and pools, service was kind (but bring your own towels). Surprisingly not much insects in the room (mud house 1). The only thing I need to complain about is the noise management. Our direct neighbors were watching a movie on full blast outside on their balcony (?!) and other neighbors were doing karaoke. This should not be allowed because we came here to enjoy natures sound.

During our stay at Sekeping Serendah, we experienced the devastating loss of our beloved dog and he was family to us. The management's response to our tragedy was both dismissive and lacking in empathy. Our dog was in good health and just had his medical check, which made this sudden loss even more inexplicable and painful. He exhibited signs of poisoning and suffered seizures before passing away. Their primary defence was that no dangerous substances or chemicals were present on the premises and no other pet 'mishaps' happened. However, this does not diminish the fact that we lost our dog on their property. Their response did little to none to acknowledge or address the issue. The other pets were staying in different areas and walked different routes, does it need to take more than one tragic incident for them to take action? It's as though they were implying that the death of a dog isn't significant enough to warrant action. The remote location of Sekeping Serendah is part of its charm, as it is nestled in a tranquil forest. However, this also means that getting in and out of the village to the main road takes about 15-20 minutes, via dark narrow roads, making it inconvenient to access medical help. We lost our dog while rushing him to the hospital, and nothing much could be done. This heartbreaking experience has cast a shadow over what was meant to be a joyous time. I hope the management will take this incident seriously and work towards ensuring such tragedies do not happen to other pet owners in the future. If I could, I'd give them 0 stars for their poor incident and customer relations management. I will never return.

Very nice place to relax and stay away from technology. Need to cook ourselves, but bare in mind that it's not a hotel. They don't provide much supplies. Need to bring everything on our own. The pool was very clean and felt like a private pool Cs we went on weekday. Would definitely recommend for anyone who likes nature

Returned again after many years and really enjoyed our stay even more now than before with all the visible enhancements, and of course being right in the middle of nature. We saw monkeys, so many different birds and insects - it is really a serene, tranquil place to get away from the city. Stayed in the mud shed this time - the common kitchen was well equipped and all equipment and cutleries were super clean and new (I remember the last time we came that the cutleries and kitchen equipment were in terrible state, so we even brought all our own cutleries and cooking accessories this time, but there is no need for that now as the kitchen is in superb condition 🫢). There is even a toaster oven which is very handy. The pool and walking trails are pretty and well maintained. The room and bathroom was nice and spacious. Caretaker and crew were great - check in was quick and easy, and they were very mindful to help us setup our bbq pit as requested even though it was raining. WiFi even worked surprisingly well - we didn't expect that so it was a bonus! I was initially worried by recent reviews that mentioned loud music from the village, and while we did hear the music on both Friday and Saturday night, it wasn't bad at all. The sound is fairly muted in the forest and from inside the room, one can barely hear much. Already planning to return again in the near future!

there are villagers nearby who play song through loud speaker. all the retreat surrounding can hear it. and already 3 hours never stop playing. complained to management but they couldnt help. facilities is good but cant even get a second of quiet which the retreat meant to be

Went for a family trip with our dog and it was a great getaway. Mr. Gurung was a great and helped with all our needs, and got the fire started for the bbq. Place is quite secluded and you need to bring your own food and water.

To say that this is a good getaway from the hustle of the city is indeed an understatement. It is extremely relaxing to be surrounded by nature. The trails are well maintained and rooms, though basic, are very clean. What you need are all provided. As we were cocooned by the foliage, temperature was pleasantly cool with only the fan.

Glass Box Environment was very nice and therapeutic. Staff was helpful and friendly. Room needs improvement many things rusted. Mosquito net many holes. Not big enough need to DIY so that the net does not touch your face when sleeping. Insects are unavoidable but at least have a proper netting that does not have holes so that people can have proper sleep.