Maria Udovychenko
Google
I love this hotel and have stayed there several times, this time with my mom. There is a nice staff and quality breakfast. I would like to give to this hotel 5 stars BUT I would like to mention that the restaurant "Arcobaleno" that was recommended to me on the reception for a lunch, was really the awful experience! We were treated very disrespectful. Please, note it and speak to the owner of "Arcobaleno" - restaurant, because his treatment to the guests is no go and it did spoil all the good feeling of vacation. It's pity that the hotel on a such high Niveau as yours recommend the restaurant with such ignorant owner and service. Please, take this into your account. Thank you! ❤️
I have written the honest feedback about our experience in Arcobaleno restaurant and I paste it here as well:
Just awful! 😣
The staff - the owner was extremely rude, the food quality was miserable and the prices were not corresponded to the food quality. I mean for this money you could have much better meal.
I understand its a touristic place, but the owner was extremely rude to us. We asked for some grilled vegetables and got and they were so thin and dry. The bread was extremely dry as well, so it was not possible to bite it, so I asked for an olive oil. I put some olive oil twice(!) : on the vegetables and on the bread and this guy literally RAN TO ME, SCREAMING "THIS OIL COSTS 8 EURO", grasped this olive oil bottle out of my hands and went.
I was really shocked and it did really spoil my mood. I mean, he could tell it cost extra, it's no problem, as I'm on holiday I want to spend money and enjoy. He took my mood and the mood of my mom away just for literally nothing.
For bringing the bill he sent one of his staff, and as I wanted to pay by card he came up with the billing device himself.
I said in a quiet tone it's not correct and it is disrespectful to treat your guests like this, and he started to scream very bad and offensive things and that his olive oil cost 8 euro 😃💩.
It's not my first time on lovely island of Ischia, but definitely it's my last time in this awful disrespectful restaurant. Keep your nerves and better find other place to eat.