Farzaneh Mohammadi
Google
This was one of the worst hotel experiences I’ve ever had. I honestly don’t understand how this place is rated as a four-star hotel, as it falls far below the expected standards. We stayed there for a week on a half-board basis, and here’s what we experienced:
1. The reception staff were extremely inexperienced and irresponsible. They responded to almost every request with “we can’t” or “that’s not possible,” unless you insisted firmly.
2. Despite our repeated requests, our room was only cleaned three or four times during the entire week. The last time, they didn’t even change the towels or empty the trash bin. Overall, the cleanliness of the rooms was unsatisfactory. Torn towels and bed linens? Let’s not even go there.
3. The air conditioning system kept breaking down, and they completely ignored our maintenance requests.
4. I asked for an iron at the reception, and they told me, “We don’t have an iron here!” — in a four-star hotel!
5. I ordered a cocktail at the bar and was willing to pay for it, but they told me that cocktails are only available for all-inclusive guests!
6. Several items listed on the bar menu, such as tequila, simply didn’t exist in reality — they were just on paper.
7. The hotel grounds are vast and beautiful, but the management, guest service, and overall hospitality are among the worst I’ve seen. I will definitely not return, and I would absolutely not recommend this place to anyone expecting decent service, respectful treatment, or a stress-free stay.