SEPHORA at Kohl's

Had a young lady yesterday who was very rude. Dark hair pretty girl who I'm guessing thought she was above me. Condescending. I returned some amazon and they gave me a 10% coupon. I thought.. that's cool because I need my It mascara and a small pallet. I found the two face pallet perfect size to travel. It was 53.00. My birthday was also in 2 days. She checked me out with attitude and I asked her... did you take the 10% off? Dirty look as she proceeds to do so. I work with the public all my life. Left the store and got fa's still confused. Then I thought... where is my bday gift that was not offered? Went back... still being nice... she was still rude. I'm in the beauty field. I may have not been full faced makeup but my day off and cleaned house with errands to do. When I got home... I went on my ap... no points. I put in my info for her... and she decided to just be rude on a power trip. Won't be going to that store anymore.

The lady working on 2/17/25 around 5:30 pm was very rude and judging from the other reviews here I’m not the only one has experienced that …..

Shelly, thank you. ❤️🙏🏻 I've been to this location a handful of times and it has always been a positive experience. But today Shelly went above, and beyond, providing me with education, samples, and a smile. 🙂

Amani was a huge help, I honestly can’t thank her enough. She was so patient with me and answered all my questions, showed me a bunch of products in different price points so I could get everything I needed and not break the bank. So far I love everything and I’ll be back to get some of the extras she recommended soon!

I had a great experience at this location, Shelly was an amazing employee! super helpful with everything! gave us a ton of really helpful hair care tips :)

By far the best Sephora I’ve been to. All of the girls are so knowledgeable and are very welcoming and friendly. I came in a few weeks ago looking for some new foundation and Katie did a superb job of matching me and getting me hooked on the Huda Beauty mascara. You can’t even tell I’m wearing anything on my skin and I get asked constantly if I’m wearing false lashes. And her partner Shelly got me hooked on the most amazing skincare. I love Biossance and my skin has never looked better since using the products they both recommended. They make an awesome team together and you guys have a forever customer and I will continue to come to this store because of the amazing service and atmosphere :)

Ryan was amazing with helping my mom get all her makeup needs figured out. She was honest and recommended things that will really work for her! I look forward to seeing her for my skincare needs soon.

First time going into Sephora, the employee that was working this morning was very disrespectful, and not helpful if you asked her any questions. I will not recommend going to this location because of the poor customer service..