SEPHORA
Cosmetics store · London ·

SEPHORA

Cosmetics store · London ·

Upmarket makeup, perfume, beauty and skincare products

exceptional customer service
friendly staff
helpful staff
knowledgeable staff
product recommendations
patient staff
tsa-proof beauty hack
solid face wash
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null
SEPHORA by null

Information

1680 RICHMOND ST SPC U076C, London, ON N6G 3Y9, Canada Get directions

$$$

Credit card accepted
Debit card accepted
Contactless accepted
LGBTQ friendly
Wheelchair accessible entrance

Information

Static Map

1680 RICHMOND ST SPC U076C, London, ON N6G 3Y9, Canada Get directions

+1 519 673 5507
sephora.com
@sephora
𝕏
@sephora

$$$

Features

•Credit card accepted
•Debit card accepted
•Contactless accepted
•LGBTQ friendly
•Wheelchair accessible entrance
•Wheelchair accessible parking lot

Last updated

Jan 22, 2026

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Our Latest TSA-Proof Beauty Hack: Solid Face Wash

"I love this face wash. It comes in a clear, squat little cylinder that's about the size of a chubby tube of lip balm—the smallest of the ones I tested, it was a no-brainer for a recent long weekend trip to London. It barely took up any space in my bag, and none of the security agents at JFK and Gatwick batted an eyelash when it went through the scanner. It's gentle, on the balm-ier side in terms of texture, and gets every last smudge of makeup off without leaving any residue. (Milk also makes a solid matcha toner, if you're looking to add another mess-free step to your routine.)"

https://www.cntraveler.com/story/our-latest-tsa-proof-beauty-hack-solid-face-wash
SEPHORA

shazia B.

Google
My friends and I go to this location all the time, and have never had bad experiences until recently. We came as a group, and as soon as we entered the store we had our first bad experience with an employee- First, we stopped near the entrance because we were looking at stuff that were right in the front and deciding where to go. An employee in a pink jacket was behind us, but she didn't say anything or ask us to move aside, just gave us a terrible death glare until we realized she was trying to pass by. We also didn't cover the entire entrance, she could have gone around us- only a 3rd was blocked by us. She proceeded to stomp past us flipping her hair at us. I wouldnt have been upset if that was the only interaction, but my friend had a ton of makeup on her hands and we saw a sink nearby with a handwashing sign, so we assumed we could maybe use it to wash it off. The same employee marched over and slapped the tap off while my friend was mid-wash, covered in soap. She then yelled at her full of attitude that we can't wash our hands there. We wouldn't have been upset if this was done in a nicer way, we get rules and regulations, but she then marched off after declining to let her get the rest of the soap off, since it was burning her hands. We made a complaint to the manager, who was pretty understanding of the situation but said there's not much she can do but talk to the employee, and understood this could have been done in a nicer way. Wish we could have had more piece of mind but not a terrible interaction. We ended up leaving without purchasing anything, even though we were interested in it at first.

Raj S.

Google
Florie was absolutely amazing! She was so friendly, knowledgeable, and patient with us. She took the time to understand what we were looking for and gave us great recommendations that really suited our needs. Her positive attitude and attention to detail made our shopping experience so enjoyable. Thank you, Florie, for being so kind and helpful, we’ll definitely be coming back because of you!

jwana S.

Google
⭐️ Unprofessional behavior from the cashier at Sephora – Masonville Mall, London, Ontario when my daughter was trying to purchase a gift for me. I was standing beside her and asking about the prices of several products, as my daughter is only nine years old and does not know how to ask about product details. Despite this being completely reasonable, the cashier showed visible annoyance through her facial expressions and head movements, which made us feel uncomfortable and disrespected as customers. Asking about prices before purchasing is normal, yet her attitude was not welcoming or helpful. A very disappointing experience, especially from a brand like Sephora.

risa F.

Google
Manager was rude. I had surgery end of November and could not get my birthday gift. When I was able to walk again I went to this Sephora multiple times and they told me they ran out and should come back in January. I was not told about a point system and the manager kept insisting about that option but not actually offering it. Overall, told me I couldn’t get anything and that it was too late. I guess these are the struggles of a December birthday. If those are the rules fine, but the delivery was rude and unhelpful and fighting over mini test products seems ridiculous. Anyway, just frustrated with the lack of empathy.

Hana A.

Google
Maggie helped me find a colour corrector and concealer today. Maggie was patient and helped me colour match to my skin tone. They also showed me how to apply the products i was purchasing and gave me useful tips. I really appreciate their help. Great employee 😁

Mayar’s W.

Google
I just want to say a huge thank you to Samera — she was absolutely amazing, amazing, amazing! I had an issue with some products and after struggling with customer service for a while, I decided to visit the store. Sameera went above and beyond! She handled everything so professionally, resolved the issue quickly, and made sure I left completely happy and satisfied. She truly turned a frustrating experience into a great one. Thank you so much, Sameera — you’re the best! 💯

Nischal K.

Google
Florie, Thank you so much for your help today. We were really confused, but you came up to us and guided us. You also recommended exactly the products we were looking for, and we were able to get what we needed because of you. You’re such a friendly and sweet girl. If you weren’t there, we honestly wouldn’t have found what we wanted. Thank you again.

daniella C.

Google
I went to Sephora at Masonville tonight and I walked in and was looking at the rare beauty products when a security guard kept looking at me, and the handed me a basket, I then put it down because I was only in for 2 products, and then the same security guard circled around and made it really obvious they were watching me? It felt absolutely horrible and I felt so guilty for just looking at the products I wanted to buy. I also had an awful experience at the cash and felt so ignored, rushed, the cashier was talking to another worker and literally asked me if I wanted a bag twice without actually listening to what I was saying, just an overall horrible in store experience, I am truly just disappointed and don’t know if I want to go back