SEPHORA

Florie was absolutely amazing! She was so friendly, knowledgeable, and patient with us. She took the time to understand what we were looking for and gave us great recommendations that really suited our needs. Her positive attitude and attention to detail made our shopping experience so enjoyable. Thank you, Florie, for being so kind and helpful, we’ll definitely be coming back because of you!

I just want to say a huge thank you to Samera — she was absolutely amazing, amazing, amazing! I had an issue with some products and after struggling with customer service for a while, I decided to visit the store. Sameera went above and beyond! She handled everything so professionally, resolved the issue quickly, and made sure I left completely happy and satisfied. She truly turned a frustrating experience into a great one. Thank you so much, Sameera — you’re the best! 💯

Florie, Thank you so much for your help today. We were really confused, but you came up to us and guided us. You also recommended exactly the products we were looking for, and we were able to get what we needed because of you. You’re such a friendly and sweet girl. If you weren’t there, we honestly wouldn’t have found what we wanted. Thank you again.

I went to Sephora at Masonville tonight and I walked in and was looking at the rare beauty products when a security guard kept looking at me, and the handed me a basket, I then put it down because I was only in for 2 products, and then the same security guard circled around and made it really obvious they were watching me? It felt absolutely horrible and I felt so guilty for just looking at the products I wanted to buy. I also had an awful experience at the cash and felt so ignored, rushed, the cashier was talking to another worker and literally asked me if I wanted a bag twice without actually listening to what I was saying, just an overall horrible in store experience, I am truly just disappointed and don’t know if I want to go back

Chioma, a big thank you for this young girl, so patient, humble and empathetic. I loved her charisma to help with selecting products and suggestions. Amazing costumer service and sales skills!

I have visited this Sephora location N number of times but this time I got an exceptional customer service by Lucas. He was so kind and patient throughout the process. He deserves all the appreciation in the World.

This is a happy place. The staff are more than wonderful.

I was there on 18 August, I was looking to buy a perfume so i liked one it was Prada’s eau de parfum… when i asked one the employee to get me one, the employee didn’t even let me touch the bottle that i am about buy and that is worth $130. He just put my perfume near the cash counter and told you can get your perfume at the cash counter. The cashier was not good at all kinda racist. I paid the money and got the perfume eau de toilette just because the employee don’t want me to see the bottle maybe thinking i am thief. Terrible experience