SEPHORA

I absolutely love the Sephora at Times Square! The store is so well organized and has everything you could possibly need. As part of the rewards program, I even received a birthday gift, which made my experience extra special. Always a pleasure to shop here!

I had the absolute pleasure of meeting Robin this past week. She approached me to see if I needed help, and when I asked if the sold the products I was looking for, she politely let me know then did not have them. Quickly, she asked if she could share a product with me that she would recommend and that had much better ingredients than the original I was trying to find. Robin was so informed, kind, gentle, and professional. She explained the benefits, made great recommendations, all without pressure. As I was checking out with the product she recommended, she the provided me with samples and a lovely gift bag for the products. Robin truly made this experience. Cosmetic store have always overwhelmed me, but Robin truly turned this experience around for me.

Sephora is an absolute favorite! They offer an incredible variety of products and brands, making it easy to find exactly what you're looking for. I was specifically searching for a tinted lipstick, and a staff member expertly recommended the Too Faced options—I ended up loving it! It's also great that I can always count on Huda Beauty products; they never disappoint. It's truly always a pleasure shopping for makeup here.

We love Sephora in Times Square everything you imagine is here

Hello, I’m from Brazil. On February 5th, I visited the Sephora store in Times Square to buy some products. Since I don’t speak English very well, I was fortunate to meet Alessandra, the store manager. She provided me with outstanding service, helping me find all the products I was looking for, many of which are not available in Brazil. Her assistance was truly wonderful! She also introduced me to another sales associate whose name I don’t remember, but she was from the Dominican Republic. I spoke in Portuguese, she spoke in Spanish, and we understood each other perfectly! They recommended amazing products, and I’m so happy to bring them home. I highly recommend their customer service!

My wife went shopping, and the person at the door should be sent to take a course in politeness. I decided to leave and shop somewhere else.

Lovely Store located in the heart of Times Square Broadway Clean Spacious Store Great shopping experience with my friends Open 7 days a week Monday to Saturday 09:00-23:00 Sunday 10:00-22:00 Great selection of Makeup Skincare Haircare Perfumes Great vaste collection of perfumes from YSL, DIOR, VALENTINO and more Reasonable Prices Staff were Welcoming but difficult at times to find help Great if you are visiting you’ll find products not available in the Uk

The store itself is so nice and stocked. But I was approached by an employee who told me the products I had were just ok and to try other brands. She pointed a few out and I said “that’s a bit expensive for me” and she replied with “No it’s not! That’s only $30!” Felt super rude and off putting. Didn’t appreciate the upselling and she kept pushing. Shame I love Sephora.

My visit to Sephora was great thanks to Amanda. She was really kind and took the time to listen carefully to what I was looking for, which made a big difference. She wasn't just trying to sell me anything, but really helped me find the right products for my needs. Her attention and helpful attitude made the whole experience easy and stress-free. I left feeling confident with the choices she recommended. Amanda's customer service was excellent, and I truly appreciated how much she cared throughout the process!

I ordered (order #639323004107) something from their website for the first (and LAST) time, the experience was unpleasant from start to finish, I had a problem with the shipping address, no one helped me. I left it at that. Then 1 of the items I ordered came incomplete, I PAID FOR 1 SET of 2 and only 1 item arrived (the box was open and looked battered). I write to them for help and they told me that they couldn't do anything to help me or give me a refund because I sent my order to a mailbox/P.O. box (because I'm an international customer). What a disappointment, I thought Sephora was better and not just thieves.

Cassandra & Hailey were so helpful! Even if the store was crowded, they managed to help me with my items! All the other staff were just as productive and professional. Thank you!

Some of the employees have poor customer service especially Nube who was at the register on June 16th around 12pm when I went. Very rude for no reason. You would think they were forced to work there with the way they treat customers.

The staff at this location are just terrible. Don't go in here expecting help from any single worker. I visited this location and was by far the worst regarding customer service. One worker especially, Jose who is a brand rep for Dior, was especially hostile and rude when dealing with my inquiry about miss Dior perfume. In fact insisted I stick to something more affordable, and more attuned to myself. Absolutely disgusting

Huge selection and attentive staff. Like you local store just in a touristy area. Price where inline with our local store, which was nice.

Absolutely loved my shopping experience today!! I was looking for a tinted sunscreen, and one of the employees (I wish I got her name) recommend me the tinted moisturizer from Laura Mercier. It wasn't exactly what I was looking for, but I fell in love with how it looked and the perfect amount of coverage that I was looking for. Then, Lizet had also helped me choose the right match for my skin tone and an everyday creme blush. Super helpful and very nice! Later on, I realized the tinted moisturizer looked kind of dry on my skin, so I received help from another employee. I believe her name was Myra (hoping that's spelled correctly) and she was the star of today. She informed me that I should be exfoliating more, use a sunscreen that had more SPF, and later recommened me great products that met all my needs. I believe she said she was a hair specialist, but she definitely knows a lot regarding skincare as well which was wonderful.

I grabbed a Laneige lip mask from the area right before checkout and when i opened it It was used. That's absolutely nasty. And when i called the Employee was rude. I never thought I would pay 24 dollars for a used product. I understand that it's not the employees fault but to be rude is another thing. I hope this gets fixed soon.

Dropped by the new (for me) Sephora in the Times Square area with stairs leading to the basement. I spent most of my time browsing & trying on the Dior products - my favorite ones !!!! The major reason for giving 2 stars is the attitude & behavior of the employee at the check out. I try to be neither subjective nor too generous unreasonably, but this time, I am giving 2 stars. This was during the Coronavirus, but before the state had issued the state of emergency nor the curfew of 3/16/2020. The employee at the checkout charged me for the 2 Dior lipsticks I had purchased, and did not bother to put them in the bag nor did she ask whether I wanted them bagged. She dumped the products in front of me. No greeting whatsoever. I did not want to make a fuss, but was on the verge of returning the 2 lipsticks right then. Will never be buying from this store.

Im usually highly impressed with your level of service & products.. but honestly... What occurred today (NOT THE DELIVERY DRIVER'S FAULT) was incredibly unprofessional... Especially for how much was spent. I cannot BELIEVE this was not wrapped in anything to protect from the elements except a sephora that was stapled like a food delivery....AND THE RECEIPT LISTED SPECIFIC ITEMS & PRICES LISTED!! This was my husbands birthday gift. So disappointed over this.. thankfully someone was here or it definitely would have been stolen!

Actually came here on purpose as I was in need of mascara and I tried a travel size one of they're Real by Benefit from my Sephora store in Aventura. Once inside the ladies directed you to the escalator down that is where the actual store is in a basement. There was a big promotion and line for a new fragrance Marc Jacobs Daisy eau so sweet. So they were making cotton candy. So naturally I got on line. Nice touch as I ate the cotton candy I hunted out the mascara. If you know Sephora know one helps you. After I finally got someones attention first I was directed to the wrong thing an associate told me they didn't have it and pawned me off on a different brand. So finally someone else got me to where I wanted to go. Frustrated as usual by Sephora I waited to check out. The girl at the register Sonage was in her name tag. I asked her to get me the new fragrance in a stick. Well don't faint I actually got helped thus the 4 star review. Also by the time I am now writing this review I am in need of a full bottle so guess what I will order online! If it wasn't for this location I wouldn't have found a new fragrance I love. Thank you

Had a decent experience shopping here after covid. Everything Was really clean. They were fully stocked it seemed and it was not over crowded in the store. I had several staff helped me which is not easy to get around this location. The staff were nice. The only thing I didn't love was that the staff was trying to convince me to get or not get certain products. I know they meant well. But that would be my only suggestion. Give an opinion but let the shopper decide what they want.

This Sephora is pretty new. They relocated from across the way. I cannot remember if it says this is the largest Sephora in America or the world. Either way, it did not seem like the largest one I have been in. The store feels choppy. The layout is sort of boxy and made it hard for me to find what I was looking for. No employee greeted me as they do in their Florida stores relentlessly. I couldn't find anyone to ask a question since they were already working with a customer. They did seem to have some different products I had never seen before. It is fun to browse but seems like a headache to try and get assistance if you need it. I don't love this location but it is okay. It sure is convenient right on Broadway in Times Square.

great location for obvious reasons. Be prepared to have shortages of multiple products. Most Sephora locations might have a limited supply of a few but this was at least 30% outages.

I rarely go to this particular Sephora. It's always crowded with tourists. I went here yesterday because it was close by to where I was meeting my friends. This year, Sephora is having the same sale that Ulta has for the 21 days of beauty. Apparently, the sales clerk wasn't aware of it because she kept looking at the price when the product came up as 1/2 off. She gave me a sample of the new moisturizer that just came out.

They open at 8am, not 10am. They have early morning appointments to have your make up done if you have something to do in the afternoon. The system for appointments is excellent - very user friendly through their website. Customized make up applications require a $50 purchase or are free if you're a VIP Rogue member, which I am. I was able to secure a 10am appointment. The artist gave me a natural look for an afternoon event I was attending. They will apply false eyelashes (that you purchase there) which really makes your look awesome. That counts towards your $50 purchase. The location is super crowded but it doesn't matter if you have an appointment. The beauty studio is out of the way and no one will bother you.

Can always count on this location to have everything in-stock, good help, and a fast check out!

After working 12 days straight I was destined for a day off filled with lots of relaxation and self care and Sephora was the first stop on my list. Busy store but let me be the first to say I didn't feel it one bit. Chasity got me right in and started on my perk facial. She really took the time to analyze my skin and listen to all of my concerns rather than to just sit me down and give me all of the products that she knew I would like. To my surprised the store was fully stocked and very clean. There was a DJ inside playing live music so that certainly was enjoyable as well.

I think this Sephora my favorite one in the city! It's so big and fully stocked and the stage members are pretty nice too. I've come here twice in recent times. One time I was just on the stage browsing and another time, I made a purchase. There's so many stage members that I never have to worry about finding someone to ask a question. They usually come up to me first. At some Sephoras, they can be pretty sassy or mean when you ask them for samples. When I come here, they don't give me any problems when I do. Dealing with the register is easy here. There's usually a lot of people working the counter so you can be in and out quickly if you know what you want and even if you don't know what you want, it can still be quick because there's so many people available to ask a question to.

Every time I have gone into this location I just experience the worst customer service and attitude from all of the employees. They make it seem like asking for help is a burden on them and they would rather do anything else- which always makes me want to leave and not spend a dime there. This location has such potential because of how large it is, but I always have a negative experience when I go in. Just go to ulta instead!

The customer service here was phenomenal. I had brought in my bare minerals makeup because the cap was super hard to remove. Miguel initially found it difficult as well because I must have screwed the cap on incorrectly. After knocking it on the floor, he was able to get it open. Yay! I wandered around for a little bit when Aaron introduced himself and provided a lot of expertise. As I asked more questions he lead me to Lee who was extremely knowledgeable in skin care and provided a free mini facial along with several suggestions of products to try. The whole experience felt seamless, natural and wonderful. Kudos to the people who work at this extremely busy location who take their time and provide a positive impact on customers.

Staff interactions were poor at best. They make a big deal about stopping you at the door, blocking your way in, and inadvertently blocking those trying to leave the store as well. In a long, and unavoidable 5 minute introduction speech they give you some samples that you are forced to take even after saying no. Then they ask for your name and write it down before notifying the others down below of your arrival and purpose for stopping by. Only after receiving acknowledgement from below are you allowed access to the entrance. Then as soon as you're off the escalator, force further interactions with you by providing "personal" assistance in the form of having an associate follow you around the store while you browse. The catch is this associate is just there to police your movements and remind you that you cannot touch any of the merchandise. If covid protocols are this strict here, they should not be open. Will do all of my cosmetic shopping at Nature Republi, Lush, or Body Shop instead. Goodbye Sephora.

I'd really like to start a petition for Sephora to resume their pre-Covid operating hours! I can't tell u how much I miss the days of being able to pop in for some emergency makeup before (or sometimes after) going out. It was literally one of the best perks of livjng in NY! Like I understand we had a pandemic but Now that nightlife/ restaurants ect has resumed to pre pandemic hours- I think it's only rational for retail hours to do the same

Replace the hostess managing the line upstairs, and the cashiers. Everyone else is so nice and welcoming. I'm glad Sephora is trying to take measures to prevent this high-traffic store from being over-crowded but the hostess is just rude. She screams at people who come in through the wrong door and at people who enter the store but the line is too long, not that you can tell much from outside. Fortunately, I did not get yelled at but I watched her yell at 10 people in the 5 minutes that I waited, and most of them left. Zero chill that one. Once you get downstairs, the store associates were so friendly and helpful. FYI people are still touching and swatching products (ick), so I really recommend not touching anything. At checkout, the cashier was such a sourpuss that it completely ruined the experience. I was buying a sale item and she gave me a weird look, and then actually asked if I changed the packaging because "it usually costs way more," accusing me of stealing and even calling a manager over. Sure enough, it was on sale for that much. No apology.

i was hot and sweaty looking for mascara and thought that since this sephora is the biggest one in the country it would be a good one but hell no i was wrong i went down the escalator and when i finally got to the store part i walked around and looked at my favorite brands and this place was a dump there were used makeup testers all over the floor the haus laboratories makeup was a mess and the place didn't feel clean at all it was a shithole i left as soon as possible and didn't get the mascara i needed i would never come back here

I would like to massively thank make up artist Jordan who is working in Sephora at Times Square. I've had a complimentary makeover as a new Sephora VIB member. And I just came in, without any appointments and Jordan took me right away. I was expecting just a simple make up, 30 min max. But eventually Jordan gave me such a nice skin care first, with peeling pads and a mask, so that my skin was hydrated and looked really bright even though I had a sun burn on my cheek after the day by the sea. Jordan than has spent around 2 hours !!! making me really glam looking. He's asked if I'm willing to play with colors and do a glam makeup, I agreed and never regretted! Look at the pictures what we've got in the end! It's the first time me writing a review, but I just want to thank this amazing guy for the job he has made and all the professional explanations and advices he has given to me. And for his time! Unfortunately I forgot to ask for his Instagram, but I hope he might see this.

I always have a great experience when I got to almost all Sephora's. I enjoy being able to try everything before purchasing.

This store is in the southern part of Times Square near the Nasdaq building on the eastern side of Broadway. This Sephora is a really big store in relation to other Sephora locations I've been to. My wife was looking for something in particular (Tata Harper) and she wasn't able to find it so I asked one of the employees there who pointed it out immediately. The check out counter we used to pay was at the back left part of the store. The shape of the store isn't just a big square, it sort of branches out to the left. This store and the area are pretty busy but we didn't have to wait that long in line.

It's open late. But it smells like a sewer in here. If you get past that you'll find the usual things to purchase. They're often out of the popular items. Every one I looked for was gone gone gone.

Given that the location is by Times Square, the store has a lot of foot traffic and product selection (yay!). This is the only Sephora I know to be open after 10PM. That aside, the store is a mess. Products are missing left and right. Don't even get me started on customer service. The workers act like it is such a chore to help you, even though that's what they're getting paid for. Even the cashier was rude (the man with the blue hair.) He kept cutting me off when I was trying to talk to him and acknowledged that he was "grumpy" but made no effort to be even a tad bit pleasant. Maybe the attitude is one of the "perks" that comes with being a Rouge member? Also, I don't think the electronic sign outside their store was displaying what it was supposed to. Talk about unprofessional.

Great for tourist. Very near time square. Gets extremely crowded and kind of dirty. No bathroom available. Some of the garbage bins and the make up removers were broken. Staff is very friendly. Is a big sephora basement, no window at all. Bigger than prior location. They have all the the make up available so you will find what you are looking for. Strongly prefer and recommend another location to avoid a wild tourist crowd. Expect long line!

This review is solemnly on the staff. It is the worst customer service I have experienced entirely. I was excited about this new location and the ample space. However, the employees tend to be haughty and impolite all of the time. I would have referenced individual employees by name, yet it turns out that everyone I have engaged with is indifferent. The staff are unapproachable and scurry upon being approached. They give the impression to be busy, even when unoccupied! Today, when I expected mayhem at Sephora's due to the 20% discount, it was quiet. The staff at this Sephora are unwelcoming. I was unable to pick out someone approachable. Therefore, I thought it best to get the Pat McGrath foundation online. I asked an employee to take the product, (I had in hand) so I can rush out and not leave it anywhere. Her response? "I am busy now," not give me a second, or I'll be right with you. Nope!! Just a brush off as is the norm here. So!!!! I just left the product anywhere. in front of her. She left it there. How busy was she? She was on those headset! She was extremely rude in her response.

On Monday Feb 10th I decided to do some last minute Valentine's Day shopping for my 2 daughters and the greatest love of my life.. the mother of my children! After a couple minutes of just looking through and sampling the large selection of fragrances.. I became overwhelmed and asked for some help. I was pleasantly greeted by Carly. She was sooo patient and helpful. She helped pick out a fragrance from each of my daughters as well as a lovely selection for their mother. She even suggested a Yves Saint Laurent cologne for me that smelled great! So I picked that up for myself :-) As I proceeded to checkout I was greeted by Malieek .. this cashier was also very pleasant and welcoming with short conversation asking if I was satisfied with what I have chosen. He also asked me if I would be interested in applying for a Sephora card. He continued in informing me that i would receive immediate savings. As we began the application process he told me that I he liked all the items I purchased and he was sure that whomever was getting them.. that they would love them as well. Malikee was soo pleasant. He clearly enjoyed his job and embraced meeting people and making their Sephora experience a pleasant one. This was my first time at this location and the experience was superb!! As I left I asked to speak with a manager. I was greeted by another cheerful and pleasant employee was managed the store (Jasmine). She was appreciative of my feedback and assured me that she would celebrate Carly and Malikee immediately. I told her that i would also place this feedback online because these employees should be acknowledged and celebrated! Thanks Sephora and Great Job guys! -Marcel

Well-organized and beautiful Sephora that employs some of the most helpful and knowledgeable advisors I'd ever encountered on the make-up side. They really work with you to find the best products for your preferences. I've been so impressed every time by how patient they are and how willing they are to stick with me until we both find something I like. On the other hand, there's the skincare section. Again--well-organized and beautiful. But product promoters who look like Sephora advisors will approach you, as a Sephora advisor would, ask you what you need and then direct you to products they're paid to sell without disclosing/signaling their affiliations. It feels icky. I had two of these approach me last time I was in there and direct me to $70-$90 products after I said I was looking for something inexpensive. That was super frustrating and a waste of my time. I feel bad for the Times Square tourists who wouldn't know to ask whether they're affiliated with a brand.

This is an extremely busy store. They have a lot of brands, some of the really high end ones like Giorgio Armani and Guerlain. They also have a very big area for quick makeovers but the wait looked quite long. The samples look very used and abused, before using one I would douse it with alcohol wipe it with a tissue and douse it again. The staff appears very haggard and overworked. I walked around the store for almost and hour and not one person asked me if I needed help. If you are in Time Square and have to kill some time or warm up, pop in and you will see what I mean.

So I went into SEPHORA and purchased $100+ worth of items. As a makeup artist, I frequent SEPHORA fairly often and spend a decent amount each time. While in New York on business, part pleasure- I found myself shopping in the TIMES SQUARE, 1500 Broadway location, where the service was great originally, but the manager, Pierre lacked people skills. After my purchase, I was shopping at the store next door, dug in my purse to pay, then realized that I did not use my 20% off coupon for my SEPHORA purchase. 20 minutes after my purchase, I went back into SEPHORA, spoke with a cashier and explained my dilemma. The cashier was personable while explaining that she could not allow me to use my coupon because I had already made the purchase. That was ridiculous to me, so I requested a chat with Pierre, the manager. Pierre had already been a tad short, snippy, and curt (whichever noun you prefer), as I had dealings with him during my first visit, regarding a palette. For the record, it was pleasant on my end, he just checked the stockroom for a specific palette. I was nice and smiling, totally in a good mood, but he wasn't pleasant AT ALL. I shrug it off, maybe a bad day. After all, I'm happy, with my mom, shopping, having a blast. Sadly to say, it didn't last long. Once Pierre arrived to the counter to speak with me, I explained that I was just in their store, as he knew first hand. I informed him that I totally forgot I had a coupon for 20% off and wanted to redeem it. He was extra definite in his decision to not allow me to use the coupon. He said that the coupon couldn't be used for a prior purchase, as it was stated on the back on the coupon. I suggested that I'll just return the items and ring them up again, then it's not a "prior purchase". Like REALLY BRUH?! You're going to be that PETTY?? After he knew I was just in there, was pleasant, and made a pretty decent purchase. He went on and on about if he did it for me, he'd have to do it for everybody, etc. I thought it was HORRIBLE customer service, especially since it was the last day to use the coupon. The coupon did not say that I couldn't return the items and purchase them again. And quiet as it's kept, all I needed to do was have my mom purchase the items and return mine, but I didn't want to match his pettiness, but I thought it was awful that he didn't just say no problem. Especially being that he could have. The decision was based upon his discretion but he chose to be a hard-nose just because. I guess that made him feel like the man. It actually made him look petty and immature. I'll never be back to that SEPHORA! Good day

The staff were all super friendly and really helped make my experience that much better. Special shout out to Melody who helped me find the perfect perfume for myself and took the time to explain each one.

Staff here don't seem like they embody NYC customer service because they are soooo nice! One young lady was quick and happy to help the wifey out at their Color ID booth which used photo technology to match a customer's skin tone with the perfect shade of foundation. And it's a 100% free service! This location is huge-by far the largest Sephora I've ever visited. And there's a ton of other shops and eateries in the area.

I usually go to the other midtown location (ok, I try to avoid anything close to Times Square), but today I was a little bit in a hurry so I decided to give this location a try. I ended up buying the new Natasha Denora Biba Palette, thanks to the advice of the very nice young lady in charge of the department. I have to say that I'm also glad to have found this store because in the one where I usually shop, they are a little too pushy, they always try too hard to sell you more items; today when the lady asked my if she can suggest other things that I may need and I told her that that was all, she didn't insist and that was the end of it, very nice. I'll most likely be back.

For the love of everything holy, do NOT go here. I take into account the location of course, but that just amplifies the feeling of the area. Super busy, crowded, disheveled and chaotic. Maybe I'm just a big fan of quieter places with more hands-on service and things in their place, but I could feel the anxiety rushing upon me being in here cramped in with little space and such an insane amount of people clamoring for a makeup brush. Just no. There are so many Sephoras you could go to, this doesn't need to be one of them.

The worst store ever... employees are pushing you around when you ask for assistance. Also, if you're not white, be ready to be treated like a tourist: I tried to see if I could squeeze in for a mini makeover session. The woman at the beauty studio told me they don't have anything available today. I asked can you check see what days you have something available. She said she couldn't. I was like how am I book an appointment if you don't know when you have availability. She told me to check with other stores... I know for a fact that they could go into their system to check when they have availabilities because that's how I booked an appointment with them before, at the union sq location. So that woman was basically just lying to my face because she probably wanted save the spots for other people who she wanna give the service to better. I am glad that at least the cashier was nice after the experience with all the mean witches at that store.

i am more grateful for this store after my bad shopping experiences. staff tends to try and be helpful....the best part of it, is they are friendly and want you to have a positive experience.

Although I'm not big on makeup, I go to get perfumes or cologne and Rihanna's Fenty beauty foundation once in the blue but, I really just travel along to keep my friend company whilst she shops. The products are in good condition, seems to always be stocked, I give 3 stars only because they lack attentiveness. I understand it's a semi-big store but they should have enough employees circulating around the store to tend to more customers, you wait minutes to be helped and sometimes they forget about you. Some employees act as if they're just waayy too busy. Like one person told me that because she wasn't zoned to Rihanna's Fenty beauty collection she couldn't help out me and my friend. Side note: Macy's which is WAY bigger have zones but an employee would still stop what they're doing to assist you, they notify a manager or supervisor and tend to you AND if they can't they work to find someone who can assist you. Sephora is medium sized so they could take time out to help out a customer. Point blank period, they need more staffing.

At approximately 4:38 me and my Friends came to purchase eye lash glue because she wanted to apply her lashes and Sephora is the perfect place because they have mirrors every where this one employee pulled up behind my freind asking if we needed any help looking at my friends personal mascara and after we said no she stood there an extra 2 min just starring because she thought we was stealing I felt disrespected and once we approached a manager she automatically took her side and basically said we was lying never will go here again I'll take my coins to soho

Such a great environment!!! As soon as you walk in, the employees are ready and willing to assist. I had a newbie try to help but then re-directed to someone with more experience - honestly I prefer that over someone pretending to know. I was referred to Sasha who was absolutely wonderful - she is a senior skin care specialist. I explained my skin concerns and she suggested what's best. She even offered a free mini-facial. The mini facial consists of face cleansing then applying the suggested products. She cleansed it with the recommended face wash then applied toner, then serum then moisturizer and lastly eye cream. Its quite simple and quick, but you feel the products which is what matters. I've been to a few Sephora stores and this is the first to offer such a service. I was soo pleased that I purchased all the suggested products and slowly achieving the desired results. I will definitely return and hopefully find Sasha for more skin care advice. Happy Shopping!

I like Sephora, but the store at Broadway and 74th St has to be the worst. Every time I walk in there are at least 6 or 7 sales associates within view and none of them walk up to me to ask if I need help. This has happened several times. I usually have to interrupt whatever they think is more important than a customer to ask them to help me. I never get their full attention, nor are they particularly friendly or enthusiastic about helping me. What is wrong with this store?! I have been to many other Sephoras where my experience is quite the opposite. I'm greeted with a smile as soon as I'm inside the door and I'm helped in the fastest friendliest manner. Please take a moment to talk to your employees and give them a clue how to behave. I give this store an F-. I only go there when I absolutely have to. CHANGE!!

By far the friendliest Sephora in midtown at least for me. Staff is helpful friendly and knowledgable. New products and layout is sways accommodating and again staff is ready to help with no pressure. I love the beauty sections and make up stations with mirrors and seats conveniently available almost every time. Come early in the day and browse through rows of make up! Love!

Tonight (Thursday May 3) I received amazing customer service from Alexis at the Times Square location. In case there are multiple people who work there named Alexis, she was Latin American, late twenties, with extremely perfect eye brows and a beautiful smile. I was so impressed by my customer service experience, not only her professionalism, but true kindness towards me. Going into Sephora I was very upset because of a mishap with one of my orders (online), Alexis was very polite about pointing out that I did receive my correct items and helped me return what I no longer needed. The Sephora store itself was like a maze, and very busy (obviously). Everything was clean and the line moved quickly. 5 stars for today's visit.

I walked in here because I had the Spring Makeover via being a member of the Sephora VIB. The sales reps here are different (friendlier) than the one at 42nd and Madison. I had an appointment with Samantha to do my make-up. Had the 45 minute makeover and she made it to 90 minute. Samantha was awesome! She explained everything from eyebrow to eye shadow to foundation and lipstick. I was shocked with the aftermath of make-up and color haha. The inventory and the store is huge. Makeup is on the right of the skin and skincare is on the left. Yes, the space is narrow when you are in-between rows of make-up and bottles, but just say "excuse me" and hope it's not a tourist that doesn't understand English. Hello Kitty had a 30% sale of its inventory and me being a huge fan, I went overboard-no.... I got the pink grapefruit lip gloss and 2 eyeshadow creamy stick - kimono (blue) and cream puff (lavender). The nail polish are too light and not worth the money. I already have the brush set, and wasn't in the mood for the eyeshadow palette. I left pretty satisfied haha.