Serial_Traveller
Google
The PROS and VERY BAD cons.||We have been to Japan many times so have had lots of positive experiences, this is why Hotel Sequence shocks.||The location is superb especially for tourists who want to spend time in Shibuya or Omotesando Hills, Harajuku, etc. Also Miyashita Park, which the hotel is part of, is full of shops and restaurants, and is a fairly new development. And that's the PROS over with.||We had one of the largest rooms. And it was reasonable in appearance. Price around £450 / $500 a night ROOM ONLY. Tiniest bathroom in the world. Beds were great. Storage minimal. But the real drawback is hearing the trains race by every few seconds which will have you awake by 5 or 6am. Heaven knows why they did not create soundproofed rooms. So if you have jet lag and are desperate for sleep, don't expect it here. ||Breakfast. My advice is to just book a room. Jet lag or sleeping badly could easily make you miss breakfast. But you can get food anywhere in Miyashita Park. There's also no financial advantage for booking a room with so-called "breakfast included" .. it's not included. You're paying for it on top of the room rate.||Biggest shock was the breakfast staff on the 5th Floor. I think they hate tourists. So rude. No manners. Not polite. Everything that is the opposite of Japan. I was appalled. And the breakfast isn't even good. Minimal fruit, and it looked old. |Awful lukewarm coffee. Also, even when you walk in at 10.30am most tables have a RESERVED sign on them for people coming for lunch from 12.00 onwards. Why? Think about your guests first!||Last orders for breakfast are 11.00am. But they also clear away the buffet at 11.00am despite breakfast finishing at 12.00. So if you order something cooked at say 10.50, by the time it comes, and you want bacon, sausage, hash browns, etc, they have already removed it. ||I wanted some toast. At 11.00am a male member of staff used his BARE HANDS was throwing the bread, pastries, croissants, rolls etc into a bag to put away. I CAN NOT BELIEVE that in Japan someone handling food would use their BARE HANDS to touch the food. I was disgusted. I've never seen such a thing in a hotel in the world.||There's also not anything as basic as a Wake-Up call. Everything was NO. Japan has never been a country of NO. I really ended up hating some of the staff and the hotel.||We left early and went to a hotel on the other side of Tokyo. And we so regret not moving earlier. We literally feel like we left a dump and moved to paradise. ||Sequence Hotel at Miyashita Park so easily could have been great mainly for the location. But it's as if they just do not care about guests, especially foreigners. And I've never felt teated like garbage in Japan before. And it's left a very sour taste in my mouth. We will return yearly to Japan for the rest of our lives. But no way will we ever set foot in the Sequence hotel. We also used to stay are the Cerulean Hotel in Shibuya which owns Sequence. We stopped going there because standards were slipping.||And in my very honest opinion, the staff operating the restaurant on the 5th floor should all be fired. Get a new batch and train them to have some manners and how to handle food. HYGIENE MATTERS.