Ser Casasandra Holbox

We were pleasantly surprised with this hotel. We booked the hotel on a whim - without knowing much about it or the island of Holbox, not knowing what to expect. ||The hotel was incredibly comfortable. We enjoyed the boutique furnishings. The interior design was relaxing and stylish. The massages were obviously a little more expensive then what you would find on the beach but they were professional and good quality.||I gave it a 5 star not just because of the comfort and beauty, but because the staff went the extra mile for us. Im a vegan and wanted breakfasts that were as delicious and big as the meat eaters! They went out of their way to bring me wonderful dishes every morning. Tell the front desk if you're vegan and they will make special dishes every day. Thank you to the staff and management for all of your extra care!

This was our third visit to Ser Casasandra, and it just keeps getting better! This time, we brought our 5-month-old daughter, and the experience was nothing short of exceptional. The staff truly make this place magical—they are everything. Edgar, from the beach bar “Mojito,” has become more than just a familiar face; he’s a friend who treats us like family. He goes above and beyond to make every moment special. Eric, the coolest bartender, is a master of his craft. Originally from Cuba, his mojitos are amazing, and the music he plays creates a perfect atmosphere. Their warmth and hospitality significantly enhance our stay every time, and they are truly the heart and soul of this hotel. The hotel itself is a masterpiece—super clean, beautifully organized, and decorated to perfection. It’s easily the nicest hotel on the island, exuding a sense of peace and luxury. Breakfast each morning is a serene experience, the perfect way to start the day. What made this visit even more special was how incredibly sweet everyone was with our baby. The staff’s attentiveness and kindness made us feel right at home. Ser Casasandra continues to exceed our expectations. We are so grateful to Eric, Edgar, and the entire team for making this stay unforgettable. We can’t wait to come back!

First visit to Holbox, picked Ser Casasandra as it was close to Tarpon Fly (Sandflea’s Fly shop) and it was also recommended. The place exceeded all our expectations…great design, great location and really wonderful staff. You can walk into centro easily…or you can chill and enjoy the kitchen at Ser…food was exceptional. We will be going back for sure. If you enjoy chasing Tarpon - get in touch with Sandflea

Complete disarray at check out ruined the experience. Part of our vacation involved a trip to Chichén Itzá and so the checkout was at 6am with a taxi for 6:10am and packed lunches were also arranged. What actually happened was that staff overslept, forgot to book the taxi, forgot the lunches, and the only person available didn’t even know how to contact a taxi. We had to fend for ourselves entirely and could not visit Chichén Itzá as planned. Rooms are decent and location is quiet/relaxed but food is overpriced even for the island even if some dishes were tasty. However breakfast is particularly poor with stale bread and some of the worst fruit I’ve had in my life - the only decent thing was the polite and cheerful attitude of the rest of the staff not involved in the checkout.

Ser Casa Sandra is the perfect escape from the stresses of daily life. If you’re seeking a lively party atmosphere, this is not the place for you. Holbox is a serene, laid-back destination with unpaved streets and a peaceful vibe that invites you to truly unwind. At Ser Casa Sandra, you’ll find yourself in a tranquil oasis where the days are filled with relaxation—whether you’re reading a book, enjoying the beach, strolling through the charming streets, or savoring delicious, freshly made meals. It’s the ideal place to disconnect and enjoy the simple pleasures of life. The hotel staff goes above and beyond, ensuring you feel welcome and cared for. The kitchen is incredibly accommodating, customizing meals to your dietary preferences. Whether you need oil-free or batter-free options, they’re happy to prepare delicious meals just the way you like them. It’s the perfect balance of luxury, relaxation, and personal attention. A tip for anyone traveling to Holbox: be sure to get pesos in advance, as most places only accept cash, and if you try to pay with dollars or another currency, the exchange rate may not be favorable. If you don’t have time to exchange money before you arrive on the island, don’t worry—there’s a casa de cambio on the island where you can easily convert your funds. One caution for travelers—be careful when navigating the airport. Upon arrival, we were told to wait for the free shuttle to Terminal 2, but an airport worker informed us that the shuttle wouldn’t arrive for another 30 minutes. He suggested we take a taxi, which he said would take 10-13 minutes to reach Terminal 2. The ride only took about 2 minutes, and we were charged $30 USD. However, if you’re up for a short walk, Terminal 2 is only about an 8-minute walk from Terminal 3, as indicated on the map inside the free shuttle bus we took when returning home. Keep this in mind to save both time and money! Despite this minor hiccup, don’t let it deter you from enjoying the beauty of Holbox. Ser Casa Sandra is truly a gem, offering the perfect blend of relaxation, luxury, and personalized service. Highly recommend!

Stayed at Ser Casasandra for a yoga retreat recently and it was such a treat. The staff was the most exceptional part of the stay -- everyone was so hard-working, kind, warm, and welcoming! Especially Homer, Mario, Fernanda, Cintia, Eduardo, and others. The property is breathtakingly beautiful, meticulously clean, modern, and interesting. It has everything you could possibly want -- a pool, pool-side yoga shala, outdoor eating areas, amazing reception and lobby area, seating all over the property, and a beach-front experience that's comfortable and beautiful. Mojito and their staff was also wonderful! So attentive and the BEST guacamole! I got a hot stone massage at AJAL with Yadi and it was other-worldly. I cannot recommend Yadi more highly. Her massage technique was soothing, strong, and delicate at the same time. She is incredibly talented. The rest of my group booked numerous other massages and services with her -- all were impressed! I would return to Ser Casasandra again without question and can't wait to book my return trip! Hasta la Proxima vez!

We absolutely loved our time in Holbox which was made all that much better because of our stay at CasaSandra. It is a very peaceful and serene place. The staff at the hotel make a beautiful place even more beautiful. Right from the beginning, Yaima took great care in helping us to book our room and plan our last minute trip. Once we arrived and met Martin, we knew our stay was going to be wonderful. He could not have been more spot on in helping us plan our daily adventures and in choosing restaurants. He went out of his way and exceeded all of our expectations! The waiters and bartenders at the restaurants at the hotel were also fantastic - Fernanda, Edgar, Jasiel, Erick! I also had a massage while at the hotel with Yadira which was the most relaxing massage I have had. We truly enjoyed our time here and are already planning our next visit. Thank you all for making it so memorable!

Our visits to Hotel Cassandra in Holbox, Mexico, have been nothing short of spectacular. After our first stay, we were so enchanted by the experience that we eagerly returned for a second visit. Each time, the hotel, the people, the food, and the location have exceeded our expectations, earning a well-deserved 5-star rating across the board. The rooms are immaculately clean, tastefully decorated, and equipped with all the amenities you could wish for. The staff at Hotel Cassandra are incredible, welcoming us with warm smiles and exceptional hospitality from the moment we arrived. Every member of the team went above and beyond to ensure our stay was perfect. The culinary experience at Hotel Cassandra is second to none. Each meal was a delightful journey and expertly crafted dishes. Holbox itself is a paradise, and Hotel Cassandra is situated in the perfect spot to enjoy all it has to offer. Whether we were exploring the charming town or lounging by the beach, everything we needed was just a short walk or bike ride away. We can't wait to return to this slice of paradise and create more cherished memories. Highly recommended!