Sercotel Las Torres Salamanca

People were great. Price and value for money were great. Location is fantastic. It needs maintenance. I can't fault the local staff. They can only spend money on paint, baseboards, walls in hallway that are bursting at the seams. I would go back. Right bow, it is "good", but it could be "grwat" with more corporate attention and resource allocation.

I just returned from a 4 night stay, with a room overlooking La Plaza Mayor. ||The hotel staff was quite very and helpful. Rooms are simple, modern and very clean; a little on the small side but the views make up for the size! There's also a small minibar in the room. If you need an umbrella, you can rent one for 10 euro which is returned to you when you bring the umbrella back.||Location is unbeatable if you want to have views from above of the Plaza Mayor!

The room was very dirty. There were questionable hairs on the toilet seat when we arrived. I had to clean those off so I could go the bathroom. There were hairs on the bed, a greasy head stain on the headboard, and, either dog food, or poop on the floor in the bathroom! I let staff know when returning home late one night and they said I could have it cleaned or change rooms. It is obviously very inconvenient to change rooms at that hour, and too late to ‘clean it’, so I said no. He stated he would inform the day staff…next day we come back in the morning, walk up the four flights of stairs to our room and the key doesn’t work. So, back down. I figured maybe this was their way to get me to the desk so they could rectify the dirty room issue. Nope! She just gave me a new key and said nothing about it. She could have said they could give me a better room, free breakfast, credit to my account, something! But nope nobody tried to rectify this situation. Terrible customer service. Besides all this, the room was bad-right next to the elevator and so much noise! Also, adjust the closet door so it will stay open.

Good hotel in downtown Salamanca, right off plaza mator. Room in general was comfy even though the airco was kinda noisy. Walls and rooms corners needed to be cleaned better. Breakfast was quite tasty. Helpful young lady even though it was obvious she was overloaded, but always with beautiful smile Quality of breakfast was great. Good variety, cleanliness and always stocked

The room overlooked the Plaza and the view was fabulous. The room was well-appointed, clean, and we thoroughly enjoyed our stay. I would recommend this hotel to everyone!

After a tremendous attempt to park the car in, we entered the rooms with little to cheer us up. The room had bunk beds with a ladder that looked like it was from the 70’s and a bathroom door with a gap so wide you could see the person inside. My mum showered in the dark in order to feel comfortable……. There was little room to fit our bags and 2 sockets to charge our items. In the morning our lights didn’t work and the tv also never worked. We survived because we stayed here only one night, but do yourself a favour and book somewhere with an overall better standard, the location barely makes up for all the flaws with this place.

The location of this hotel is excellent, right on the edge of Plaza Mayor. That's all the good that can be said. Renovated old building resulted in small, uncomfortable and cramped rooms. The bathroom is shameful. The hallways are barely wider than a suitcase. Everything is cramped: stairs, elevators, corridors, toilet, reception. Example of misuse of a space with the potential to be excellent. Now there is nothing left to do to fix it.

Perfect location steps from Plaza Mayor. My room was small but adequate for 1 person and wasn’t expensive. The only drawback was a mattress that was indented and should be rotated. Salamanca is a gorgeous little city. I would highly recommend this little hotel.