Sercotel Playa Canteras

Our stay at this hotel was extremely disappointing. The breakfast was a disaster – there was hardly any food available, and what little there was was not replenished. On top of that, tables are not cleaned during breakfast service, so guests arriving later have nowhere to sit, as tables are left dirty with dishes from previous guests. Many guests complained, but the staff and reception simply shrugged their shoulders, saying they were aware of the situation but could not do anything about it. After a few attempts, we completely stopped having breakfast at the hotel and ate in restaurants around the city instead. In the restaurant, sewage pipes are hanging from the ceiling, and during meals you can hear sewage water flowing through them, which is absolutely disgusting. The place is dirty and poorly maintained, and the hotel photos do not reflect the real condition at all. In the room, the windows face directly into other hotel rooms across the way, offering virtually no privacy. Furthermore, the windows cannot be fully closed, and the gaps are crudely filled with silicone, giving the impression of poor maintenance and makeshift repairs. Additionally, there is not even a basic toilet brush in the bathroom, which is unacceptable for a hotel at this price level and with a supposed 4-star rating. The price and 4-star classification might have been justified in the past, but today this hotel is barely worthy of 3 stars. Overall – a sad and miserable experience. We consider this a complete scam.

Rooms are nice and clean. The breakfast wasn't too bad. Good quality but small choice. However the staff were brilliant and they really go an extra mile to help customers. Thank you very much ❤️

The biggest issue that let us down was the breakfast. There were not enough staff to take care of the tables, and there was never enough food available. The serving pots were often empty, and there was no coffee available from the machines. It took a very long time for staff to refill anything. On several occasions, we waited around 20 minutes just to get a cup to have coffee or tea. There were also no plates available to serve food, resulting in long waiting times. The food itself was boring and of very low quality, and overall the service was a disaster. We stayed for 7 nights, and every single day the situation was the same—some days even worse. For example, one morning I had to clean the table myself just to be able to have breakfast. On another day, I only had coffee and cake and then left, as the pots for eggs and omelettes (the main hot breakfast items) were never refilled. Everyone in the restaurant looked unhappy and disappointed. No hotel—especially a 4-star hotel (which I honestly doubt this one deserves)—should serve its guests this way. We seriously considered checking out after just 3 days of our 7-day stay to book another hotel, but unfortunately everywhere else was fully booked, so we had no choice but to stay, which we deeply regretted. We had a deluxe double room with sea view, and we have no complaints about the room or room service. The room and balcony were a good size, and housekeeping was done regularly. The hotel itself is in a good location, right on the beachfront, with plenty of restaurants, cafés, bars, and a corner shop nearby. We will not return to this hotel because of the restaurant and its terrible service, and we strongly do not recommend it to anyone.

We thoroughly enjoyed our stay — the hotel is in a fantastic central location, and the reception team were exceptionally welcoming and friendly. One small point of feedback would be the bed linen. On a few occasions during the week, the sheets weren’t fitted properly and had some minor staining, despite being freshly laundered. The room itself was comfortable, though we did feel it could benefit from a full-length mirror and a bit more drawer space. My husband and I found ourselves living out of our suitcases for much of the trip, simply due to limited storage. That said, we do tend to travel with a generous wardrobe — so perhaps we’re not the average packers!

This hotel was extremely disappointing. I don’t know when were pictures of this hotel at booking.com taken but it doesn’t look like that from my experience. Hotel really smells and sewage pipes are hanging from the ceiling. Breakfast was also disappointing, and it was too expensive for what we got. People who came later didn’t have anything to eat, a lot of people complained to the staff but they said that they see what is happening and that they cant do anything about it. Rooms were damaged and I could hear everything trough the walls. Location was good and the staff’s were nice but not helpful.

I am an older Dutch traveler who visited Gran Canaria with my wife. We stayed at the Sercotel Playa Canteras and had a very pleasant experience. The hotel is in a wonderful location near the beach, and everything was comfortable and clean. The staff at the reception were especially kind and welcoming, which made our stay even more enjoyable. It felt like being in Tahiti. we would like to repeat soon.

Cleaning was fabulous in this hotel, so is the location, although pool area is more like a bathtub, but overall excellent hotel, with the ongoing restaurant opening it should be in top top five at Las Canteras. Missing a pool table though, otherwise all good. Friendly staff, that is important too, especially at nightime. I recommend.

The stay began on a high note, primarily thanks to the exceptional staff. Every team member we encountered was friendly, professional, and genuinely eager to assist throughout our visit. This level of service was truly the highlight of the hotel. The hotel's prime location is also a major asset, situated directly on the beach with ample coastal walking options and dining within a twenty-minute stroll in either direction. Our room itself was adequate, offering a good-sized bed and plenty of space to move about. The lack of a sea view was not an inconvenience. Areas for Improvement (Critical Issues) 1. Catering and Breakfast Quality The breakfast service was severely disappointing and arguably the biggest let-down of the stay. The hot food selection, including soggy bacon and strange-tasting scrambled eggs, was consistently poor. The continental offerings were also subpar. While bread and toasters were available, there was a lack of adequate spreads. The single jar of jam—served with a tiny wooden spoon that quickly became unhygienically caked—was inadequate for the volume of guests. Furthermore, the fruit juice tasted distinctly like watered-down cordial. The two automatic coffee machines were slow and prone to overfilling, often causing cups to overflow. While the yoghurt and melon became our go-to option, the yoghurt ran out for a couple of days of our stay. 2. Maintenance and Amenities The core maintenance issues were highly frustrating. The shower frequently backed up and leaked, resulting in the bathroom flooding with every single use. Although the cleaner promptly reported the issue on our behalf, it remained unresolved upon our departure. Furthermore, the air conditioning unit was loud and ineffective, failing to adequately cool the room. 3. Safety Hazard A significant safety concern exists on the main staircase between floors 1 and 2. One step is subtly lower than the others, creating a clear tripping hazard. I personally observed several guests stumble and nearly fall here, and this needs immediate action from hotel management. Summary Overall, the Sercotel is defined by a sharp contrast: excellent, five-star service and setting are completely undercut by subpar maintenance and catering standards. Immediate action is required to address the critical quality issues with the breakfast and, more importantly, the safety and plumbing concerns before I could recommend a return visit.