Sercotel Puerta de la Catedral

We stayed in the hotel for two nights while visiting our daughter who was studying in Salamanca. The location was perfect and our balcony with views of the cathedral unmatched. We paid for the 10€ breakfast during check in and I can say without hesitation that it was the best breakfast we have had in a long time. The variety and quality of what was available was remarkable. We had just come from walking the Camino and this was a welcomed experience for us. The hotel shows some signs of how difficult it is to maintain a property like this, but we are not too picky about perfection. We have stayed in so many places and understand the complexities of managing staff and keeping a place in top shape. Nevertheless, the room was clean and the bed comfortable. I would recommend it!

We were so pleased upon arriving at the hotel. First of all, having parking under the hotel was priceless. Inside the hotel was lovely. Spacious lobby, well decorated. Our room was on the fourth floor with a balcony overlooking the cathedral. That was so beautiful. The room was spacious, actually having a wall separating the bathroom from the bedroom. The bathroom was also well appointed and spacious. And best of all, was the location. To be right by the cathedral was special. We were able to go walking and return to the hotel to either use the restroom or rest. That was very convenient.

Worst hotel experience of my life – and I travel frequently. First of all, when booking online the website added extra taxes even though the checkout price stated they were included. Their own confirmation email said “100% of the stay will be charged 3 days before arrival,” yet the hotel tried to take payment earlier, denying me the chance to update my bank details as I intended. I later paid in full with my new details, but they wrongly kept my old card details and used them to charge me yet again – a clear breach of data protection. Instead of cancelling the pending payment, they instead processed a refund which dragged on for over 2 weeks, and when the money finally arrived it was £16 short. Throughout this whole process, the reception staff were dismissive and arrogant. My concerns about delays were ignored, and although the head receptionist initially suggested they might offer some recompense, I was later told they had already done everything they should. No refund of the shortfall, no credit, no goodwill gesture. Even worse, I had to request an hoja de reclamaciones (official complaints form) four times before it was given to me – which I believe is against the guidance of the relevant Spanish consumer law. This was finally given to me late on our last night, giving me no chance to fill it in. The hotel itself is in desperate need of refurbishment. Despite paying for a “premium” room: - Lampshades and chairs were badly stained - Fridge top damaged - Outdoor furniture dirty and marked - Hairdryer faulty - Wooden floors scratched - Room not properly cleaned (debris under the bed) - Room service inconsistent (bottled water left one day, not the next) - Wallpaper in corridors peeling - Reception often didn’t answer calls from the room The only positive was the central location – everything else fell far below standard. I will never stay here again and strongly advise others to avoid it. I simply don't recognise the positive reviews I relied upon when initially booking a room at this hotel. I never need to complain about hotels - I've just left a 9/10 review for the Holiday Inn in Colchester (excellent service). I will update this review once I have heard from senior management at the chain, and if I have to take things further with el Departamento de Turismo de Salamanca and with la Agencia Española de Protección de Datos (AEPD).

Truly wonderful hotel and the staff was great! We drove to Salamanca from Portugal and booked a parking spot at the hotel (€22) but getting to the parking garage was a bit of an ordeal. Put “Horno 7” in your gps and that should take you right to it. I would call the front desk when you are close so that the gate is open. It’s a small alley on a hill and a sharp right turn. When leaving the garage you’ll make a left again going up a hill out of the garage, make sure you swing right as far as you can before you start making that left. I put a nice long scratch in our new car getting out. 😳|Ok, back to the hotel and location which is right next to the Cathedral. We were celebrating our 14th anniversary, I mentioned that in the reservation and we had a room with a balcony and a view of the Cathedral!EVERYTHING is within EASY walking distance of the hotel.

Right next to the cathedral and 1 min from the Museo of Art Nouveau (Casa Lis)! The only hotel that offer such a perfect location, very good quality/price ratio. They offered a breakfast buffet at 10.90 euros, option that we took. Was excellent and offered many choice. Highly recommended.

This hotel is excellent. The location is magical; close to the sights but away from the noise of the young people in the area closer to Plaza Mayor. Staff were very friendly and helpful. I could not have been happier with my stay at this hotel.

We live in Portugal and I decided to book a short trip to Spain to celebrate our 14th wedding anniversary. We started in Salamanca staying at the Secortel Puerta de la Catedral. Our spacious balcony had an amazing view of the cathedral! And the location of the hotel was truly spectacular! The rooms were VERY comfortable and the bed was divine. The only tricky part is their parking garage (€21/day). Make sure you put “Horno 7” in your GPS to get to the parking garage as you cannot drive directly to the hotel. It’s a hill up to the garage down a fairly narrow street, a right into the garage and then down. Coming out I didn’t stay to the right before making the left back down the street and scraped the side of our brand new car. 😳 Salamanca was fabulous and the hotel very nice, we highly recommend both and will be back!!!

The hotel is lovely. It is tastefully furnished, the atmosphere is calm and quiet, the staff are exceptionally friendly and professional, and the view of the cathedral from our room was superb. Thank you!