Serena Beach Resort & Spa

Stayed a week here on a much-needed solo holiday. Turned out absolutely perfect. The ambience was beautiful, peaceful, and exactly the quiet atmosphere I was looking for. Everyone was warm, kind, and genuinely attentive.||The buffet was tasty, a great mix of international and traditional dishes, I loved everything I tried. I never tried the à la carte restaurant. There was so much variety with the buffet, and the à la carte seating didn’t really appeal to me. Instead, I preferred sitting facing the ocean, enjoying my breakfast and dinner with the sea breeze — it was truly wonderful.||The hotel’s closeness to the ocean made it even more relaxing. I had my peace the entire time; no stress, no disturbance, just calm and comfort.||It’s almost impossible to mention specific names because truly everyone was attentive and professional. But I would definitely like to highlight and recommend Grace Muriuki at the spa and my wonderful chauffeur Khamis Mbwana. Their service was over and beyond 💖💖 ||I’ve stayed in several Serena Hotels before, and this was my second time in Mombasa, but this experience was one I truly loved. Thank you for making my stay peaceful, refreshing, and memorable.

We had a great 2 night stay. The staff were friendly and welcoming. Lots of things to do. There are great childcare facilities. The spar was relaxing and a great treat. The food was excellent lots of variety and very delicious. The hotel itself was beautiful. Highly recommend!

My family and I appreciate the service of the waiters, especially Paul M (restaurant), Rosemary, Joyce, Jason, and the cleaning staff (601/602), who are kind and helpful to us. The waiters always locate where we are seated, and when they realize it is consistent, they always reserve the table for us. I also appreciate the cooks for accommodating my dietary restrictions. I also had fun at the Ushao set-up location, where people were eating traditional food and meat. I want to come again. Thanks

It was a 3 night stay with my family, i loved the ambience and the food. The service n cleanliness was not Serena standard. The place is not kid friendly, the kids have to eat within designated meal times n only 4 oclock tea is in between. Otherwise Loved the ambience

It offers stunning ocean views, elegant rooms, and excellent service. The beach is beautiful, and the pool area is relaxing. Staff are friendly and attentive. Ideal for a tranquil getaway. Food is delicious, with multiple dining options. Grilled sea food platter is Highly recommended!" ⭐️⭐️⭐️⭐️

Pros It was an amazing place to visit. On arrival, we were welcomed and offered a cold drink at the reception. The resort was clean and the staff were very polite and respectful. We booked half board so we had breakfast and dinner buffet. The buffet was great and with variety. Cons There were no drinks for the dinner buffet. We had to pay extra even for water during dinner and they don't tell you before hand. They get you to drink and then ask you to sign a bill after. I can understand if other drinks are charged but should have water included at the very least or let people know prior. Also the Jacuzzi was not working.

We booked Serena as it was next to a hotel that did not have room for an extra night that we needed. Check in was done quickly. The room was great and so was the shower. Very comfortable bed. Our highlight was the meals....dinner and breakfast The service was great with starter served very professionally at the table. The spread and variety from salads to desserts was awesome. Breakfast was super and after checkout we had a chance to enjoy the gardens in comfy seats as we passed time before we left. We loved the pool. Our only regret is staying only one night. We shall be back to sample the spa too.

Locations were Sweetwater, Mombasa, Nanuki. The atmosphere was very, very warm and welcoming. The rooms were exceptionally significant for my needs. I loved how helpful the workers were. They made be feel of am valued and I belong. Thank you so much for a wonderful experience here, in Kenya.