Serenissima Boutique Hotel

Positives - very central location and great breakfast Negatives - not even close to a 5 star hotel. This is a boutique 4 star hotel. Room 7 wasn't that comfortable as bedroom and wardrobe is up a flight of stairs, and it is quite dark upstairs. Bed uncomfortable. Cant really rate service, as nobody at desk most of the time. They were polite, but wouldn't say overly helpful. Summary - not terrible but wouldn't go back and shouldn't be promoted as 5 star.

I cannot praise this hotel enough, no matter how many words I include in my review. The Serenissima Hotel is simply perfect in every way from the staff, to the central but quiet location and it's fantastic breakfast. A special thank you to both Petros and Alex who served our home cooked fresh breakfast each morning, nothing was to much trouble and always attentive. Thank you Caroline for guiding us to the best parts of the island, your knowledge was welcomed and made our stay even better. And finally....thank you to the chef who spoilt me every morning with her home made marmalade, and for giving me a jar full to take home. We are missing you all and hopefully will be back soon.

Serenissima was a beautiful, perfect choice for our two-day stay in Chania. The property is gorgeous, the rooms are very clean, and breakfast is so delicious + set in a stunning dining room. Most of all, 10/10 service -- we were the tourists who didn't know we had to park a few blocks away and carry all our luggage to the hotel (because a lot of the area is walking only). Carolina helped us not only figure it all out when we arrived, but also personally met us on the tiny road we got ourselves stuck in to help with bags. Outstanding hospitality.

A pleasant surprise coming into the hotel out of the crowded alleyway. The building is beautiful. There were only a couple plug ins in the European style which was a slight downside. The room was large with two balconies, quiet and rustic but beautiful. The only negative was the bed was not comfortable. The location is perfect! Breakfast was tasty!

Beautiful hotel with excellent location in the heart of old town. Clean and peaceful atmosphere. Nice and helpfull staff. Great breakfast.

Best part of our Greece trip was our stay here! Amazing boutique hotel. So quaint and lovely. Great location. Service is nothing short of spectacular. Provided amazing restaurant recommendations and helped us get private transportation when a booked tour was messed up. Breakfast is lovely in the garden with delicious options. We didn't want to leave.

I travel regularly for work so when I take vacations, I'm selective about where I stay. The Serenissimia Boutique Hotel is a beautiful residence with an excellent location - calm and quiet but only a short walk along the winding streets to restaurants and shops. Our room was spacious and well appointed, the bed exceptionally comfortable and amenities just right. The highlight though, is breakfast - a wonderful selection of local delicacies, served with a smile in the courtyard.|Our stay was everything we wanted and a little bit more.

Chania old town is one of our favorites of the trip and this hotel is exceptional in every way - service to central location with lots of character and you feel special staying here. Breakfast is phenomenal, ala carte with specialty coffees included. ||Vassilis and Barbara at the front desk go out of their way to help out with vacation plans and all their recommendations were great. We spent 3 nights here - went to Al Hammam one day and spent time around Venetian harbor most of the time. Sunsets are spectacular, son enjoyed going to the clubs (short walk from hotel) and old town is so lively in the night, I never felt unsafe even walking alone at 1am back to hotel. ||Barbara booked a 4x4 private taxi for us for the day. We visited Balos beach with views from the parking lot - chose not to hike down as it was a really hot day; went to Elafonisi lagoon, and some wine tasting on the way back. It was a great day and nice way to see the island if you are short on time. Views are breathtaking every where. ||Booked a private transfer through Vassilis to Heraklion to visit archeological museum and palace of Knossos and spent a night there. Just a word of caution, there are steps to the rooms, and as hotel is in a pedestrian area, taxis are a short walk away. Vassilis helped us with luggage on our arrival from taxi stand and also brought the suitcases down the night before our departure so we just had to roll them to the taxi.