Serenity eco luxery tent camping

We stayed here in December of 2022. My wife and I and 4 kids ages 17-21. We loved it, but we also knew exactly what to expect. These are tents in the jungle sandwiched between multiple noisy beach clubs and the one and only road along the Maya Riviera. We didn't have issues with noise ourselves and we also brought bug spray. The big lodge tent we stayed in was really cool. We had a stove and fridge and loaded up on groceries before we got there. We did the included breakfast everyday which was great. We also had dinner at the restaurant twice which we enjoyed and lunch once at the club on the beach. That was a bit pricey, but we knew that going in and usually made other plans. We also did day trips to other places and ate wherever we were (we walked to the road and waved down a collectivo). If you are expecting to sit on the beach an not go anywhere and drink your self stupid, then yes you are going to pay extra and through the nose for it. We didn't. We loved it.

Well, I have to give one star here as well. The tents are great, and the outdoor area is beautiful. However, the glamping hotel does not offer a laundry service, even though it was listed on Booking.com. This was one of the main reasons we booked it—to do some laundry. Wrong again. There was also no proper information on how to get around from this location. The only answer we got was “Taxi”. To clarify: There is no Uber here. After having only bad experiences with taxis in Mexico, we were forced to rent a car in Playa del Carmen. This place has nothing to offer. The Mystik Restaurant only accepted reservations, even for hotel guests. The supposedly amazing (not really) beach club also required reservations, and all the best spots were always taken by outsiders. Terrible. No exclusivity for hotel guests. The beach was packed, and at night, loud, annoying music played constantly. The hotel even handed out earplugs—that’s how bad it was. You come here expecting to “camp” in nature, but instead, you hear traffic from the road and horrible bass from the beach clubs all night long. So frustrating. The staff’s English was very poor, making communication difficult. As a tourist, it feels like you can only get anywhere if you speak Spanish, which is exhausting. Unfortunately, this was not at all what I expected. One star.

The photos were decieving. It shows that its nice and clean, but once you get there it’s the opposite. The whole place is dirty as if living in a garbage dump. The walls that seperate the rooms to the outside is made of tinfoil and plastic. The photos make it seem like you have beach side view but thats wrong. You still have to walk about half a mile to get there. And when you do, it is very filthy and packed, it is not a private beach, anyone can come in and use the same beach. There is no private parking, and the parking lot is just a terrain with holes everywhere. We could not stay there, it did not feel safe for me and my family. We tried getting our money back but they refused. Do NOT stay here.

Noisy? YES! Overhyped? YES! Serenity? Don’t make me laugh. May as well sleep by the roadside. The noise from the traffic is 24/7. Once you’ve trekked to the beach the location is nice but the food and drink at their beach club is overpriced and poor quality. Nice beach and sea but Serenity have no influence over the nature. I’m sure given a chance they’d spoil it due to their ineptitude. Their customer service is appalling. After being left without electricity and running water for over 24 hours we had to leave a night early after they agreed to refund the cost of the final night because of their inadequacies. They then refused to answer any messages or calls from Hotels.com as well as my own independent messages and have yet to pay the agreed refund. Absolute scoundrels. Having now stayed in a further 5 hotels around the Quintana Roo and Yucatan areas I can honestly say this is the worst place I’ve had the displeasure of staying. Customer service. Rooms. Food quality and price. Location. All of these are the worst we’ve experienced. Serenity is overpriced and run by the most inept collection of people we’ve had the displeasure of interacting with. So far we’ve successfully warned 10 people off from staying with them and we will continue to tell all we can so they don’t have to endure the appalling experience we have.

We had the best time of our lives, my husband and I were married on the beach front around family. Serenity Glamping provided a unique stay with a great staff. Concierge, Alex, at the front goes above and beyond! Cleaning staff left us a different romantic bed art each night. ||We enjoyed our complimentary coffee and hot breakfast! This was a great add, many hotels in the area don’t include so your trip can cost a lot more if you don’t watch for this. ||It’s a quiet place on a quiet beach that felt safe for families and also more locals around. The beach club access to the lounge cars was a great luxury compared to some hotels on Tulum beach.

It's always so nice to return here and see old friends. We love the ambiance, the food, the peacefulness & of course the serenity. Always have a relaxing time. The beach and club are close enough, and the short walk down the road isn't bad at all. The reviews that are negative in concern with children and noise of neighbors, etc., are a matter of getting what you get any given time. We've been fortunate enough to always be there in optimum circumstances...weather, insects, people...whatever.|It also has to do with bringing your own positivity. We always enjoy ourselves, the wonderful staff and the beautiful property. Looking forward to our yearly visit.|Hasta luego amigos !

If you want to escape from the city and all electronics its a great place to do so the beach is very beautiful. This is our second time back in this glamping and we really like it not much to do besides the beach but our kids love it. Price is affordable, location is good, staff is very friendly. I do think they need a laundrymat inside the facility to make sure you take your clothes clean if you are traveling for more than a weekend and dont want to take dirty clothes other than that I love this place. Does not dissapoint 🙂

This hotel owes us money. We checked out 1 day earlier than planned, as their electricity and running water were completely defunct. On leaving, we were assured that a refund was forthcoming, but to go through Hotels.com (the company we used to book). Hotels.com have been unable to contact Serenity for nearly two weeks, as have we. The people that run/work at this ‘hotel’ are complete charlatans. This is not an inexpensive accommodation and yet the service is diabolical. The tents are damp and full of mildew, there are no options for food or drink after 17:30 and the customer service is non existent. The beach is okay, but the food served there is dreadful and overpriced. This place should be shut down.