Roxie F.
Google
I’m 0-2 on positive experiences at this place. First time we went to use the salt cave and the person forgot to turn the machine on and we sat there and wasted 30 minutes. We were at the last session of the day so we couldn’t even stay for the next one. Nothing more relaxing than wasting your time, second guessing whether the machine is even on, and then having to leave the room and confront the front desk about your concerns. Not to mention, this was a date night for my husband and I and we arranged childcare for our two small children to be able to do this. First night out in 6 months well spent…..
Next time I went the person at the front was on a power trip with the electronics. She was extremely particular and bossy about the fact that absolutely no electronics would be allowed, even though the last time we came they weren’t strict about it. She said everything with a smile but in a, you do what I tell you or I’ll cut you kind of way. I forgot to take my watch off and she gave me grief over it. I told her I’d rather just keep it on and she told me I was ruining everyone’s spa experience and if I didn’t comply I could see myself out 🙃 note: we weren’t on our phones either time, I understand courtesy to other patrons.
For an establishment that’s supposed to be for relaxation, I’ve felt everything but relaxed the last two times I’ve been there. We bought a salt cave package the first time we went and I won’t be making that mistake again. Owners of this place need to keep closer tabs on their employees, no amount of fancy spa services will make up for crappy customer service.