Servigroup Diplomatic Hotel

Service in all areas was exceptionally courteous and professional. Cleanliness was impressively high. The room could do with being a bit larger but it wasn’t a problem- the ground floor rooms do not have the best ambience due to a prisoner cell gate to the balcony but I understand it assists with security. Breakfast was well presented and a great selection was provided. We didn’t utilise the hotel entertainment really but the snippets we saw were good. All in all it was a fantastic experience and we will book again ext year for our annual trip, thoroughly recommend

The hotel is really very lovely. We would definitely recommend and stay again. All staff, regardless of their role, were friendly. Very clean. Some areas in need of a little maintenence such as missing tiles in the pool. Brilliant location. Turn right for Old Town and left for the strip.

Stayed at the Diplomatic in June for 2 weeks absolutely loved it. Came back in October for 3 weeks, but never again will we come back here. We were made to feel out of place and as though we were not welcome. All the Spanish were made a fuss of by all the staff especially in the restaurant. On the second week there was an incident in the restaurant, where a waitress knocked my husband’s glass of red wine all over him, his shirt and trousers were soaked. He had to go back to the bedroom to change clothes. When he returned, there was no apology from anyone. In fact all the staff thought it was funny and tried saying that it was lucky to have wine spilt on you. What was really strange and offensive is that each time we went into the restaurant for breakfast or dinner, we were ignored by all of the restaurant staff. It was very embarrassing each time we were in there. The staff could not do enough for the Spanish while we were certainly made to feel the outsiders. What we would like to add is that we never complained about the above incident even though we were not offered another glass of wine or even an apology, and the said wine is what we bought and had every night for 3 weeks Ann Turner & Michael Turner From 07/10/2025 to 28/10/2025 3 week stay in room 611.

Not a 4 star hotel. No way of having coffee before 8 am , paper cups in the room and if you ask for glass you have to be prepared for an argument. No air condioning(broken apparently) so if you're at the back of the hotel and have to have the balcony doors open for air, it's so noisy you can't sleep. Balcony lights come on and off when they feel like it. Downstairs looks lovely, don't be fooled.

This was booked through IVVA. The communication was poor. We were told water and wine was included and the indoor pool was included however when we got there, no one seemed to know this. We also were not told about the hours of meal time which did not work for our tournament. We basically missed many of the lunch and dinner meal times because of our tournament. It would have been nice to know this ahead of time as we would not have booked the full board. The hotel and amenities were overpriced for what we received. This would not be a hotel we returned to. Honestly, no drinking water provided, no coffee before 8am, no drinking water provided at meals was a disappointment in guest care. Not impressed for the high price that we paid for this resort. Would not stay here again.

my first stay at this hotel, and it was quite a good one. |this hotel is spotlessly clean, rooms are cleaned daily as well. not the biggest of rooms but perfectly adequate. good powerful shower.|great bar area and drinks are quite cheap (€2.30 for a small beer)|now to the pool area. the main pool is to the side of the hotel and looses all the sun by 3 pm, at the front there is a slash pool and an 8m diameter pool for adults. more sunbeds than you can poke a stick at.|now the average age at this hotel is probably around the 70 year mark and mainly 95% spanish , so if ure young, dumb, and living with mum you might want to swerve it.|there was nightly entertainment if you want it|we only had breakfast which was good, large selection of cooked stuff.|all the staff were friendly.|all in all a great hotel if ure over 50

I stayed at Hotel Diplomatic and it was okay, but not what I expected. Some days the food was decent, other days just meh. Getting drinks with lunch and dinner was a bit of a hassle — even though they were included in my package, I still had to keep asking or flag someone down just to get a bottle of water. The overall vibe felt off. A few staff were nice, but others seemed annoyed or uninterested. Mornings were noisy with cleaners yelling down the hall, and around midnight carts full of bottles were pushed over the cobblestones, which made it hard to relax. Not the worst stay, but definitely a disappointing one compared to other places I’ve been.

This hotel was exceptionally clean, the breakfast was great and the staff were very friendly. After a heavy night of drinking, the beds were very comfortable. The shutters on the windows were great! Will definitely return!