SET ACTIVE

Travelled from Canada so excited to check out Set in person and buy a workout set or two and a sweat set but there was barely anything in the store!! No colors of the workout sets, just black and navy mostly. I asked the staff about the sweats and she says they are only available online. What on earth is the point of this location? There was plenty of room in the store for more stock. I left buying nothing and went to Alo Yoga where I could try on the clothing and spent my $$$$ there instead. 🤷‍♀️

The manager Brianna was absolutely so Helpful and NICE!!! All the other associate was a very nice man. Also very sweet.:) Really great customer service!!!!

Store is beautiful and the salespeople were SO helpful and kind! They made me feel comfortable and were very knowledgeable. Thank you Joya for your help!

Saw Set active online but had never shopped there, so went to the brick and mortar to find my size. Emma was so helpful and gave me the lowdown on the styles and how sizing works. Ended up walking away with three sets! Will definitely be back!

Perfect example of a DTC Instagram brand trying to scale into retail and while the transition is not easy, this company has made it clear that the customer is NOT their main concern. If anyone wants to purchase a $230 store credit off me, let me know. I’ve tried multiple times to get my money back since none of this brand’s items fit me right, but they refused to refund me. - oversized items are way too baggy - fitted items are way too tight - customers services sucks - have no idea what “Omni-channel” means so don’t bother trying to shop both online and in store, you’ll be disappointed

fave athleisure brand and store! Frankie is the best she helped me find all my sizes and was so kind :) Always pop in because it’s the cutest location too and always so organized !

I was visiting New York for the first time, and I needed a last minute present for my daughter, this place saved me, every one in the store was really attentive and helped me pick the right gift. I am definitely recommending this store to my family and friends.

Seems poorly run and wonder how the employees are doing. I was treated like a total inconvenience here and the women working were too busy restocking and planning the next day to bother with me.