Setsu Niseko (雪ニセコ)

What a gorgeous hotel this is! I think I've never stayed in a more beautiful place. Hotel Setsu Niseko faces the beautiful Yotei volcano and you can feel the care and consideration that went into the architecture of this fairly new hotel. We stayed here in summer, but in winter this really must be a magical place, when the beautiful fireplace in the inviting lobby is lit.||The staff was very friendly and made us feel welcome. Some staff members spoke English very well.||This hotel offers one free use of the private onsen. Of course the communal onsen offers more options: a variety of baths and a sauna and steam room. I was a bit disappointed that the onsen did not offer a view on the volcano. The onsen was clearly meant to be quite minimalistic.||We stayed in a fully equipped apartment with a spacious and modern bathroom, a very well equipped kitchen with a dish washer, a fridge and a freezer. The apartment contained a washing machine and lots of storage room. I loved the seating area and the beds were very good. Loved the fact that the hotel provided extra pillows. We got offered a small welcome snack and lots of amenities are provided.||We tried the ramen restaurant in the hotel, which I can really recommend. The ramen was exceptionally good. Don't miss out!

We visited for the day doing a tour. The entire staff from the entry as well as the restaurant were amazing. They were so lovely in showing us hospitality. The food was amazing. It was wonderful to be able to go into the kitchen and for the chef to teach us how to make classic Japanese dishes. We learned a lot and had an amazing time. They made it a magical, on e-in-a-lifetime experience with the chef coats, uni shucking, and sushi making. Wow! Truly made our vacation!!!

Rooms: huge and well designed Service: very good, speaks English well and instruction were clear. Get one booking of private onsen free. Location: conveniently located, easy to find and just across the road from Lawson that closes at 10pm. Great picture taking opportunity with Mt Yotei.

Stayed here for 2 nights in October, very lovely hotel — beautiful, clean, and the breakfast is excellent with a great variety of choices. Thank you for the letter from Mr. Satoshi; we were truly touched and impressed. You write Thai very well!

Went during late March, we took the bus to Niseko, hotel arranged a car for pick up and drop off, all the staff I met were friendly and helpful, the room itself is cozy and luxurious. Private onsen is amazing, but the I rarely see any people using public onsen either. The breakfast buffet menu rotates everyday and it’s good. Ski rental and lockers are super convenient, they also have shuttles take you directly to both gondolas.

During our recent stay, we encountered several issues that we would like to bring to your attention in the hope that they can be addressed for future guests. First, upon arrival we noticed that the shower head in our room had hair stuck to it along with some sticky residue. As it was late in the evening and we needed to shower, we ended up cleaning it ourselves with one of the towels. The next morning, we showed a photo of the issue to the front desk staff. While she did apologize, no further action or follow-up was offered. We also had to request extra towels from housekeeping since one had already been used for cleaning. A more proactive response, such as offering a room inspection or replacing the affected towel, would have made us feel that the concern was taken more seriously. Second, the description and marketing of the room types on the website appear misleading. The photos and floorplans for the Yutei Studio and Village Studio look nearly identical, yet the prices and descriptions suggest they are distinct. We booked the Yutei Studio but the room we received faced more towards the village side, making us question whether we were actually placed in a Village Studio. When we raised this with the front desk, the explanation provided was vague and no further clarification or assistance was offered. For future guests, it would be very helpful if the hotel could provide a clear comparison chart or more transparent explanation of the key differences between the room categories so that expectations match reality. We also found the underground parking area, particularly near the end spaces, uncomfortably hot and humid, likely due to a compressor unit located nearby. This can make unloading luggage unpleasant, and clearer signage or alternative arrangements might be worth considering. Breakfast was another area that could be improved. The overall quality was below expectations, and we felt it would be greatly enhanced by incorporating more fresh, local ingredients. A stronger focus on regional specialties would not only elevate the dining experience but also better reflect the local culture and surroundings. Lastly, a minor but notable design issue: the kitchen cabinet height. At around 1.75m tall, one can easily bump their head against the cabinets, which suggests the design could be reconsidered for safety and comfort. Overall, while we appreciated aspects of our stay, these issues affected our experience. Cleanliness, accuracy of information, and food quality are especially important in creating trust and comfort for guests. We hope management will review these points and take steps to improve communication, room presentation, and facilities. Addressing these concerns will help ensure that future visitors have a smoother and more enjoyable stay.

We recently stayed at your hotel for the second time, and overall we were very satisfied with the facilities and service quality. However, we encountered one male staff member whose attitude was completely unacceptable and unprofessional. We had booked a hotel package that included one private onsen session. On the day of our stay, we successfully reserved the "神無月" private onsen room for 11:30 PM through your official app. When we arrived at the scheduled time, the male staff member informed us that we would need to use a different onsen room instead, as our reserved "神無月" room was already being used by other guests. What was most upsetting was that the staff member provided no explanation whatsoever for this change and simply dismissed us to the alternative room in a rude and abrupt manner. If reservations can be arbitrarily changed like this, what is the purpose of having a booking system in the first place? At the time, we were extremely tired and just wanted to enjoy our onsen experience, so we reluctantly accepted the change. However, upon reflection, this incident has left us feeling deeply disrespected and discriminated against. We can't help but wonder - were we treated this way because we are foreigners? Or because we are female guests? The whole experience has made us very uncomfortable.

I really appreciated the staff at Setsu Niseko during my stay. Someone scratched my rental car in the parking lot and I had no idea what to do since I don’t speak Japanese. Mikari from the front desk was incredibly helpful—she called the police for me and stayed the whole time to translate. It made a stressful situation so much easier. On top of that, I enjoyed the beautiful view of Mount Yotei from the hotel and the great facilities. The service here truly stood out to me.