Setsu Niseko (雪ニセコ)

Stayed for a week in Janurary for snowboarding and it was one of the best hotels I've ever been to. The service and concierge is great and the rooms are spacious and clean. The onsens are also well equipped with outdoor onsens as well as private ones that you can book. The hotel also can help you arrange travel and call taxis for you if needed as well. The breakfast options change every day and are all incredibily tasty. The location is also right next to Lawsons and the food trucks so it's really convenient. Another added perk is having a Rhythm rental center in the hotel so it's easy to get equipment if needed. Overall a fantastic experience and I can't wait to come back!

One word about this hotel...WOW. It was plenty luxurious the amenities is plentiful. The lobby is nice and grand. The staff is extremely helpful. The rooms are simply stunning, beds are comfortable and made you feel very much at home once you step in. There are plenty places to eat inside the hotel, and a nice big spa area to relax after a long day on the slopes. Concierge service is great and can help pick you up from Sapporo, book shuttle service to the airport, provide complementary car service to said shuttle, book restaurants for you and even provide nanny service if you need to leave your kids behind. Would definitely come back again if we decide to go skiing at Niseko in the future.

The ski shuttle experience was a major downside — it took over an hour, with long waits in a wind storm for two buses that passed full, and we barely squeezed onto the third. This highlights a bigger issue: Hirafu village simply can't accommodate the crowds anymore. For a hassle-free trip, true ski-in/ski-out accommodation is a must to avoid relying on the overwhelmed shuttle system.|The Rhythm rental ski boots didn't fit well at all for the beginner in our group, making the first days uncomfortable.|Dining frustrations added up: Méli Mélo refused our dinner takeaway request, citing they were too busy. Afuri ramen was underwhelming and didn't live up to the hype. Luke's Alpine had already run out of soup by 7pm.|Service at the front desk and concierge was disappointing — not very helpful or knowledgeable. Housekeeping also knocked and waited right outside the door at 11am, despite our approved 30-minute late checkout extension.|The room itself was fine and clean, but at almost 10x low season and for the same price as true ski in ski out hotel price, it's totally overpriced and not worth it at all.|Tip for families with kids: Opt for ski schools like GoSnow (in Grand Hirafu) or the one in Hanazono — they offer dedicated magic carpets and priority lift lines, which make a huge difference for beginner.

Great hotel! Centrally located close to Hirafu with a big Lawson right across from the hotel! Staff all speaks good English. I love the room, decent size and so comfortable! Love the complimentary transit service to and from the train station. Onsen is also amazing!

We’ve been loyal guests at this hotel for three consecutive years, and we’ve already eagerly booked our fourth stay— that’s how exceptional our experiences have been! From the moment we arrive, the service is consitently good: the staff is warm and attentive, and they make us feel welcomed and valued. The rooms are consistently spotless, spacious, and thoughtfully designed with modern amenities that ensure a comfortable, relaxing retreat after a day of skiing. Variety of restaurants inside premises (as well as the cute coffee shop inside) is also a huge plus.

Stayed with a group of friends, the hotel is extremely comfortable, clean and well maintained. All the rooms has good storage space for our luggage and place to hang our snow wear after having fun on the slope. Our room comes with kitchen and fridge, so cooking and having meals in the room together was total possible. Most of the plates and tools are also accounted for as well. There are onsen/ public bath, which is also nice to visit after a day of exercise. Buffet style breakfast is good, ordered coffee kept me going for the whole day. Need to also mention the rental service and ski/snowboard locker. The gears are all Burton and in almost brand new condition, most staff are multilingual and are friendly to assist with any inquiry. (compare to all my experience in other traditional Japanese ski resort... due to their long history). The locker is located near the hotel's transfer bus stop. Got plenty space or bench to sit or place your stuff, water server that gets you hydraided before hopping on the bus, heated locker with places to secure the board and hang everything inside that made sure your wears are ready and dry for the next day. A bit pricy, but the quality and service is definitely worth it.

Great hotel and great experience, the rooms are really big and spatious and give you opportunity to store food in a big fridge, cooking appliances, do laundry. It is a 5 star hotel but also has a twist to self catered room which is a good option to have if you don’t want to go out for dinner every evening. Hotel has wonderful fun amenities, really good gym, private onsen, we also tried their 2:1 Pilates lesson and our teacher was really good as tailored our lesson to our level and helped us with every exercise. We really enjoyed the 360 breakfast offering all kind of Asian and continental breakfast products. The convenience of having a Rental ski shop within the hotel made it extremely easy to rent all equipment, store it in the locker room and head to the slopes with their extremely regular bus. Overall we enjoyed our stay a lot and would definitely come back and recommend to others.

I am so grateful I booked Setsu. The experience from booking to departure was seamless, and so thoughtful. The concierge helped rent our ski/snow gear, book a side country guide, transfers and were so helpful. The resort is so peaceful, and so comfortable. The studio suite is so roomy, and well designed. There is ample storage, unlike any other Japanese property we have visited, lovely washroom, top of the line Miele appliances, laundry, slippers/japanese pajamas, and such comfortable beds/bedding. The breakfast is delicious with both western and Japanese items, the ski shop and lockers make it so convenient and the onsen is so lovely. I will absolutely come back again. It is the best location, walkable to all the food trucks, restaurants, King Gondola and Lawsons is across the street. Perfection.