Suzanne S.
Yelp
A Mixed Bag: Great Food, Disappointing Service
I've dined at this quaint, family-owned Italian restaurant four times over the past few years, drawn back each time by the quality of the food, which is consistently excellent--thoughtfully prepared, flavorful, and clearly made with care. The cozy atmosphere and charm of the space hint at a dining experience that should be something special.
However, each visit has been marred by the same set of service-related frustrations. The service is often indifferent at best, with staff seeming annoyed, especially toward those who aren't recognized as regulars. There's a notable inconsistency in the way diners are treated--some patrons receive warm, attentive service and menu suggestions, while others are overlooked.
Menu publishing is another ongoing issue. On more than one occasion, the full menu wasn't available or not finalized when we were seated, causing confusion and delays both in ordering and in the kitchen. Compounding this, not all listed menu items are consistently offered to all guests--I've witnessed neighboring tables being offered specials or off-menu dishes that were never mentioned to mine. Also, apparently pizza is only available for dine-in during lunch although it is available for take out during dinner hours. Our table seriously considered placing an on-line takeout order for pizza as we witnessed many being picked up after waiting nearly an hour for our entrees.
It's frustrating, because the food is worth returning for. But the experience as a whole feels unwelcoming and uneven unless you're part of the in-crowd. I genuinely want to love this place, and I've given it multiple chances, but the pattern of disparate treatment is hard to ignore.
Here's hoping the owners will eventually bring the quality of hospitality up to the same level as the food.