Swapnil Mane
Google
I stayed at this resort on the last day of my family trip to Goa, and it was a peaceful and quiet experience, especially since it was off-season. This resort also holds special memories for me, as it was the same place I stayed during my first visit to Goa. Because of this, I decided to return and end my trip here.
While the resort used to be well-maintained, it has aged a bit over time. However, I am grateful to the manager, Mr. Nitesh, for his understanding and flexibility. When my 6-month-old baby developed a fever early in the morning, I requested a late check-out so that my baby could rest until we caught our train. Mr. Nitesh kindly allowed us to extend our stay, which I really appreciated.
On the downside, I found the staff, particularly the caretakers, lacking in hospitality etiquette. Around 8 AM, when I was rushing to take my baby to the hospital, the caretaker at the reception asked about our checkout time. I mentioned that I might be late due to the hospital visit (with a checkout time of 10 AM), and his response was, "Sir, maximum 10:30 kar dena checkout." It would have been more understanding and compassionate if he had said, "No problem, sir, take care of your baby, and you can check out later," especially considering the resort was nearly empty with hardly any bookings that day. Instead, the caretaker mentioned, "Humko upar se yeh bola gaya hai, hum kuch nahi kar sakte late check-out ka." It made me feel more like I was staying in a basic boarding facility rather than a place that values its guests.
However, thanks to Mr. Ganesh, who had hosted me during my first trip to Goa, and Mr. Nitesh for their kindness and hospitality, I’m still giving a 5-star rating. They truly made our stay more memorable. Thank you.
