Shangri-La Al Husn, Muscat

We spent a few nights in the Al Husn recently, and loved the experience.||While you are some distance from Muscat, the location is excellent, with one of the more impressive looking beach locations I have seen, which also happened to be really good for swimming (gently shelving, sandy, moderate seas). The hotel building, decor, and pool all looked good quality and well looked after. The rooms were also a really good size, and were again well maintained, as well as being kept spotlessly clean. All in all, a really nice place to relax for a few days.||The standout feature of the place, however, was the staff. The hotel clearly did a great job of recruiting staff with good people skills, and then training them to a very high level. We found them to be friendly, attentive, polite and professional, without exception. The fact that every staff member, whatever their role, would greet every guest in the corridor, every time, was typical of the quality of the guest experience. The hotel clearly had an unwritten rule that anything the guest wanted to do was allowed (unless explicitly forbidden), and every request would be met with a helpful and positive response, regardless of how unusual or odd it might be. We felt that we were in good hands at all times, and it added to the overall feeling of relaxation and calm. We also felt a degree of personal connection with some of the staff, which is not common in an hotel.||If we had to highlight one thing which could do with a little attention, it would be the evening meal experience. We ate both in the Al-Husn's own restaurant, and in several of the other ones across the complex. We had one or two excellent meals, but others were not quite to the same standard, with some minor issues with the food quality or service. To be clear, we never had a bad, or even average, meal - everything was good, or excellent. However, when everything else was excellent or outstanding, 'good' did, unfortunately, tend to stick out.||(I would hasten to add that this did not apply the breakfast in the Al-Husn. The choice, food quality, and service there was exceptional - one of the best breakfast offers I have come across).||However, these comments are minor compared to the overall experience. We thoroughly enjoyed our stay at the Al-Husn, and definitely intend to go back in future. Very highly recommended.

This year was our fourth visit to Al Husn. We enjoyed the fine weather and excellent snorkelling off the beach, but the general experience was not up to the standard of previous years. Perhaps this is because Shangri-La is making way for Hilton, so we gained the impression that management have made significant economies in a number of areas. The result is a dulling of the warm, contented feeling that drew us back after past visits. What was once a unique hotel experience is now just rather good.

It was the perfect getaway to unwind and take a break from work. Shangri-La will always hold a special place in my heart for providing the comfort and relaxation I truly needed. A big thanks to Anne for being very approachable and flexible with all my requests from prior my arrival and throughout my stay. Her attentiveness made my experience seamless and enjoyable. I would also like to extend my appreciation to Mostafa, whom I met during check-out and checked my entire experience. He listened carefully to my feedback and took immediate action which I truly value. Thank you once again for the warm hospitality as always.

This was our second stay at Shangri-La Al Husn and it felt like coming home. From the time we arrived, everything was seamless, warm, and genuinely personal, the kind of experience that keeps you coming back year after year.||||A grand thank you to Mostafa, the General Manager, whose leadership and attention to detail can be felt in every corner of the resort. He truly sets the tone for the exceptional hospitality here.||||Anne at the front desk was wonderful, professional, kind, and always eager to help. She made every interaction feel effortless.||||At the pool, Said was simply outstanding as always, attentive, cheerful, and incredibly thoughtful. He’s one of those people who makes every guest feel special.||||We also want to recognise Hardik, Pankaj, and Manu from the pool and dining areas. Their service, friendliness, and ability to anticipate what guests need made every moment relaxing and enjoyable.||||It’s rare to find a resort that combines true luxury with such warmth and consistency. Shangri La Al Husn isn’t just a place we stay, it’s a place that stays with us. We’re already looking forward to our next visit.

This was our second visit to Al Husn and once again the experience was exceptional. Special thanks to Mostafa (General Manager) for his leadership and hospitality, Anne at the front desk for her professionalism, and Said for his consistently excellent service by the pool. Also a big thank-you to Hardik, Pankaj, and Manu from the pool and dining areas – all of them went above and beyond to make our stay perfect. The resort remains our favourite in Oman for its beautiful setting, calm atmosphere, and the genuine warmth of the team. We can’t wait to return.

Rooms are big and impeccably clean. Mini bar is always full and replenished daily; you can drink and eat everything in the mini bar. The room we got has an excellent view of the sea. There's so many restaurants to choose from, as there are three main properties located next to each other. Food is excellent, including the breakfast spread. There's really nothing to complain about, in my opinion.

What a wonderful place to stay .rooms spacious and very well appointed, queen size bed very comfortable, bathroom huge and spotless with an array of local lotions shampoo and conditioner. Room cleaned and turned down daily with the minibar restocked. All staff were the friendliest I have ever experienced. The restaurants we used were high end and the wine list was adequate. All in all a very nice place to spend a week , will return next year .

Arrived today having spent 8 days in two other amazing 5* hotels to find this hotel sadly lacking. We have booked an amazing suite, only to find the karaoke from the neighbouring hotel unbearably loud. Definitely not what we expected when we booked & therefore not a hotel I would recommend. I would say, if you are looking for a relaxing break in an adults only hotel, this is not the hotel for you & I would go as far to say avoid at all cost.