Chanalu syed S.
Google
Shangri-La Barr Al Jissah is a beautiful resort set in a stunning natural location between the mountains and the sea. The grounds are expansive, well designed, and offer a relaxing atmosphere that truly feels like an escape. The private beach, pools, and overall scenery are standout features.
The rooms are spacious and comfortable, with lovely views and good amenities. However, it was disappointing to arrive and find our room noticeably dirty, which is not what you expect from a resort of this level. That said, our room attendant, Vamshi, was absolutely amazing — professional, kind, and very attentive. He went out of his way to ensure everything was thoroughly cleaned and made us feel genuinely cared for, which made a big difference to our stay.
Most of the staff were friendly and welcoming, and many clearly made an effort to ensure guests felt looked after. Dining options are varied, and while some restaurants were excellent, others felt a bit inconsistent in terms of quality and service.
At times, service could be slow, especially during busy periods, and a few details didn’t quite meet the high expectations that come with the Shangri-La name. However, these were minor issues and did not significantly take away from the overall experience.
Overall, this is a high-quality resort and a great choice for a relaxing stay in Muscat. With better attention to cleanliness on arrival and more consistency in service, it could easily be a five-star experience.