Shangri-La Chiang Mai

Shangri-la Chiang Mai is my favourite hotel in Chiang Mai for the past many years. I would always find time to visit and had a 3 nights stay just to relax in this fabulous property. I was thrilled to be able to watch magnificent fireworks from my room's balcony at the strike of 12midnight to usher in 2025!||||It was another a great stay at their Horizon Premier Room. I'm delighted to note that the F&B offering during their high tea and happy hours were extensive and decent. I'm happy to meet familiar staff like Min and Pat at the Club Lounge again, just that Bow, the former lounge manager, who had been there for many years had left, I wish her all the best.||||My room was superbly serviced by the dedicated Housekeeping Team and would like to thank Joe & Sally for their good job. ||||I also enjoyed my daily breakfast at the cafe. The variety offered was extensive and the service team was friendly and prompt in their service. ||||Relaxing at the pool is my daily routine especially in the morning when it's not so crowded. The pool attendants and the lifeguards were very friendly too. I also enjoyed the massage at the Chi Spa with great ambience in the individual treatment pavilion.||||There is nothing to fault for this stay and I hope that the hotel keeps up the good work.

The transfer from airport to hotel were flawless. The hotel was beautiful n centrally located. Chaow, the concierge was most helpful with all the questions we have at hand. He was very informative. I call him our human Google. The hotel management was very thoughtful to give my hubby a birthday cake n fruit platter n prepared a warm bath to celebrate his birthday. Kudos to the management n housekeeping for executing it to perfection. Will definitely come back n will definitely recommend this hotel to anyone visiting Chiang Mai.

Everything in here is above average, the gym room, the pool and the breakfast were all extremely fascinating. The rooms were very clean and the staff were really nice to-us,the hotel is very close to many restaurants. There are many ATMs adjacent to the hotel. The pool was almost the only hotel pool in Thailand with a slide and a water bucket. Small reminder, the bucket falls down every 15 minutes. although everything was high-quality I think the prices were too exaggerated. 180 baht for fries with ketchup and mayo.

The rooms were spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, with a huge variety of options! The staff were attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble. I really like this hotel. Both beautiful and spacious You can do many activities and the staff also provide good service. The price is reasonable and can make my vacation very relaxing. If there is a chance, I would like to bring my friends and family to stay here. This hotel is a cheap hotel. And there are officers who provide good service. Located in a place that is easy to travel to. The area inside the hotel is clean.

Great location and facilities. Receptionist was helpful and very good hospitality. Chi spa was great. Full option and the one I tried was impressed (relax package). Limited restaurants in the hotel but we are in the middle of Chiangmai downtown so there are plenty of choices around. Swimming pool was spacious. I didn't visit the fitness but there is one. Room was good, clean and fully equipped with everything. Bathroom was well-lit and all were great.

This was an absolutely lovely hotel with excellent service from the staff.|We had a club room and had our check in and out in the executive lounge. Very restful though not perhaps up to previous standards in terms of the food items offered. The cocktails were lovely and the server took great pains to get the cocktail as I like it (not very strong lol).|The room was lovely and the low level lighting under the bedside table and in the bathroom really assisted in those nighttime bathroom visits without needing to turn on the lights.|Very comfortable bedding.|Would unhesitatingly recommend if you want some luxury. The only thing I would have preferred was a less deep swimming pool.

Great resort style hotel - we stayed in a Horizon Club Room on the 11th floor - wonderful views over the city and to the mountains.|Room spacious, traditionally decorated yet kept modern with super comfortable bed and renovated bathroom. Shower pressure amazingly good and water always hot! Room very well maintained.|Special call out to our room attendant Joe - he introduced himself to us on our first afternoon and gave great service to us throughout our stay!|Horizon Club Lounge is a wonderful oasis, great afternoon tea and evening canapes and drinks.|Breakfast on lobby floor restaurant is very busy but all high quality food and excellent presentation.|Overall a great stay and will stay here again!

Found a tissue left under the bed so had to deduct the cleanliness point. Breakfast is wonderful and then during the stay we also tried the Friday night seafood buffet which is fantastic. Its location is right near to the Chiang Mai night market and it's convenient. The hotel swimming pool is great but just because we came here during winter and Chiang Mai temperature is kind of ＜20C making swimming quite impossible. Good thing is there's a hot tub small pool besides the swimming pool so its nice.