Shangri-La Chiang Mai

The hotel was excellent. Every accommodations addresses. Staff was professional and very kind. The facilities are beautiful, very clean and well taken care of. I want to extend a special thanks to Alicia, our room housekeeper. She was very cheerful, attentive, and stopping by periodically to see if we needed anything. She left us towel designs everyday. We felt very taken care of.

We spent a few days in Chiang Mai on our way to Koh Samui and chose to stay at Shangri-La…and we’re so glad we did.||From the moment we arrived, the staff made us feel genuinely welcome. Everyone we met was warm, professional, and truly attentive, always ready with a kind smile or helpful tip. Their hospitality really made our stay feel special.||The hotel is a lush green sanctuary right in the heart of the city. Our room had a beautiful view overlooking the tropical gardens and pool. Waking up to that peaceful, vibrant greenery was one of the highlights of our trip. It felt like we had stepped into a tranquil escape, even though we were right in the center of Chiang Mai.||We also loved how close the hotel is to the Night Bazaar, just a short walk brought us straight into the energy and colors of Chiang Mai’s evening life.||A heartfelt thank you to Gabriele Lombardo, the General Manager, for personally checking in on us and sharing excellent recommendations. Everything he suggested helped us experience the best of the city in just a few days.||This wasn’t just a hotel stay, it was a moment of calm and comfort on our journey. We left feeling recharged and already thinking about when we can come back.

The most important thing for any business visit is the people of course. From the time I entered the Shangri-la Chiang Mai, I was greeted by the wonderful bell boys and Ms Elaine Leong, Director of Commercial Sales & Events. She personally escorted me to the Club Floor and made sure the check-in was a breeze - and it was! Meetings with Ms Chananporn Inchuen, Event Manager | Shangri-La Group - helped put my mind at ease as we're holding a conference at the hotel in August. The attention to detail is worth mentioning. Staff at the Club Floor were very welcoming and helpful. It's amazing they can remember your name, when they meet so many people each day. Also caught up with the Mr Aries Boo (F&B Director) and Mr Gabriele Lombardo, the General Manager who stopped by during breakfast to make sure I was taken care of. I had a very pleasant stay.

What can I say other than Wow! A classic styled hotel slighted dated however inaccurate. Super clean and very well maintained. Super helpful staff. Kids pool area clean and supervised with water slide and water bucket splash that gets a laugh. Every 18 mins or so! I counted while super relaxed on the sunbed and out door jaquizy. Always wanted to stay in one of these hotels and I have no regrets staying in one again.

Great stay for 3 nights. Staff and all are so friendly. ||Not personally a fan of the ‘Lana’ stying, but that wont make a difference to your stay. ||Pool was good, and great to see a hotel pool that was 2.5m in depth - makes swimming much more enjoyable.||No plug sockets by the bed. ||We did have one issue where one night we had very ‘noisy neighbours’ (yes a very British thing to say!) but we told management and they were very apologetic and took steps to rectify and even gave us a 5pm next day checkout which was very handy for our onward journey. ||Overall a very pleasant stay and would highly recommend!

I stayed at the Shangri-La for five nights. Overall, the experience was good, but to be honest, I expected a little more. The rooms are spacious and comfortable, but the hotel is starting to feel a bit dated in some areas. Breakfast is decent, though not particularly memorable. One thing that stood out was that several items—like fruits or hot dishes—were missing for over 15 minutes during breakfast service, and no one seemed to be refilling them, even though it wasn’t yet peak time. That said, the staff were excellent—professional, friendly, and always helpful. It’s also a great hotel for families with children: the kids' club offers activities twice a day, and the pool is clearly designed with little ones in mind, featuring a big slide and lots of fun water features. In short, a pleasant stay—especially for families—but not quite the exceptional experience I had hoped for.

We had a great experience in Shangri-La. The service was 10/10. Everything was taken care of, anything we needed was done very quickly without any hassle. The staff were all very friendly and polite. They gave us recommendations for places to eat and also booked it for us. We booked the executive suite where we had happy hour where food and drinks were all free! Would definitely come back again next time we’re in Chiang Mai!

LocationSituated on Chang Klan Road, the hotel provides easy access to Chiang Mai’s attractions, including the Night Bazaar. While it’s slightly removed from the old city, guests appreciate its central yet tranquil setting. CleanlinessThe hotel maintains high standards of cleanliness, with guests frequently praising the immaculate rooms and public areas. ServiceService is attentive and professional, reflecting Shangri-La’s commitment to hospitality. Staff are known for their friendliness and efficiency, enhancing the overall guest experience. FacilitiesThe hotel boasts extensive facilities, including Chiang Mai’s largest free-form swimming pool, a well-equipped fitness center, and the renowned CHI Spa. Guests can also enjoy amenities like a tennis court, steam rooms, and a variety of dining options. Overall, Shangri-La Chiang Mai combines comfort, convenience, and top-tier amenities, making it a standout choice for travelers seeking a refined stay in the city.