Shangri-La Chiang Mai

This was our tenth visit so something to celebrate! We never tire of visiting this hotel and have, in fact, already arranged our next visit.||I’ve said this before but this is a seriously good hotel with helpful, friendly and attentive staff.||Check in was efficiently carried out as was check out. Our luggage was delivered promptly to our room and the room itself was serviced to a high standard by the often forgotten housekeeping staff. It was good to see a move away from individual toiletries thus reducing the use of plastics and presumably other changes will soon be made as in other Shangri-La hotels.||The lobby area was beautifully decorated with many displays of bamboo ornaments…there are obviously some very talented people in Chiang Mai.||Breakfasts were taken in Kad Cafe. There was a wonderful array of dishes including a wide variety of breads and sweet treats available so it was truly international. The staff were amazing! Constantly on the move so that used crockery was cleared promptly and tea/coffee replenished without any delay. Whoever is responsible for their training should be congratulated!||One of the highlights of our stay was the Moroccan/Mediterranean buffet. What a feast! Food from all corners of the Mediterranean with the emphasis on a number of Moroccan tagines. We were sorry when we could eat no more! What a splendid evening so a huge thanks to all the staff involved in catering.||Of course, there a many people who work mainly unseen but contribute to a memorable stay. Although we are not pool people, the facilities certainly looked inviting and would be ideal for families with young children. ||Another advantage of this hotel is that it is situated quite near the airport and a short taxi ride from the old city with its many attractions. ||We will see you at the end of August!

Location is very good. Not too close to the hectic night market area but definitely with in walking distance (10min).||Check in and out is smooth and the front desk is very kind, friendly and helpful. ||Breakfast at Kad Cafe is pretty good with lots of north eastern Thai food selection change daily. Service staff are friendly and efficient. Particularly Mr Boo and Khun Tank, they are so genuinely friendly and always chat with my family and I to find out our itinerary of the day and if anything else they could provide to elevate our dining experience. ||The swimming pool is another highlight during our stay. Kids love the water park like theme. It’s big and relaxing to be there.||Overall, SLCM is a very beautiful resort style hotel, rooms are spacious and well maintained. More importantly, friendliness of staff really make our stay experience so fabulous.

The hotel was excellent. Every accommodations addresses. Staff was professional and very kind. The facilities are beautiful, very clean and well taken care of. I want to extend a special thanks to Alicia, our room housekeeper. She was very cheerful, attentive, and stopping by periodically to see if we needed anything. She left us towel designs everyday. We felt very taken care of.

I stayed at the Shangri-La for five nights. Overall, the experience was good, but to be honest, I expected a little more. The rooms are spacious and comfortable, but the hotel is starting to feel a bit dated in some areas. Breakfast is decent, though not particularly memorable. One thing that stood out was that several items—like fruits or hot dishes—were missing for over 15 minutes during breakfast service, and no one seemed to be refilling them, even though it wasn’t yet peak time. That said, the staff were excellent—professional, friendly, and always helpful. It’s also a great hotel for families with children: the kids' club offers activities twice a day, and the pool is clearly designed with little ones in mind, featuring a big slide and lots of fun water features. In short, a pleasant stay—especially for families—but not quite the exceptional experience I had hoped for.

From the moment we stepped into Shangri-La Chiang Mai, we were enveloped in genuine warmth and hospitality. You could feel the soul of the place — a welcoming energy that radiates from every corner, from the front-of-house staff to the team working behind the scenes. Everyone we encountered was incredibly attentive, always smiling, and truly went above and beyond to make our stay memorable.||As first-time visitors to Chiang Mai, our experience couldn’t have been better. The rooms were not only beautifully appointed but also came with thoughtful welcome baskets and chocolates — a rare and heartwarming touch that many hotels have long forgotten. It felt personal, sincere, and luxurious all at once.||Dining at the hotel was another highlight. Great food paired with exceptional service made every meal a delight. It’s clear that excellence is not just a standard here — it’s a culture.||We were also fortunate enough to have a conversation with the General Manager, who was an absolute gem — warm, gracious, and passionate about what he does. A special shoutout to Elaine, our amazing host, who made us feel right at home throughout our stay.||Thank you, Shangri-La Chiang Mai, for an unforgettable experience. You have truly lived up to your name — a paradise on Earth. We’ll be back.

Highly recommend for family trips. We had a wonderful stay at the Shangri-la. They have great staffs (special thanks to Joe and Kate), tasty food and thoughtful service in the Horizon club. We also enjoy the facilities a lot. Thanks for creating such sweet memories for our family.

LocationSituated on Chang Klan Road, the hotel provides easy access to Chiang Mai’s attractions, including the Night Bazaar. While it’s slightly removed from the old city, guests appreciate its central yet tranquil setting. CleanlinessThe hotel maintains high standards of cleanliness, with guests frequently praising the immaculate rooms and public areas. ServiceService is attentive and professional, reflecting Shangri-La’s commitment to hospitality. Staff are known for their friendliness and efficiency, enhancing the overall guest experience. FacilitiesThe hotel boasts extensive facilities, including Chiang Mai’s largest free-form swimming pool, a well-equipped fitness center, and the renowned CHI Spa. Guests can also enjoy amenities like a tennis court, steam rooms, and a variety of dining options. Overall, Shangri-La Chiang Mai combines comfort, convenience, and top-tier amenities, making it a standout choice for travelers seeking a refined stay in the city.

A Return to Familiar Smiles.. ||It’s been two years since our last visit to Shangri-La Chiang Mai, and we were once again warmly welcomed with the signature Thai smile. The hospitality from the reception and Horizon Club team remains as gracious as ever — it truly feels like returning home.||Check-in went smoothly, and the team was attentive as always. However, we did notice a few things that could benefit from attention. The in-room digital lock occasionally malfunctioned, and several wall switches were loose or worn. We raised this with Sarah from the Horizon Club, with another issue of the loosened wall switch, who responded promptly and arranged for repairs. While the lock issue was explained as a “resetting problem,” we couldn’t help but feel it might be a bit more, especially with our background in digital lock manufacturing. Regardless, we appreciated the swift action taken by the staff.||That said, it was a little disheartening to see signs of the property aging - the once grand interiors now appear somewhat tired. The lobby lounge, for instance, felt unusually dim in the evenings, and much of the furniture seemed overdue for refreshing. These elements stood in contrast to the vibrant experiences we’ve had here in the past.||Still, the heart of Shangri-La remains from its team of people - the employees! |From the kitchen team who crafted an excellent Khao Soi and Kaeng Hung Lay Moo, to the attentive housekeepers and friendly lounge and restaurant staffs - every team member we encountered carried the spirit of hospitality with pride. Their warmth and dedication shine through, even in challenging circumstances. They are the reason we continue to return and recommend Shangri-La to our friends.||We sincerely hope the management will take note of the valuable feedback from loyal guests and hardworking staffs to refurbish the building and the interiors.|A revitalization of the physical space and a return to the signature sensory touches, like the memorable Shangri-La scent upon arrival would restore the hotel’s full charm and identity.||To all the staff: thank you for your continued commitment. Your smiles and service made our stay meaningful. We genuinely look forward to returning and seeing Shangri-La Chiang Mai thrive once again, with lights shining bright across every corner.