Shangri-La Chiang Mai

Super warm hospitality and def embodied the Thai culture, everyone is smiling and always checking in on us. Special shout out to Joe the housekeeper on our floor. He really made the hotel stay a much much nicer stay. He cleaned our rooms not once but sometimes twice in a day! Min was also another true ambassador for the hotel and Chiang Mai. Recommending us to few areas and always making sure we are looked after.. We had the horizon club and thought it was great value they had breakfast, tea and happy hour. The rooms was nice and spacious with all the amenities provided. Thanks for a wonderful stay.

I visited the Shangri-La for a business trip and had a fantastic stay in a room on the 12th floor. There was a small hiccup during check-in, but the team resolved it quickly and genuinely cared. Slept like a king (very comfortable beds). The desk and Wi-Fi were great for getting some work done in the early mornings. Breakfast was amazing, with lots of healthy options. The team was welcoming, caring, and on point. Big thanks to the team!

Very comfortable hotel in Chiang Mai! Everything was perfect and our special requests were accommodated by the hotel. The hotel and room overall is very clean. They also have a large outdoor pool, slide, and kid’s play area. Additionally, there is a health club(no extra cost for hotel guests), with a gym, jacuzzi, sauna, and steam room! The buffet has so many options and the food is absolutely delicious! The crispy bacon was so fresh and tasted like real bacon! Some of the facilities like the room, pool, and health club are a little outdated, but well maintained so it’s still very nice.

We love coming to Chiang Mai and staying at Shangri La. There’s something about this superb hotel that make us want to return. I think this was our 11th visit! I’ve probably said most of this review previously but I’m not worried about repeating the many positives found here. ||First of all the staff…security, bell boys, reception, housekeeping, restaurant, catering and all those working out of public view…everyone works to enhance guests’ experience…and in our view they succeed.||Our room contained everything needed to make our stay comfortable and the twice daily service by housekeeping ensured our comfort was maximized. ||Around the hotel, particularly in the extensive lobby area, there are some beautiful artifacts it’s a very comfortable place to sit whilst waiting for transport. ||Although, on this visit, we didn’t make use of the lobby lounge, we have in the past and certainly recommend it. The Lanna style Kad cafe (reviewed separately) is where breakfast is taken and a very fine breakfast indeed. So much variety of international foods with hardworking staff is the perfect start to any day. Dinner is also available here and again is highly recommended. There are certainly some talented chefs!||Although we’re not poolside people, the facilities provided are first class and adjacent to the pool, is the Spa.||If you do have any concerns about any aspect of the hotel, rest assured they will be dealt with promptly.||We can’t recommend this Hotel enough and thanks to everyone for making our latest stay so memorable. ||We will be there, once again, for Christmas.

The massage facilities at the Shangri-La Chiang Mai are very comforting. Peaceful, serene and relaxing.|I firstly had a Thai body massage and the following day a foot massage. Very different and better than many I have had on the street.|Both massages were by Praew. She certainly has the strength to really dig in. Praew is a very strong massager but also knows when to ease off a little. And when to concentrate on areas that require further work. |Both Massages were very, very good and I certainly can recommend her.

AMAZING HOTEL!!! From start to finish the staff was from the best I’ve ever experienced! They upgrade us to a better room just because it was available that’s the kind of hotel they were always looking to help. From when we got there late at night they right away helped with luggage and sent it up to our room. Every time we arrived at the hotel through out our stay the staff was quick to take any bags and help us inside with a smile. When we’d leave they’d open the door and smile as well. The room was bigger than I expected and very CLEAN! They are super kid friendly, providing a crib, baby bath, baby shampoo and baby lotion. The staff smiled and said hello every time you passed them and were so friendly. My baby threw up in middle of the night and I called for a new crib and within 10 minutes I received it. The pool area is great it had a kid section and a really big swimming pool and slide to accommodate the many guests. I would recommend this hotel to anyone I can and would definitely return.

AMAZING EXPERIENCE. All staff were amazing. From the concierge service at the airport to check in and then the service and information around the hotel. The staff were out of this world. At check in we were offered an upgrade to horizon club which enables free lounge access to soft drinks and 5.30-7.30pm cocktails and snacks. The staff around the hotel were so friendly and helpful. They recommended some amazing restaurants and temples to visit. The hotel was clean and the best experience we have had on our travels

We were excited to stay in a Shangri-La hotel but the experience was extremely disappointing. Whilst the service is quite good the hotel is extremely dated with stained flooring, walls and visible signs of dilapidation like cracks in walls. Our room had a damp mouldy smell which seems to be a recurring issue for other guests who mention seeing dehumidifiers littered throughout hallways. The rooms are poorly insulated from sound and noise, every morning and late at night we could hear people talking or kids screaming from the hallway. We also could hear people walking above our room. The rooms are large but dated and the hotel needs a major refurbishment.Quite frankly if I was the operator of this hotel group I would be embarrassed to have a hotel in this condition under my brand name which claims to be the best of the best when it comes to hotels.