Shangri-La Dubai

This is a nice hotel, decent, relatively near the center (Dubai Mall, Burj Khalifa) with great views. Many restaurants down below, a drugstore and cafes. A metro station is near as well. The Museum of the Future can be quickly reached by car in like 5-7 Minutes. The hotel structure in itself, feels a bit old. One can see and feel the wear and tear from its age. We booked the room with the Burj Khalifa view and it was really nice. They also gave our other family member an upgrade so we can have rooms beside each other, which we appreciate a lot. The hotel in general is clean. The pool offers nice views and has a decent size. The staff are attentive and friendly. One star less because of the breakfast buffet. There was a good variety but the taste missed somehow. Many food choices were salty and didn‘t taste fresh. When we asked for fresh pancakes or a different fruit, they however did their utmost to give us what we wished for or offered other options. The staff really are great here and i would definitely stay here again.

We’re visiting from Canada and wow, just wow! This is one of the nicest hotels I’ve ever stayed at! The hotel and rooms are stunning and luxurious, but what truly sets apart this place is the staff. Every single person working at the hotel, from the valet, front desk, and house keeping staff are extremely friendly, professional and just incredible at what they do. Hospitality at its finest. 10/10 ⭐️ When we visit Dubai again, we will definitely stay here!

The hotel staff here in shangri la are always nice and friendly. The experience in here can be described in two words, luxurious and comfortable. From the reception till the room everything was very great and very comfortable place to stay. Everyone treats us very nicely.|Even housekeeping, They make sure that our room looks nice and comfortable. |Special thanks also to Larry the porter man, who was very funny and kind.||Also the hotel is close to Dubai mall with shuttle service to the mall. The driver Hanif was so kind and very friendly. |I would also like to thank Khodarahm, the door attendant, the kind man who gives everyone nice smile.|We will always choose this hotel not only because it’s a nice hotel, but also because of the staffs who treats the guests special. |I will highly recommend this hotel.

Truly an amazing stay at Shangri La in Dubai. We only stayed one night, but it honestly felt so special. From the moment we walked in, everything was just perfect. Beshoy at the front desk was the kindest person, so welcoming and genuine. He really made us feel cared for, and we’ll always remember that. When we got a little surprise in our room that was waiting for us, we were genuinely touched. It’s little things like that that make a stay unforgettable. We felt at home, but in the most luxurious way. Can’t wait to come back!||

Lovely Property and Amazing Staff. The Shangri La Dubai is in an excellent and central location. Rooms are up to the highest 5 Star standards. Very modern and well equipped with everything one could desire. The staff make this hotel even better. I found everyone to be genuinely helpful and kind. They went out of their way to make my experience extra special. Very well done! I will certainly come back in the near future.

Shangri-La is a wonderful Hotel. I have had the opportunity to stay and dine in several restaurants at the hotel which are all very good and unique in its own way. Despite it being an old tower, its maintained very well. The staff are highly professional and well trained, embodying the essence of world class service. One individual who stands out is a gentleman stationed at the main entrance named Mr. Khudaraham. His consistently positive, friendly, and professional demeanor leaves a lasting impression. His patience and dedication to customer service are truly commendable. Kudos to him and to the hotel management for retaining such exemplary staff who uphold the high standards and customer service values synonymous with the Dubai hospitality market.

This is our third time at Shangri-La Dubai for the past two years, and they never fail. |The pool staff, rooms/housekeeping, reception/check in and out and Hanif the shuttlebus driver are just great. |All of the staff are very serviceminded. ||I would like to make special thanks to Khodarahm, the door attendant. He is a genuin and kind person, he shows that he cares about each and every guest at the hotel. |Every time he sees us, he always comes with a welcoming smile and asks about our vacation and how we are doing. |He genuinely cares about YOU as a humanbeing and not just as a guest at the hotel. |Khodarahm, thank you very much for being who you are, thanks for making our stay excellent and keep up the goodwork brother😊👏👏👏||To the future guests, book your hotel now at Shangri-La Dubai!||I’m adding a picture with Khodarahm’s permition.

My husband and I travelled over from Australia in February this year. We immediately felt welcomed by Staff their service was the best we have ever had at any place we have stayed. I honestly loved they all went above and beyond for us. We booked the horizon premier suite. The daily surprises from the cleaning staff with "suprise" flowers on my bed and towel animals were a lovely touch. The Horizon club staff were amazing Maya. Keith,Saw all were wonderful every morning we were greeted and a lovely smile from the concierge staff and the horizon team which made our day so much better. The door man were very attentive and made sure we were looked after put us into the taxi asked where we wanted to go. Opening doors walking us to the lift and pressing the button. Service was a very big highlight of this establishment. The food was amazing every day in the horizon afternoon tea and evening canapes were made fresh by the pastry chef and all different savoury and sweets awaiting to tempt the taste buds. The evening cocktails were wonderful. We met the manager "Chris" who was down to earth very helpful and sat down for a chat with us. I Thank you Shangri-la Dubai for making this a very special trip for us both and I will return one day.