Shangri-La Dubai

Lovely Property and Amazing Staff. The Shangri La Dubai is in an excellent and central location. Rooms are up to the highest 5 Star standards. Very modern and well equipped with everything one could desire. The staff make this hotel even better. I found everyone to be genuinely helpful and kind. They went out of their way to make my experience extra special. Very well done! I will certainly come back in the near future.

My husband and I travelled over from Australia in February this year. We immediately felt welcomed by Staff their service was the best we have ever had at any place we have stayed. I honestly loved they all went above and beyond for us. We booked the horizon premier suite. The daily surprises from the cleaning staff with "suprise" flowers on my bed and towel animals were a lovely touch. The Horizon club staff were amazing Maya. Keith,Saw all were wonderful every morning we were greeted and a lovely smile from the concierge staff and the horizon team which made our day so much better. The door man were very attentive and made sure we were looked after put us into the taxi asked where we wanted to go. Opening doors walking us to the lift and pressing the button. Service was a very big highlight of this establishment. The food was amazing every day in the horizon afternoon tea and evening canapes were made fresh by the pastry chef and all different savoury and sweets awaiting to tempt the taste buds. The evening cocktails were wonderful. We met the manager "Chris" who was down to earth very helpful and sat down for a chat with us. I Thank you Shangri-la Dubai for making this a very special trip for us both and I will return one day.

We have stayed at Shangri-La Dubai many times, and every single visit amazes us with its wonderful hospitality.||First of all, I would like to give special thanks to the Front Office team for always providing us with a beautiful room according to my preferences — higher floor with a stunning view of Burj Khalifa. Many thanks as well to the Bellboy and Concierge teams for their kind assistance with our luggage.||The room was spacious, comfortable, and spotlessly clean. A big thank you to the Housekeeping team for their excellent work. During our stays, we’ve been on different floors, and I would like to personally mention and thank Sara, Islam, Nisan, Vivek, and Mahanada — even though they work behind the scenes, their efforts make all the difference. The rooms were always immaculate, and the team was consistently friendly and professional.||The mornings were one of my favorite parts of the stay — starting with meeting the lovely Olega in the lobby, followed by an amazing breakfast with a wide variety of food options. Although I miss some of the hosts from our previous stays, the new team members are doing a fantastic job. Special thanks to the new manager, Mr. Daniel, who is very friendly and professional, treating every guest with great respect. Thanks as well to the chef and the entire breakfast team for making each morning special.||The highlight of our stay is always the Club Lounge. Besides the delicious snacks and bites prepared by the talented Chef Dipen, the entire team — Janneth, Saw, Nickil, Keith, and Chris — make us feel right at home. I love spending time there, having lovely chats while enjoying tasty bites.||There’s really nothing more to say except: well done Shangri-La Dubai for always making our stays so memorable and beautiful. We are already looking forward to our next visit.

As soon as I arrived at the hotel, I was guided by Kiana who immediately assisted me with my check in and guided me to the lounge where I was received by Zineb with a lot of warmth and enthusiasm. Check in was smooth and flawless without a glitch and was offered a welcome tea by Nikhil which was brought to me by the always smiling Karim. While I was enjoying my tea, my bags found their way to my room and I barely needed to lift a finger or request. During happy hours I was welcomed by Janeth and Karim and I had an amazing evening tea and was able to watch the sunset from your lounge sipping on a nice glass of pristine Chardonnay brought by Saw . The next day I had breakfast where I was greeted by Janeth and was treated to a delightful breakfast. I must mention whenever I was in the lounge , your staff Zineb, Janeth ,Chris , Imaya , Erika , Karim, Kapila ,Saw or Nikhil were always there to greet and enquire regarding the food and any other needs that may make my experience more enjoyable. Dinner was at your restaurant Hoi an , where I was seated by your Staff Zin who was an absolute star and brought my food without any delay and with a big smile , it was a pleasure to meet chef Linh who showed his love for cooking with a perfectly balanced prawn soup and seafood noodles. He personally brought me the creme brulee which was recommended by Zin which was absolutely amazing! Chef Linh's love for cooking was evident with the perfection that he exhibited while treating the protein; absolutely succulent juicy prawns in the soup with a hint of acidity and freshness from the lemongrass and coriander, the flavours were so well balanced I finished the soup in no time ; the seafood noodles were like an adventure to the sea , mussels , scallops , everything was cooked to perfection and the flavours exemplary. The interactions I had with all your team members was an experience I shall always cherish . I felt comfortable, welcomed and never had a reason to request anything as your staff had thought of everything beforehand. The room was spotless and clean and was very cozy , I enjoyed the view of the sea and the sunset ! I shall definitely visit again !

The Shangri-La Dubai delivered an absolutely phenomenal experience, largely due to its incredible staff. Moeen at the concierge desk was a true lifesaver, consistently going above and beyond with his insightful suggestions and efficient assistance. Our journeys were always smooth and pleasant, thanks to the incredibly friendly and reliable Hanif, the shuttle bus driver. And the meticulous attention to detail from Om in housekeeping ensured our room was always a serene and spotless sanctuary. Every interaction was a testament to their dedication, making this stay truly luxurious and deeply memorable. Highly, highly recommended!

I recently stayed at the Shangri-La Hotel in Dubai during a work trip, and the experience was nothing short of exceptional. From the moment I arrived, the professionalism of the staff stood out—they were courteous, attentive, and incredibly efficient, making check-in and every interaction smooth and pleasant. The service throughout my stay was impressively quick and consistent, whether it was housekeeping, room service, or any other request. As someone visiting for work, I truly appreciated how seamless everything felt, allowing me to focus on my meetings and commitments without any hassle. One of the highlights was definitely the food, especially breakfast. The spread was outstanding, with a wide variety of fresh, delicious options that catered to every preference. Whether I wanted something light or a hearty start to the day, it was all there, beautifully presented and full of flavor. Overall, the Shangri-La Dubai offers an elegant, comfortable, and highly professional experience. I would absolutely return, whether for business or leisure.

Simply the best rooms, spacious and very clean. Great services, especially the access to the club lounge where every day they serve excellent snacks and drinks. |Magnificent view of Burj Khalifa and the city.|The only negative point is that if you are at the pool, every time you have to go up to the lounge to get the included drinks. They should instead make a service specifically for people who have chosen the club rooms.|Overall is very recommended

I recently had the pleasure of staying at the Shangri-La Hotel, and I must say it was an exceptional experience. I would like to extend my heartfelt thanks to Farah, the Sales Manager, for her outstanding assistance. The staff at the reception and the lounge were incredibly welcoming and professional, making me feel right at home. The food was exquisite, offering a delightful variety of flavors. My suite was immaculate, well-arranged, and equipped with all the amenities I could ask for. The overall ambiance and attention to detail truly made my stay memorable. I highly recommend the Shangri-La Hotel to anyone seeking a luxurious and comfortable experience.