Shangri-La Dubai

This is my second stay in this hotel and I love it. It has one of the most beautiful views of Dubai. That’s why I like to stay at the Club rooms in the high floors, which give you complementary access to the Horizon pool and to the Club Lounge with breakfast and evening snacks and drinks. The service is of high quality, the staff is attentive, friendly and professional. The Horizon 42 bar at floor 42 offers a unique view at sunset. The Balcony bar on Floor 1 has a great selection of beers and cigars. The Chinese restaurant Shang Palace has a great selection of dumplings.

My stay at the Shangri-La Dubai wasn't just a hotel visit; it was the kind of wonderfully smooth experience that makes a trip memorable. From the moment I walked in, greeted by that signature, understated fragrance and genuinely warm smiles, I felt instantly at ease. The room was a sanctuary of calm – spotless, incredibly comfortable, and with a breathtaking view of the Burj Khalifa that never got old. What truly set it apart, though, was the people. Every request was met with a "certainly, madam" and a sincere desire to help, from the concierge who secured a last-minute dinner reservation to the housekeeping staff who left thoughtful little touches. The location is perfect, right on Sheikh Zayed Road, putting you in the heart of the city's energy yet letting you retreat into utter tranquillity. Whether it was sipping coffee at the Dunes Cafe or watching the sunset from the pool, the entire atmosphere was one of refined, unpretentious luxury. It felt less like a corporate chain and more like a impeccable service. I left not just rested, but genuinely delighted – it’s the hotel you find yourself recommending to friends, because it simply gets everything right.

Great place, great service. The staff has been welcoming ever since we walked in. Front desk was warm and welcoming, Great views of the Burj too especially from the pool floor number 4. Their security is super friendly too! Special shout to Mr. Rajinder who always has a smile on his face and very customer oriented. He has great presence of mind and made our stay very enjoyable!

Truly a luxurious and memorable experience staying at Shangri-La! The Horizon Club service was top-notch. Our room offered breathtaking views of the Burj Khalifa, was very comfortable and luxurious. The breakfast buffet and lounge food were absolutely amazing, offering a wide variety of delicious options that made every meal a delight. A special thanks to Keith, Nikhil, Imaya, Saw and Erika for their warm, attentive, and friendly service. They truly made our stay personal and memorable.

Best Hotel Stay We’ve Ever Had – Truly Exceptional||||We have stayed at hundreds of hotels around the world, and Shangri-La Dubai was hands down the best stay we’ve ever experienced.||||We were fortunate to be there for the tree lighting ceremony, and what an incredible evening it was – beautifully organised, festive, and truly special. The entire hotel had such a warm December atmosphere, and it was clear how much care and effort the management team put into making the experience memorable.||||A special mention must go to Khodraham, the doorman, who greeted us every single day like family. His warmth, kindness, and genuine care made a huge difference to our stay. In fact, the entire staff were exceptional – nothing was ever too much trouble, and the level of service was consistently outstanding.||||Our 3-year-old daughter was treated like royalty, which meant the world to us as parents. That level of attentiveness and kindness is rare and truly sets this hotel apart.||||The rooms were modern, spotless, and impeccably maintained – absolutely nothing to fault.||||We will return every time we are in Dubai without hesitation. Shangri-La Dubai sets a gold standard for hospitality, service, and family-friendly luxury. Highly, highly recommended.||||⭐⭐⭐⭐⭐

Me and my husband had an absolutely amazing stay! From the moment we arrived, everything exceeded my expectations. The property was spotless, beautifully maintained, and incredibly comfortable. The location was perfect—quiet, convenient, and close to everything we wanted to explore. Every detail, from the cozy furnishings to the thoughtful amenities, contributed to a relaxing and enjoyable experience. We truly couldn’t have asked for a better stay. I’m already looking forward to coming back and would highly recommend this place to anyone looking for a wonderful getaway!

Our stay at Shangri-La Dubai was peaceful and overall very pleasant. However, we did notice a few maintenance and housekeeping issues that we felt were not up to the usual 5-star standards. Based on our past experiences with other luxury hotels, we expected more consistent attention to detail. Nevertheless, many teams at Shangri-La truly made our stay memorable, and we would like to highlight their excellent service. During our reservation, Mr.Akram assisted us with a smooth booking process and ensured all our arrival details and preferences were confirmed perfectly. Horizon Club Team – Mr.Nikhil & Team During check-in, Nikhil and his team ensured a smooth Horizon Club experience. Every time we visited the Horizon Club dining area, they welcomed us warmly and helped us with our requests without hesitation. Their service was outstanding, and we appreciate all their efforts. Concierge Team – Mr.Hareed & Team We received many parcels during our stay, and the concierge team consistently delivered everything to our room with a smile and great patience. Their positive attitude and respect toward guests truly stood out. A special thanks to Mr.Hareed and his team for helping us pack our shopping items neatly and securely. Welcome Greetings Team and Guest Relation Team– Ms.Elizabeta & Team From check-in to check-out, the welcome team ensured a smooth arrival and departure. My kids especially enjoyed spending time with them—their friendliness and affection were incredible. They showed genuine love and warmth, which made our children feel very special. We have attached a few photos as well to show our appreciation. Restaurant Team – Mr.Pradeep & Team The restaurant staff were polite, attentive, and always ready to assist. We appreciate their hospitality throughout our stay. Concerns With Housekeeping Our only concerns were related to the housekeeping team: As per hotel guidelines, bedding linens should be changed every two days, but ours were not changed until we informed the staff. We had requested kids’ blankets, but the same blanket remained for six days without replacement. Only after informing Nikhil from the Horizon Club did the housekeeping team finally address the issue. Additionally, essential toiletries such as shower gel were not refilled for three consecutive days—even after room makeup. When we reported this, the issue was resolved. These concerns reflect our personal family experience, and we understand that experiences can vary from guest to guest. We hope this feedback helps in improving the consistency of housekeeping services.

We stayed at Shangri-La Dubai for 7 nights during our first trip to Dubai, and the experience was truly memorable. The Burj Khalifa and skyline view from our room was absolutely stunning and a real highlight of our stay. The staff at the entrance and reception were warm and welcoming, especially with the kids, which we truly appreciated. Breakfast was very good with friendly, service-oriented staff genuinely willing to help, though we felt the menu variety could be expanded or changed slightly over longer stays. We travel widely and appreciate good hospitality, and a special mention goes to Chef Sreejith, whose warmth and personal attention made our breakfast mornings special and added a level of care that is rare to find. Overall, a wonderful stay and would love to return.