Shangri-La Hotel, Beijing

- Location is somewhat remote. A car is always needed to get to a mall or something. - Nice, classical room, but mold in the shower silicon. Clean, but mold in showers. Air condition too noisy to get sleep - needs to be switched off. One night cigarette smoke entered from a surrounding room through the air condition system. - Food at lobby lounge lacks taste and is overpriced. - Pool is spacious, well maintained and guarded. Mostly visited by locals. Special lanes for sport swimmers. - Gym spa is full of local members who leave their garbage and towels everywhere. Whirlpool lacks of hygiene. Showers moldy. Some people use their phones and spit on the floor. - English language skills of the personnel quite limited. Tiring to communicate for a foreigner. - At the executive lounge some guests wear flippers and a kind of sportswear, watch movies without headset and carry food away in their pockets. - Overall not the expected experience for a five stars hotel.

Lovely, lovely hotel. The rooms are large and spacious. We had two inter connecting rooms Ona high floor and we felt like we were in an apartment.||The buffet breakfasts are brilliant. Plenty of choices and the food is great. Separately, a special mention to the Shang Palace. We had dinner there on our first night and the food was fantastic.||The Lounge has live music- Wednesday to Saturday. The lady playing the piano on our first evening- 4 July was amazing. My wife and I sat with our drinks and listened to her hoping the music would not end.||Service at the hotel is great. Special thanks to Faye at the check in who helped with the currency change. Freddy at the Shang Palace who was super helpful in getting my points added even after I lost the receipt and Marianne who was our server at the Shang Palace. There were several others too, I did not note the names. ||Thanks Shangri La Beijing. We hope to be back one day.

Shangri-La Hotel, Beijing is well balanced between affordability and luxury. Located at the core location of West 3rd Ring, there are many shops and restaurants that meet your requirements. The room is a bit small and outdated (particularly bathroom), but the service is unbeatable. I love their garden the most!

Alice Zhang is super friendly, helpful and caring. ||She arranged a playhouse for my kid and lovely panda biscuits in the room. And a birthday cake for our celebration ! ||It was such a wonderful hotel that we stayed in Beijing !

Beautiful hotel with spacious and comfortable rooms. The staff are wonderful, going over and above to meet your needs, something you won't get in any other hotel! This was our first stay at Shangri la and won't be our last!

Few staff members speak reasonably well English. I think I was the only non- Chinese guest. Also, I do not like the carpet everywhere. There are tons of more modern hotels in Beijing. Airport pick up was great.

I had a truly wonderful experience at Shangri-La Haidian Beijing. From check-in to departure, every detail was handled with warmth and professionalism.||A special highlight was the Executive Lounge — the staff there treated us like royalty. The service was attentive, the food and drinks were always replenished promptly, and the atmosphere was calm, elegant, and inviting. It made us feel genuinely welcomed and valued throughout our stay.||Thank you to the entire Shangri-La Beijing team for delivering such an exceptional hospitality experience. I look forward to returning on my next trip to Beijing.

Excellent hotel ! Excellent service ! Excellent food ! But location is NOT so good . You need a taxi to go to shopping Malls . You need Taxi if you want variety of restaurants. You need Taxi if you need some essentials, or specific needs. I gave this hotel 5 stars. But remember ; if you came for shopping= and you roam around shopping Malls= you may need a taxi several times per day. Take it into consideration. Bottom line ; I recommend this hotel. It's 5 stars hotel. But= if you have to come & go several times per day= either rent a car, or use taxis. 7 June 2025