Shangri-La Hotel, Beijing

The hotel's chinese garden is very nice and neat. This is a beautiful hotel, vast, grand and artistic. Room and bathroom are a bit old-fashioned but clean and no smell of smoke. Breakfast is excellent for an elderly person like us. So much choices and taste like home. The heated 1.2m swimming pool can be crowded during the day. The changing room and the jacuzzi are very good. The hotel is near a subway station which lead us to Daxing Intl airport without suffering the heavy unmoving traffics. This hotel is just 8.5km to the Summer Palace but it is closed every Monday.

Quality of the facility is real good. If they have good English speaking staff, it would be better. Food/ breakfast is also fully Chinese centric. Being an Indian and Muslim, I had a very little choice for food and I rate them on 1 on 5 for food. Hotel lounge and reception area is really awesome.

Absolutely incredible hotel! Beautiful rooms and beautiful amenities. When we arrived, our room was not yet ready but we were upgraded to the premium lounge access and able to enjoy happy hour and breakfast each day of our stay. We only had to wait about 15 min for our room to be ready but this was such a nice perk and benefit to make up for it! The food was delicious and staff were all so friendly. We also got a couples massage on our last night and it was seriously the best massage I've ever had. Highly recommend!!

I had a lovely 1 night stay at the Shangri La Beijing. Staff / service was definitely a real highlight of this short stay. At check in I was offered a 350RMB upgrade to a Valley Wing Premier Room. Originally I was booked in the cheapest room with no breakfast. Given the upgraded room was larger, had club lounge access (including dinner), and breakfast, I accepted as I thought this was a good deal. The room was spacious and well appointed, although it was a shame the bathroom didn't have a bidet. The cleanliness could be improved as there was some questionable residue in the shower drain cover (looked like hair). The room also gets extremely warm (we were warned of this) and I couldn't get the aircon to cool it down, it seems stuck in heat mode. Dinner at the club lounge and breakfast at the regular restaurant were both great, good spread of food and drinks and good service from hosts. Also really appreciate great service from the bellboys who helped us pickup some packages accidentally shipped to staff lockers. Overall I would definitely stay here again and I thought the hotel was excellent value.

When we arrived at the hotel, Ms Zoe of the GRO dept was already waiting for us. She invited us to the club lounge while we were checking in our rooms. There we were greeted by Ms Queenie and Ms Lynn, the manager who took the initiative to invite us for breakfast.||||Throughout our stay, Ms Phyllis the assistant manager and the rest of the team, like Hugo, Cary, Alexander, Annais, Eve, Aili, Alex, Leon, Celia, Chloe, Yumi, Alice, Lily, Grace, Freda and Kenneth took such good care of us that my family commented that it was one of the best Shangri-Las we have stayed in and that is an extremely high compliment. I was also surprised to know many of them were just interns, because they were efficient and yet the heart to serve guests well was evident.||||The food in the lounge was also fantastic, Zhang Lei and Yang Shuai did a very good job. The concierge and door man Chris and his other colleague, I couldnt remember his name, big and tall standing at the entrance of 景閣 were also very helpful.||||It was also nice of Ryan to pop by and say hi. Thank you Shangri-La Beijing for making our stay a memorable one!||

It's a nice hotel with large comfortable rooms and 24hour room service. It is about 30-40 minutes from the center of Beijing by taxi, depending on the traffic. The hotel staff were very helpful in making restaurant reservations and arranging a tour to the Great Wall of China.

Wonderful staff many of whom spoke English, very friendly and professional. Breakfast was fabulous, gym on the slightly smaller side, rooms a little dated and felt like a conference venue rather than a luxury hotel but staff made up for this shortfall, not near to main sites for visiting tourists but travel is so low cost (both public transport and Didi)so it’s not an issue, thank you to the wonderful front of house team for their warm welcome and their wonderfully consistent professional service.

Piers was working in the fitness department on 10/29/24. I lost an item that was very hard to retrieve and Piers went above and beyond to retrieve it. It is very reassuring to know when staying at a hotel that the staff will be so amazing when you have a problem. I want to recognize Piers for his caring, persistence and help with guests. It makes me feel safe and cared for when so far from home at the Shangri-la Pudong. The staff here is wonderful. They have always been very attentive with everything. Thank you Piers.|Sincerely,|Christina Paradise