222StephenM222
Google
Shangri La Hotel - Lhasa|Not an impressive entrance, looks more like a converted|office building.Had an impressive lobby with plentiful|comfy seats and chairs, were escorted to reception and|given a welcome drink.|Our room was a disappointment as our view was the A/C|units of other buildings not the Palace, also it was very|drab and all the woodwork needed a good clean and|varnish and pokey, not a 5 Star Experience,more 3 Star and the|bathroom didn’t have a bath which we missed.|The Hotel Restaurant for Breakfast was shambles ,we had|4 breakfasts and 2 dinners there as very few options on|offer.|Every morning they ran out of dinner plates at each|station, there were never spoons at the Cereal Station,I|always had to ask for one.|The other confusion was that every table had a container|to hold a small paddle that said Reserved one end and|Vacant the other.|The service staff were very dozy, but pleasant and moved|at a snails pace and after clearing the table would forget to|switch the paddle from reserved to vacant. So you would|observe guests wandering around looking at all these|empty tables that were “reserved”. I worked the confusion|out quickly and only got caught out once.!||The restaurant needs a professional Restaurant Manager|to sort the place out, there were always people wandering|around in jackets and badges, but they did nothing ,so I|never understood their purpose.?|The Concierge Desk were useless, if you wanted a Taxi|they raised their arm and pointed to the street.|It was raining our second day so finding no Umbrellas in|our room we were directed to the Concierge Desk and|asked for 2 Umbrellas, they wanted RMB50 each to|borrow them.I said can’t we just sign for them and if we|don’t return ,just charge the room? No-Way ,so we paid|the RMB100.|On our return we asked for the RMB100 back and they|wanted to send it to our We-Chat Account (which we don’t|have),this went on and on, so I stormed to the Front desk|and we eventually got the RMB100 back….not good for a|so called 5 Star Hotel|The Hotel also didn’t provide a luncheon venue or a lobby|bar. In my opinion it is not really suitable for Westerners|and checking other websites the Intercontinental ,which is|deemed “Superb” and the St Regis would have been|better options and offered more suitable amenities.