773jlil
Google
We're a family with severe food allergies (gluten, which is nearly impossible to avoid in China). We had put off traveling for many years because of food safety logistics, but had to return to Qingdao, my hometown, on a family matter. ||Kenta, Arthur, and the hotel staff went far above and beyond to accommodate us. We had a completely safe experience, and they even gave us an upgrade to a nicer suite with a fridge-- when that broke, they replaced it overnight with a DIFFERENT fridge. The allergen-free food was astonishingly good, and Arthur took the time to convert many dishes I haven't been able to eat for 20 years so I could have them like when I was a child.||It was honestly so touching I cried.||Our 4 yo and 7 yo were also completely obsessed with Cafe Yum, and would beg for us to go back constantly. ||A few weeks later, my mother returned also on a difficult family matter, and they also went above and beyond for her. She was so surprised that everyone knew her name and could help her find safe foods as well.||I've seen reviews that the rooms are dated, and was initially concerned because we also have environmental allergies and often react to old hotels, especially in damp cities like Qingdao. However, everything we saw was pristine, welcoming, and luxurious.||I don't care about decor modernity, but I do care about cleanliness and comfort, and it was wonderful :)||Tip: Totally pay extra for the kids room setup. I did it on a whim and it was SO WORTH IT, the kids were just so delighted finding a million little animals and toys for them.
