Shangri-La Jeddah

This hotel is absolutely fantastic, one of the best I’ve ever stayed in. I absolutely love staying here. The cleanliness is second to none, the staff are welcoming friendly and couldn’t do enough to help with anything. The rooms are beautiful as is the rest of the hotel, amazing balconies with great views over Jeddah and the sea. It is located not too far from JED Airport which is very convenient. Couldn’t give enough praise to this hotel.

I’ve stayed at this hotel in five different countries, and I’ve never had an experience as bad as this one. This was, without a doubt, the worst stay I’ve ever had. The room was dirty, dusty, and clearly not cleaned before our arrival. We reported the issue right away, but the staff were completely unhelpful. Instead of fixing the problem, they gave us a room four hours later that is almost the same and acted like it wasn’t a big deal. We ended up leaving completely unhappy, and they promised a refund within 14 days. Well, it’s now been over 3 weeks, and we’ve received nothing. No money, no update, no follow-up — just radio silence. I’m honestly disappointed in the poor management, bad rooms, and customer service that clearly doesn’t care.

**“There are hotels... and then there are spaces that hold a silence deeper than words. Shangri-La opened its doors like a memory I had forgotten. Though luxurious and refined, what touched me was not marble or gold — it was the ocean calling just beyond the glass. I came as a visitor, but I left changed. I met no one and yet I felt watched over. To the staff — your kindness didn’t go unnoticed. To the sea — you awakened something I thought was lost. This is not just a hotel. It’s a doorway. And for those who are still, it speaks.”**

My Experience at Shangri-La Hotel – Jeddah||I visited Shangri-La Hotel with high expectations, especially given the brand name and luxurious location. The experience was a mix of excellence and a few challenges that need urgent attention from the hotel management.||Positives:| • Check-in was smooth and quick. The front desk staff were professional and cooperative.| • Initially, we received a room with a faulty air conditioner, but the staff quickly upgraded us and moved us to a better room — much appreciated.| • The breakfast was diverse and delicious. Special thanks to Ibrahim, who was incredibly helpful, attentive, and explained the buffet items with care.| • The Saudi staff members were respectful and professional.| • The hotel offers plenty of parking spaces, which is a strong advantage.||Challenges and Concerns:| 1. Unified Service Number|This was one of the biggest downsides.| • Simple requests like a toothbrush or a bathrobe could take over an hour — and sometimes never arrive.| • One request took five phone calls, and in some cases, no one answered at all.| • I recommend assigning direct lines to each department instead of relying on a slow, centralized number.| 2. Kids Club|This was one of the main reasons I chose the hotel, but unfortunately, the experience was disappointing.| • The staff member stated she wasn’t responsible for my daughter and said she was “busy”.| • There was no lifeguard at the children’s pool, which is extremely concerning.| • There were no structured activities, schedules, or actual supervision.| • Although the kids club is well-equipped and beautifully designed, there is no proper management or engagement.|Compared to other international hotels, this was below expectations.| 3. Pool and Seating Area|The pool is exposed to direct sunlight all day long with no shading at all.| • This makes it very difficult for guests who want to swim without being exposed to intense heat.| • Poolside seating is completely exposed, with no back or side shade.|I recommend installing canopies or creating shaded zones to make the area more comfortable.| 4. Parking| • I was surprised that valet parking is a paid service, even for hotel guests.| • Entering and exiting the parking area is tight and difficult, especially around the corners.| • Most of the convenient parking spots near the hotel entrance are reserved for Asila Tower residents, not hotel guests.|That said, having a large number of parking spaces is still a positive.||Summary:||The hotel is luxurious, well-located, and the Saudi staff are exceptional in their service.|However, there are four critical areas that need immediate improvement:| • The centralized service number| • Kids Club management and safety| • Pool area shading| • Parking organization and valet policy||If these are addressed, Shangri-La Jeddah can truly become one of the best hotels in the city.

I booked for two nights and specifically chose a king bed sea view room. When I arrived, all I could see from the room was mostly the parking lot with only a partial sea view! I called reception, and they told me all rooms have only partial sea views — so why pay extra if you basically get the same view as a city view room? The photos and descriptions online are misleading and not honest. Also, I was surprised (and a bit uncomfortable) to see a welcome message in the room with someone else’s name! Overall, very disappointed with the experience and lack of transparency.

I stayed in this hotel from 2 April to 4 April 2025 which coincided with Eid Al-Fitr Public Holiday. First of all, I couldn’t check in at 15:00 because the room wasn’t ready which was not the best first impression for my first stay at the famous Shangri La. Their reason was that there are “fully booked and super busy” which is not an acceptable excuse for a luxurious 5-star hotel. Secondly, I purchased the in-room breakfast for my first night but it was not delivered until I called the reception who also was not aware that I prepaid for the service and I was asked to pay for the breakfast when it was delivered which was unprofessional. Thirdly, the reception was not picking up the calls for room service which was very annoying. I had to go down to reception to make a room service order which really was frustrating and disappointing, despite that they apologized and said they are “ too busy “ that’s why they didn’t pick up the calls. When you pay $1000 for a night you expect an exceptional service but I was actually disappointed by their service, unfortunately.

This hotel is just perfect! Beautiful rooms with everything you could ever need from bathrobes & slippers (gorgeous toiletries!) , to a delicious fruit bowl to simple everyday useful features such as universal plugs everywhere! That shouldn’t have to be a massive plus but it truly is compared to a lot of other hotels round the world. The (ladies) gym was clean and modern and the pool area is relaxing with great views - shame it’s on the wrong side of the hotel regarding sun hours 😂 I had room service which was quickly delivered by very polite pleasant staff member and, ultimately, very tasty. All in all an extremely comfortable stay, thank you

We were in the hotel for group meeting. After the conference it was dining at 11. 30 pm with set menu as agreed. Until 12.10 we were served with appetisers and salads. The waiting period was prolonged for 40 minutes as if they were not prepared for the guests. Many of the guests left without further waiting annoyed as they have morning duty. Any the experience was not nice. Let us hope that the restaurant will do better next time.