Shangri-La Le Touessrok, Mauritius

Outstanding attention to guests—simply wow.||We spent four nights at this amazing resort, and from the very first minute we felt genuinely welcomed. Check-in was smooth and relaxed, done comfortably on the lobby sofa with refreshments served.||Anais assisted us with the entire process and provided all the necessary information with warmth and professionalism—she was wonderful. To our surprise, we were upgraded to a larger room with a fabulous view and excellent location, which set the tone for the stay.||Over the following days, the staff consistently went above and beyond to meet our needs. We encountered a minor issue, which was handled calmly and professionally by the manager and fully resolved the next day, without any need for insistence on our part. That level of responsiveness deserves real praise.||The breakfast and dinner buffets were beautifully presented and sufficiently diverse—important for us, as my husband is vegetarian. Cleanliness throughout the resort was impeccable.||Beach service was exquisite, with thoughtful touches such as cold towels, ice cream, and complimentary chilled water. The spa was also very enjoyable. The private island is lovely, although weather conditions limited our time there to just a couple of hours.||Overall, staying at Shangri-La Le Touessrok truly felt like being pampered.||One point worth mentioning: the water around the resort is not very clear, so snorkeling directly from the beach isn’t ideal. That said, complimentary snorkeling excursions are provided. The beach itself is expansive, never crowded during our stay, and at times felt almost private—which more than made up for it.

Positive:|Fantastic 5-star stay. The staff were exceptionally friendly, attentive, and always ready to help. The rooms were spacious, modern, and very comfortable. The swimming pool areas were beautiful and relaxing, perfect for unwinding. The location in a calm lagoon is wonderful and gives a very peaceful atmosphere. Breakfast was very good, with plenty of choice, and we really appreciated the complimentary water, fruit, and small snacks available throughout the day. The free trip to the nearby island and the included water sports were great additions that made the stay even more special.||Negative:|Snorkeling directly from the hotel wasn’t impressive—we only saw a couple of fish and quite a lot of sea urchins. Drinks and food not included in the package were also quite overpriced, even compared with other hotels in the same category.

My stay at Shangri-La Mauritius has been an absolutely wonderful experience. Leaving was much harder than I expected—I really needed this getaway! Truly, Shangri-La lives up to its name for me. From the very start, even the taxi ride to the hotel was pleasant, with our driver sharing brief but interesting insights about the country, which made the journey even more enjoyable. It’s impossible to name everyone individually, but I would especially like to thank Jessica, who kindly took care of our room needs and always went out of her way to fulfill our wishes. Also, Jean-Marc at reception, whose smile brightened our days, and Laurent, who helped me improve my exercises at the gym. A special shout-out to the amazing team organizing snorkeling and other water activities—they are so friendly, patient, and always ready to explain everything thoroughly. Many thanks also to the maintenance team, who quickly resolved a shower issue and helped us find the best solution. I also want to warmly thank the staff at the souvenir shop on the beach, who showed incredible patience while I tried on all the bracelets—it truly made the experience even more enjoyable. I felt so well cared for at the Chi Spa and, of course, thanks to all the staff at the buffets, the chefs, and the waiters—your work is truly appreciated for me!! I wish all of you continued prosperity, happiness, and good health. I hope to return soon!

The hotel is nothing short of amazing. - food is incredible. All restaurants are great, even the buffet which has themed nights (Arabic, Italian, Pan Asian, etc) with the highness quality food. - the service is brilliant, nothing is too much trouble, they are super accommodating - we travelled as a family and they were super child friendly. Equally, when we left our daughter in the kids club, the adults pool was quiet and lovely. - the kids club does great activities - fishing, crab hunt, henna tattoos, you name it. It is the first time ever my daughter wants to stay and keeps asking to return - the beach is wonderful, they have a very big stretch of sand and lots of water sports are available (complimentary) which was great fun in the lagoon - the private island is only 5 minutes away and it is such a quiet, wonderful place. Highly recommend it and we will definitely be back!

The most thorough and honest review of our stay at Shangri-La, based on our visit in July: Our stay at this resort was, in many ways, exceptional. The entire experience felt curated with intention and sincerity. From the moment we arrived, Sada, our curator, set the tone - elevating our stay with upgraded rooms for our special occasion and ensuring every detail felt personal and thoughtful. There are several team members whose service deserves special recognition: Coco’s (Breakfast): A heartfelt thank-you to Dinesh, who consistently carried himself with warmth and professionalism. His hospitality left a genuine impression. TSK Breakfast: Niccolle deserves praise for always making sure we had a comfortable place to sit and that everything was just right. Her proactive care did not go unnoticed. Room Services: Sanjish, Jessi, Kareem, and Frederick were impeccable - keeping our minibar refreshed, our morning and evening room preparations flawless, and ensuring comfort at every touchpoint. And again, gratitude to Sada for orchestrating the entire experience seamlessly. Two incidents that stood out and merit honest feedback: While the overall stay was memorable, two moments fell noticeably short of Shangri-La’s otherwise excellent standards. 1. Coco (Dinner Service): An incident with a staff member, Khushi, was particularly disappointing. Prior to dinner, I had confirmed that my attire-specifically my Hermès sandals-was acceptable. Upon arrival, however, Khushi insisted they were not appropriate. I clarified that I had already received approval, yet the matter continued unnecessarily. What made this especially concerning was noticing another guest at a nearby table wearing simple flip-flops without issue. When this discrepancy was raised, the interaction became uncomfortable and, frankly, carried an undertone that felt discriminatory. This is entirely out of character for the Shangri-La brand and should be addressed so future guests never feel singled out or treated inconsistently. 2. Checkout Experience: At checkout, I informed the staff Harsh I believe that I am a Shangri-La Circle Member and should receive points for eligible spend—particularly for spa treatments, massages, and resort activities, which had been coordinated in advance with the management. Despite this, the response was dismissive and unaccommodating, leaving a sour final note on an otherwise beautiful stay. Final Thoughts I was not initially inclined to write a public review. However, it would be unfair to the many exceptional staff—especially Sada-who created a remarkable and memorable experience for us. Their efforts deserve recognition. At the same time, it is important the resort be aware of the two incidents that fell short, so that they can uphold the high standards the Shangri-La name is known for. Overall, this resort has incredible potential and truly outstanding people. With more consistency in guest treatment and communication, it can deliver a flawless experience every time. Definately recommended it to my network. I know that I'll be back once again sometime in the future.

We loved every minute of our stay at Shangri-la. From the moment we walked in, we were made to feel special by Das. It's a stunning resort that feels luxurious. The staff are amazing and the food was of a very high standard too. ||The rooms are spacious and clean, we were in the hibiscus beachfront suite, which was lovely. We loved the gym too, spacious and well equipped. The spa was great too, and we had no issues with WiFi ||Whilst by the pool, you'll get a cool box with ice, water, and cups plus the occasional complimentary refreshment, like fruit or a small scoop of sorbet.||All in all, it's a fantastic resort and we can't fault it. They truly have some wonderful people working there but a special shout out to Das, Anil, and Nicole.

The start of our stay was a bit bumpy, but the efforts to make our visit enjoyable were noticeable. It seemed that each day the dedication of every staff member increased. Beach service and loungers were excellent.||The main restaurant, TSK, was frankly disappointing for a property of this category. Breakfast is only really recommendable at the Cocos by the beach. The Japanese restaurant was also underwhelming, not just because of the food, but also the atmosphere (you can only sit inside in the air-conditioned area). Cocos in the evening was good.||The culinary highlight was definitely the Indian restaurant, Safran – both in terms of quality and service. ||BBQ on the beach was also a great idea; the staff seemed to really enjoy it themselves.||We must also mention the drivers, concierge, and housekeeping staff – all of whom were consistently warm and helpful.||Golf organization was excellent, though the WhatsApp service could be improved. Rooms by the beach were lovely; lockable doors to the beach would be a good addition.||Overall, a good property, but a few areas still fall short of perfection.

We kicked off our honeymoon here. And what a great choice that was. Mauritius is a piece of paradise, and this hotel is is simply stunning. Very well kept, very tasteful and warm ambience. Just a gorgeous property. Outstanding is the staff. From the bellman (Romeo) to housekeeping to the hosts, there is always a welcoming smile to greet you and fulfil all your wishes. Special mention to Safran, the Indian restaurant, that truly stands out in terms of quality and service. The manager is a sweetheart and welcomed us like old friends. The remaining restaurants are good, but do have room for improvement overall. Another recommendation for improvement is their smoking policy: all restaurants and the bar are open spaces. But completely non smoking. You will have the same tables in Coco’s beach hose on a little Terrasse, outside of any roof, but still non-Smoking. That’s more restrictive than European regulations and makes little sense. Definitely recommend staying there. You won’t regret. This is one of the absolute top-spots on the island!