Shangri-La The Fort, Manila

Aside from the spotless and fragrant smell of the hotel from the lobby to the hallway and to the room. Customer service is excellent. I experienced vertigo during my first and second stay, I asked the nurse to give me a medicine. Unfortunately my vertigo didn’t go away immediately in spite of the medicine(I didn’t pay for the medicine. It’s free)that I took, I still have moderate dizziness. The second time around that I asked for another medicine for my vertigo, the manager and the nurse came up to my room and checked my situation. The manager told me that they can bring me to the ER if I need to and gave me options what they can do to help me with my vertigo. I was still given another medicine(still free). I was so thankful that I was being checked and was called over the phone to see if I need anything. They even send my breakfast in my room. They have definitely reached my expectations for a five star hotel would do. I recuperate and got well on the third day. Truly, Shangrila bgc’s manager and staff are well trained and can very well deliver par excellence in hospitality and customer service.

Very Safe and Secure… Lobby was a bit chaotic when I arrived because there was a wedding going on… breakfast was good… room had a beautiful view of High Street area… pool area was nice… basketball court is a plus… but I was told only Condo residents had access to the kid’s playground???

Stayed in 2 different room categories during the same period we are celebrating my daughter’s birthday. Actually her 18 th bday several years back were in this same hotel . And now , special gifts like cake and wine were provided. Anyway this is just a reaffirmation of how awesome the hotel was . Strategic location , luxurious amenities , impresssive lobby and ceiling, the able non intrusive but efficient staff service from front desk , housekeeping, bell and concierge , guest services officer , security and the restaurant staff. Leisure amenities like a kids playroom , basketball court full length, state of the art gym and Olympic sized pool can make any ones day. The breakfast buffet is just one of the country’s best now that Spiral is not in their radar. The restaurants inside and outside the property are definitely one of the best. Special thanks to front desk and Horizon staff people for the professionalism.. if budget is not an issue , go Horizon club..

I wanted to directly send this feedback to a manager because of how amazing of an experience my family and I had during my stay, but I’ll also share it here. ||I recently stayed there during Christmas from December 25th - 30th as I visited my family for a reunion and wedding.||I had such a pleasant experience, so I wanted to share my feedback directly based on 3 individuals that stood out to me the most for their amazing customer service and how they treated my family and I during my stay.||The three were NATHAN from High Street Café, LEA and CHARLES from Front Office / Lobby. I invited my family and there were 35 of us for Lunch and Nathan never missed a beat on supporting us as we dined there. Lea was great with communicating with me about details of my stay and was always present when I had questions that needed support. She knew which resources to direct me to if she didn’t have the answers to them, but always would always attempt to solve my concerns first. She seemed self-driven and I noticed she tried being self-sufficient and that goes a long way. Lastly, Charles was always readily available to support my cousins and I whenever we walked past the lobby and always remembered us. ||Customer service like what I experienced in Shang is not common anymore especially for those that travel often for business and in my line of work, so I wanted to go to this extent to share my gratitude for your staff.||I’m going to share my experience with my colleagues about my stay there and where we should continue our business stays whenever we travel to the Philippines.||Thank you and Happy New Year!||Warm Regards,||Cyrus

Great hotel overall. Rooms were very spacious and the bathrooms were enormous with generous counter space which was greatly appreciated! Also, the gym is utterly FABULOUS. Not all classes are free though. The downstairs breakfast was good, but to be honest I wasn’t overly impressed by the club lounge. I wouldn’t get it if you’re considering club access.

Checking In: It took us about 40 minutes to check in, even though it wasn’t a busy time. We were accommodated upon arrival, but the attendant took an unusually long time to complete the process. To make matters worse, it took another 20–30 minutes for our bags to be brought to our room. We had to follow up twice, and when my sister went down to check, our bags were still in storage. The staff claimed they didn’t receive the number, but I suspect the check-in attendant forgot. This was, by far, the worst check-in experience I’ve ever had. Service: I didn’t feel welcomed during my stay. While not all staff provided bad service, I’d say only about half were truly good. The lack of consistency in service quality made the experience less enjoyable. Gym: One of the few highlights of the hotel was the gym, Kerry Sports. It’s arguably the best gym I’ve experienced in Manila, featuring state-of-the-art equipment and excellent facilities. It also includes a sauna, ice bath, and jacuzzi, making it a standout amenity that greatly enhances the overall experience. Overall: In my opinion, the overall experience doesn’t justify the cost of a night’s stay. While there were some positives, the issues with service, check-in, and dining made it an underwhelming experience.

I stay at a lot of shangri-la hotels and this stay was one of the best. Very professional staff every one is so friendly. I stayed in executive suite the room was super nice and clean. My view was amazing!!!! I would like to personally thank Charlene Calderon for making my stay wonderful my family is super happy and grateful. Other staff i would like to Thank is Pj, and Hersey duty managers and Jonathan, Andrea Diana lounge staff.

Superb experience, starting from the flawless check-in to the clean, spacious room, to the amazing food at the breakfast cafe. Every staff member I encountered was friendly and welcoming. The facilities were well maintained and modern. The location was excellent - right in the center of BGC, which is a very popular spot in Metro Manila.

Best hotel for a reason. From the airport transport to and from the property to the excellent customer service to the many amenities to the comfortable beds, it's easy to choose Shangri-La for your stay in Metro Manila. I've stayed twice now, and a stay anywhere else makes me miss being here. The holiday decor is grand and exquisite. They have incredible ballrooms to host galas, conventions, even witnessed a masquerade. Around the property you can find many things to do with a spa, pool, tennis court, 2-floor gym with a full on basketball court, multiple restaurants, coffee shops, an art gallery, you name it. In the heart of BGC, there are many places around where you can shop and explore! It's a very safe place because every entrance has full security Hospitality is consistently excellent. I'm well taken care of here. Turn down service is done beautifully. The bathroom is equipped with L'Occitane toiletries. If given access, the lounge is elite!!!! Breakfast there is THE BEST at the 40th floor. All the beautiful city views?! They also have a happy hour in the evening with light snacks. So most of those meals were all included in the stay. We got laundry done here, concierge is easy to communicate with and contact, everyone is dressed to the 9s, it just doesn't get any better than this. And there's a hidden speakeasy I'll make a review on that place too lol. I highly recommend a stay here, booking a Philippine Hilot massage, and trying the Korean Breakfast Toast in the top floor lounge. You'll feel like royalty

love, love, love staying here! from the moment you pull up to the driveway, the staff is attentive. and the moment you walk into the lobby- WOWWWW! always so clean and smells so good. the stay here is always great- minus high street cafe.

The rooms are not up to standards of the prices you will pay. Rug is super dirty Some Employees especially the young ones gossiping to much about customers.

Amazing experience at shangrila BGC. Upgrading to horizon club access rooms did not disappoint. Lhex was very friendly and attentive with his welcome smile at breakfast starting my day off right. Kerry sports, the 2-story gym guests had access to had more than enough free weights as well as exercise machines for the health-minded guests. Breakfast at the second floor n had more choices with attentive servers Jimsil and Hanna making sure I was well supplied with my favorite pomelo. Evenings began with cocktails from 5-7pm at the lounge on the 40th floor where I got my g&ts made by GB and served by the ever attentive Harold. A relaxing and pampered stay at Shangrila the Fort that I hope to repeat the next time I'm in town.

Shangri-(Ooh La) La .... It was an absolute pleasure to be able to stay at this beautiful, top-tier service hotel in the heart of BGC. I can't say enough about how wonderful our stay was. They took excellent care of me and made me feel so important that most of them remembered my name, were always eager to assist me with any questions, and the room was always clean and well-maintained. There was nothing I could have thought of that they hadn't already thought of. Another amazing feature was their gym. Good lord, talk about getting your workouts in at a cutting-edge facility. I was blown away by the equipment, cleanliness, and amenities available to me during my stay. In addition to the gym, the breakfast buffet is a must. It was one of the best breakfast buffets I'd ever experienced. Thank you Shangri-La for the most memorable stay; I will return and stay here whenever I return to Manila.

Chicken wrap isn't good and delicious as chefs choice , giving as normal wrap taste, other bakery selection are well , services are also decent

No star for this hotel. The worst hotel ever. They make it so hard to exit with equipment. The process of securing forms and getting signature is so complicated. It got us 2 hours to get everything done. There's surely a better way for the hotel to treat suppliers.

The amount of beauty and effort that goes into this hotel is impressive. The staff are plentiful, extremely attentive, and engaged. I enjoyed being greeted at the door and the entrance of every location in the hotel. The staff were kind and varied, but always professional in appearance and demeanor. The hotel was very safety minded and there were metal detectors and security staff. The executive floor wasn't different from the normal floors but I very much enjoyed the lounge for breakfast and cocktails.

My week at the Shangri-La The Fort hotel was a five star experience. Thanks to AMEX and the Fine Hotels and Resorts program, my stay was even more enjoyable. Not only did that avail me guaranteed early check-in (noon), late check-out (4pm) and a complimentary room upgrade - but it also included $100 in resort credit, which I used for room service and food. Room service offered some a few food and beverage options from the hotel's restaurants, but you really needed to go to those restaurants to experience the ambiance and full menu of dishes/flavors. I will review the other restaurants separately. Health and safety seemed to be a top priority for the hotel. Upon arrival and throughout the stay, all guests must enter through metal detectors and have their bags scanned/inspected. All staff are wearing masks, and vaccination status is verified when you check-in. Most of the guests were wearing masks in the common areas, except when eating or drinking. The room I was assigned had high-rise views of High Street. Housekeeping did an excellent job at cleaning and maintaining the room. I never had to ask for a new set of towels or other toiletries, as the room was cleaned the same time everyday around 10am. All the staff were very friendly, and always greeted me as I walked throughout the hotel; even if you didn't have any questions. My only wish was that the spa wasn't yet available when I stayed in early July 2022. This might've been largely due to the pandemic, and a slow reopening. Either way, I can't wait to come back!

TOP-NOTCH the only word that comes in my mind, is that I've been in different locations, but this is my second time here at the Fort. Love the place, love food, love the services. Kudos to the crew that works at the breakfast cafe! Keep up the good work. Hope to stay here again on my next vacation.

I can never say enough how Shangri- La at the Fort made our holiday vacation one memorable stay, from the day we checked in to the day we checked out! This hotel has 3 parts. It has a Hotel, the Residences and the Horizon Homes (permanent residents). This review is concentrated based on our stay at the Residences. The Residences has a full blown kitchen, 2 full baths and 2 bedrooms. The main bedroom has a king size bed with a walk in closet! It has a beautiful bathroom with a spa like ambiance with a standard shower head as well as an overhead shower. It has a deep tub where you can destress from your busy day. It has dual, his and hers, vanity sinks. There's no additional television in the bathroom but you have an option to listen to the television while in the master bathroom. The second bedroom has 2 double beds perfect for additional family members. It has an open floor plan in the kitchen and dining area which is perfect for entertaining guests! It was the perfect setting with an excellent view in the heart of Bonifacio Global City (BGC)! The smart TV has adequate selections of networks from different parts of the world which accommodates their guests. There are some channels that were premium HD. The wifi signal was excellent! Added bonus is NO annoying log in screen! You select the Shangri-La network and boom! You're connected! The kitchen was absolutely divine! It has a Nespresso machine, pots, plates (bone China), utensils and lots of complimentary water bottle! The appliances were Electrolux with ceramic stove top and an awesome size oven! The entire unit had lots of drawers and storage. It also came with separate washer and dryer! It's definitely home away from home! Shangri-La is one of the best hotels in all of Asia! Our experienced here is outstanding with world class customer service and top notch amenities no doubt! Their 6th floor is home to the largest indoor gym in the Philippines - Kerry Sports! Beautiful spa and pools, indoor squash court, yoga, spin class, outside tennis court and the list goes on and on! Around Shang's complex there are prestigious shops and restaurants. Their High Street Cafe serves an excellent buffet! The breakfast buffet is included depending on the room rate. When you step out of Shangri-La, there are unlimited options for dining and shopping, as High Street is just a stone's throw away! There's no doubt Shangri-La at the Fort is the best hotel we have ever stayed with acceptable rates to fit our needs. The most unforgettable experience at Shangri-La is no doubt their highly trained staff, who focused on making our stay a pleasurable one! That's one of the reasons why we came back to stay with Shangri-La. Hopefully in the near future, it's a longer stay with family and friends to help us celebrate in tying the knot! This location is absolutely on top of my list!

It's not as impressive and grand like their other hotels. Hotel stench is terrible and disgusting. Sewer smell!!!

If I were to describe this hotel in one word, the word would be luxurious. I flew out on a business trip to Manila earlier this week and booked a 3 night 4 day stay at this hotel, Shangri-La at the Fort, Manila. The price paid for the entire stay: $203 per day. This particular hotel is the newest amongst the three Shangri-La's in Manila, built in 2016. On each entry into the hotel, you are greeted by security and the overpowering smell of L'occitane (yes L'occitane) products -- the more exposed I was to the smell each time I exited and entered the hotel, the more nauseated I became, eager to get outdoors. Contrary to that was the pleasantries: From security, concierge, bell, room service, etc., courtesy was at the top of their books. I booked the Deluxe room with the High street view. The room was modern and beautiful and came with L'occitane products (perhaps the main reason why the entire hotel reeked of that smell). Black out window curtains helped me sleep during the daylight hours since I worked at night. Checking out of the facility took a long while as the staff had to do multiple verifications in the room I vacated although I am not certain as to why, I answered all their check-out questions honestly (lack of trust maybe)? Lol. If you are someone with high sensitivity to overpowering fragrances, put something in your stomach first or wear a mask upon entry/exit. Aside from the smell of the hotel and the lengthy check-out process, I will likely be coming back. You live in Luxury the entire time you are here, now who doesnt like that?

WARNING: DO NOT STAY AT THE SHANGRI-LA AT THE FORT March 19, 2019 -- $400 USD worth of valuables were taken from our hotel room at the Shangri-La at the Fort by housekeeping. From the time we reported our lost items to the Duty Manager & Director of Security at Shangri-La, not once did we receive a formal apology or resolution. Instead, the staff at Shangri-La has been trying to prove us wrong. They went as far as accusing my two best friends of lying and stealing my iPhone, AirPods & clothes. I've stayed at over 50+ hotels and resorts ranging from 2-5 stars and 4 diamond properties, and this is the worst customer service I've ever experienced. As much as I loved the facilities and design of the hotel, I will not be staying at the Shangri-La in the future. To my travel friends & family, BE AWARE! I don't ever want you guys to experience this. ‍

Really top notch as all Shangri-La's are in Asia. The gym though is off the hook. Possibly the best gym i've ever worked out in. All weights, cross-fit, boxing, full court basketball and a beautiful, modern, bright facility. Only downside is two days in a row I was sleeping with do not disturb light on the room and the hotel staff called to check on me and woke me up.

Luxury in the heart of Makati!!! I looooooove the Shangri-LA I can't even begin to explain how exceptional the service is here! They treat you like ROYALTY. I love every person that works here. I came and stayed here for a week with a friend for some birthday adventures in the city of Makati. This being our hub was perfect. We were walking distance to some of the most grandest malls ( GREEN BELT) and near some pretty EPIC nightlife. The hotel itself is just grand!!! Our room was EPIC and with a beautiful view. The all you can eat BUFFET was delicious! I would def. recommend this place to anyone who wants to stay in Makati in luxury :)

Upscale, clean, cozy, and all praises for our overnight stay in Shangri-la Fort. We booked the city view room with King Bed for 13,000++ through Agoda. It was a sizeable room with a lounge area next to the window. The powder room is just as big. We opt to dine out and there are many food choices nearby. There's Pink's Hotdogs, Nikkei, and soon to open Shake Shack is just across the high street entrance. What I love about this hotel is the accessibility to everything--Restaurants, Malls, Grocery, and Hospital.

The Shangri-La family of hotels is know for its luxury and stellar customer support. They are focused on the details that matter to travellers; especially business travellers. It is the only hotels I stay while in Asia and Europe. This location is especially note worth because of its easy access to shopping, donning and Kerry Sports. Kerry Sports is a massive high end fitness club with exceptional equipment and service. Hotel guests enjoy access for free and it's a highlight of my trips to BGC. Make this hotel your only choice.

All i can say is wow whenever i come to the philippines i normally stay at the hyatt city of dreams and that place is no slouch, in fact that is my go to place if i ever come to the philippines for work or any other reason. However, we are staying here at the shangri-la on this trip because that is where our meetings are. I have to admit, this hotel is unreal, the area is very clean, it safe to walk around the streets, and it is actually very central to a lot of things, to include the airport. Plus the metro actually runs through the hotel on the eighth floor. So if you need to get around it may be easy to do. This place is off the charts nice, very attentive, and of course this place is pricey, but i can see why. Lots of foreigners from china, hong kong, singapore, "crazy rich asian" types (lol...) walking around. Very upscale hotel catering to the higher end traveler. Looking forward to staying here and trying some of the restaurants and some of the services the hotel has to offer, should be a nice trip

One of the best modern and highly recommended hotels that cater both for business, and personal needs. My clients liked it, from the staff, to facilities, view and location. My mom liked the buffet selections at the cafe. I just didn't mention the price but for me it was worth it. Highly recommended. Great food. Awesome service.

One of three Shangri-La hotels in Metropolitan Manila. You already have a sense of Shang hospitality the minute you step into the airport car: it has WiFi! Opened just two years ago, the rooms, of course, offer not luxury, but modern comfort (including an entry-level Toto loo with incorporated cold-water douchette) and are thoughtfully designed, with well-located electrical outlets, light switches, etc. The gym, on two stories, is well-equipped, gigantic, and open to non-resident members, some of whom come with their bodyguards. The buffet breakfast is plentiful and includes Pinoy delicacies, but unfortunately no adobo or balut. Service staff, while extraordinarily friendly, can be quite blurred on occasions (especially the men). Overall, one of the better hotels in Metro Manila

Shangri-La Fort is one of the best hotels that you can stay in BGC. They also offer a wide array of cafe and restaurants that you can enjoy dining in with your family and friends. You can choose from High Street Lounge and High Street Cafe where you can enjoy coffee and chitchat with your friends. For your lunch and dinner needs, you can choose from Canton Road, Raging Bull and soon to open Samba and Limitless. Shangri-La Fort is also a great place for your banquet celebrations or for your conferences.

My experience here after staying twice (about 5 weeks in total) was initially mediocre. My local office is 2 blocks away and the hotel's location is very convenient for me. While watching them build this hotel over the years... all I hear about is how grand and Dubai-like this will be. Initially disappointed! ...BUT thank you Raymond Villanueva (Front Desk Manager) for saving the day. Ray took the time to understand my feedback and immediately addressed my concerns. Since then, my stay at the ShangriLa Fort elevated in experience. I appreciate the effort put in by each staff to make this hotel a truly world class home away from home. I can't wait to come back and experience the Horizon Lounge and other restaurants soon to be opened. ...fast forward 7 months later Room service - Ramon is definitely the man! I ran out of cigs and had him run out to get me cigs and he did! Thank you Ramon from In room dining. Kudos!!!!! Samba- best new restaurant in town! I can't stop coming back for the food and great service! Kudos to everyone who served me...wine, Dawn, Ryan, Chef Carlo and sorry for the others that I forgot. Your Pisco Sour was too good to be true. Best restaurant so far! Keep up the great work!!!!! Can't wait for the bar and pool to open. One suggestion.... play lounge music to make your Peruvian restaurant more eclectic! Hotel Costes? Supper club? Chainsmokers ? What's so not Gemini? (A good DJ would know what I mean...)... we know you are Peruvian... would've been another great surprise for guests to eat great Peruvian food with a twist! The Raging Bull - love Ryan from Pampanga and Mico Chua. Avoid Chloe! She's so rude... I asked for their Belgium beer selection and she rudely said Stella Artois! A beer that we were already about to order because it was listed. Hello???? Have you heard of the monks who make Chimay????? I've been to Belgium. Chloe... have you? Please don't ruin the SHANG's Fort struggling 8 star aspirations. Shang Lounge- met Angela who served us well. The manager Josephine was off so didn't get to see her. Too bad.... the lounge logistics is still not appropriately staff given the way it's set up. Centralized communication within staff whether electronic or manual need a lot of improvement. Be sure not to assume that if you told one hostess something ( like your drink order) that everyone else knows. And if you need something, just stand up and go to one of the inattentive hostesses for service. Horizon Lounge - Claudine was great, Melody was great. I forgot all other staff's name but consistently great. Downfall.... they focused too much on food, drinks and guest outfits! The horizon lounge falls short on actually being the Front desk replacement. I should be able to ask them anything and more that I would normally do at the front desk. Definitely not there yet. ... Overall - I've had problems at the Shang Fort at the past during their soft opening but after confiding with Ray Villanueva... all were immediately resolved. Thank you! Jonathan is great! I saw him everywhere and he made me feel at home! Great guy! John Rice... are you just an email copy? Funny... never met you. Ray V... thanks for being consistent helpful!!!!

The staff at the club level lounge are great. Cons - they should not advertise places on the website if they aren't open yet. Beware of room 3920! It's right below club lounge and it sounds like horses in heels walking above you! Hotel does not have a shop where you can pick up little items you forgot. Pros - room are nice and roomy, but make sure you get what you reserved. Staff all around are helpful Steak house is a must!

Great place, impressive facilities. Very expensive but it's worth it. Bathrooms are clean, automated, dressing rooms in room with mirror goals.

Shangri-La Fort is a beautiful hotel with knowledgable and friendly staff. The location is great! I would highly recommend!

Very poor customer service....Ill trained front reception staff....my wife lost her room key and was given a run around... check in time for us was more than half an hour, check in staff, don't know anything. Every question we ask he has to go to the back office .... from a four day stay, we left after the first night.

For the money, not worth it. Very disappointing service to the point that when you come downstairs to the lobby at say 11:00 pm, every chair in the lobby area is taken by sitting security. I've never seen anything like it. In the pool area, good luck in flagging down any staff to take your pool order. Annoyingly, there is no cafe in the main lobby---only sit-in restaurants. Their claim of 5 star not true. Shangri-la in Makati is no doubt much better. This location is just a wanna-be!!

Excellent Hotel and Staff! From Check-In to Check-Out everything was GREAT! The breakfast buffet is one of the best you will find in Global City! Will return!